ServiceTitan

#1 Management Software for Service Contractors.

4.6 /5 (154 reviews) Write a Review!

ServiceTitan Overview

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

ServiceTitan Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.


ServiceTitan Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

ServiceTitan screenshot:
ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot:

ServiceTitan Reviews

ServiceTitan Reviews

Overall rating
4.6
/
5
Excellent
120

Very good
22

Average
3

Poor
3

Terrible
6

Value for Money
4
Features
4.4
Ease of Use
4.4
Customer Support
4.6
92% recommended this app
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Darius P.

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.


Sylvette F.

Poor Support

Implementation specialist was helpful and responsive.


Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Marlin C.
Industry: Construction
Company size: 13-50 Employees

Best in the biz

Used Daily for 1+ year
Reviewed on 07/05/2019
Review Source: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Response from ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Darius P.
Industry: Construction
Company size: 13-50 Employees

Excellent Field Management for an affordable price

Used Daily for 1+ year
Reviewed on 09/09/2019
Review Source: SoftwareAdvice

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Pros

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Cons

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sylvette F.
Industry: Environmental Services
Company size: 2-10 Employees

Poor Support

Used Daily for 1-5 months
Reviewed on 05/05/2020
Review Source: SoftwareAdvice

Implementation specialist was helpful and responsive.

Pros

The software has many features.
Dashboard capabilities.

Cons

Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.

Response from ServiceTitan

Hi Sylvette,

Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Spencer K.
Industry: Consumer Services
Company size: 13-50 Employees

I was told that we we need to revise our business model. WHAT?!

Used Daily for 1+ year
Reviewed on 01/06/2017
Review Source: SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Haley D.
Industry: Construction
Company size: 2-10 Employees

Great product - not right for us.

Used Daily for 1+ year
Reviewed on 27/03/2020
Review Source: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Pros

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Response from ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 154 user ratings
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ServiceTitan Pricing

ServiceTitan Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.

Pricing quotes are available on inquiry.

Value for Money
4/5
Based on 154 user ratings
Compare value for money rating with alternatives
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ServiceTitan Features

ServiceTitan Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 154 user ratings
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Categories

Additional information for ServiceTitan

Additional information for ServiceTitan

Key features of ServiceTitan

  • Call booking performance monitoring
  • Call recordings
  • Complete audit trail
  • Configurable alerts
  • Customer screen pops
  • Dispatching
  • Executive workflows
  • GPS integration
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Payroll
  • QuickBooks integration
  • Revenue and ROI tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Two-way texting

Benefits

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • ServiceTitan FAQs

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing quotes are available on inquiry.

    Q. What are the main features of ServiceTitan?

    ServiceTitan offers the following features:

    • Call booking performance monitoring
    • Call recordings
    • Complete audit trail
    • Configurable alerts
    • Customer screen pops
    • Dispatching
    • Executive workflows
    • GPS integration
    • Invoicing
    • Leaderboards
    • Marketing campaign metrics
    • Payroll
    • QuickBooks integration
    • Revenue and ROI tracking
    • Sales performance tracking
    • Scheduled reports
    • Scheduling
    • Two-way texting

    Q. Who are the typical users of ServiceTitan?

    ServiceTitan has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ServiceTitan support?

    ServiceTitan supports the following languages:

    English

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan has the following pricing plans:

    Subscription

    Q. Does ServiceTitan support mobile devices?

    ServiceTitan supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ServiceTitan integrate with?

    ServiceTitan integrates with the following applications:

    BirdEye, ClearPathGPS, ClearPathGPS, QuickBooks, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

    Q. What level of support does ServiceTitan offer?

    ServiceTitan offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials