User

User

The engine of growth.

4.5/5 (17 reviews)

User Overview

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: http://bit.ly/2WteCt0

Pricing

Starting from
US$79.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

User Reviews

Overall rating
4.5/5
88% positive reviews
12
Excellent
3
Very good
1
Average
0
Poor
1
Terrible
Evelyn R.

Conversion rate UP

Used Daily for 1+ year
Reviewed on 24/08/2016
Review Source: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros

+ super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Cons

- advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

Response from UserEngage

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Monika S.

Some fedback

Used Daily for 1-5 months
Reviewed on 24/08/2016
Review Source: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Response from UserEngage

Thank you for your feedback! Appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Happy client

Used Daily for 1+ year
Reviewed on 02/12/2016
Review Source: GetApp

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development.

Right now we use it for A/B testing, automatic live chat, pop-ups and forms.

If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles
I guess it’s a strong standard for marketing automation.
reaaaaly cheap as for something this complex.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Arnoldas R.

Just do what intend to very well

Used Weekly for 1+ year
Reviewed on 23/11/2017
Review Source: Capterra

Pros

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Cons

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Intelligent Automation that is easy to use

Used Daily for 1-5 months
Reviewed on 06/06/2019
Review Source: Capterra

Pros

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Cons

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough.

As I say, small downside and probably a very personal preference.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

User Pricing

Starting from
US$79.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Recording
  • Chat
  • Instant Messaging
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Monitoring
  • Video Conferencing
  • Voice Mail

Additional information for User

Key features of User

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Benefits

All the key tools for support, marketing and sales in one place make selling easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: "If user speaks Spanish and comes from referrer X welcome him with a custom live chat message"

User.com is much cheaper than a competition and offers free trial.

Increased conversion by learning behavior patterns of your users, detecting moments of hesitation and approaching them in a timely and elegant way.

Detecting the most engaged and promising prospects with user scoring

All in one solution delivering: live chat, marketing automation platform, helpdesk, mailing system. and user tracking

Constant communication with our mobile app for iOS and Android devices

User FAQs

Below are some frequently asked questions for User.

Q. What type of pricing plans does User offer?

User offers the following pricing plans:

Starting from: US$79.00/month

Pricing model: Free, Subscription

Free Trial: Available

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Q. What are the main features of User?

User offers the following features:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

Q. Who are the typical users of User?

User has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does User support?

User supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does User offer?

User has the following pricing plans:

Free, Subscription

Q. Does User support mobile devices?

User supports the following devices:

Android, iPhone, iPad

Q. What other apps does User integrate with?

User integrates with the following applications:

Brainier LMS, Jobma, OpenKM, Remedy IT Service Management, Travis CI, Twitter, Web Tracks, Wordpress, Wordpress, Workteam OKR Goal Management

Q. What level of support does User offer?

User offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials