About Spidergap

Spidergap is an online 360° Feedback tool used by 1000s of organizations in over 134 countries, winning awards for ease of use and support.

Spidergap comes with best practice templates out of the box. These templates can be easily customized to fit your organization — for example, by updating the questionnaire and adding your logo.

The feedback reports are different to many 360 tools. The reports are designed to make it easy for employees to prioritize areas to work on, and avoid overwhelming employees with too many numbers and graphs.

Supported by 360° Feedback experts, you’ll be encouraged to set project goals that are focused on delivering value, not just collecting and sharing a lot of feedback. Spidergap’s impact survey then makes it easy to review the impact and demonstrate the return-on-investment to your team.

Pricing starting from:

US$89.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Spidergap

  • Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

  • Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

  • Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

  • Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

  • World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch , English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Pricing starting from:

    US$89.00/year

    • Free Version
    • Free Trial
    • Subscription

    Images

    Spidergap Software - Feedback reports are easy to understand and use
    Spidergap Software - Review the impact and demonstrate the return-on-investment
    Spidergap Software - Fully customizable questionnaire
    Spidergap Software - Spidergap experts will help you to follow best practices
    Spidergap Software - Easy to manage at any scale
    Spidergap Software - Compare the views of people giving feedback
    View 7 more
    Spidergap video
    Spidergap Software - Feedback reports are easy to understand and use
    Spidergap Software - Review the impact and demonstrate the return-on-investment
    Spidergap Software - Fully customizable questionnaire
    Spidergap Software - Spidergap experts will help you to follow best practices
    Spidergap Software - Easy to manage at any scale
    Spidergap Software - Compare the views of people giving feedback

    Features

    Total features of Spidergap: 48

    • 360 Degree Feedback
    • API
    • Activity Dashboard
    • Activity Tracking
    • Anonymous Feedback
    • Appraisal History
    • Assessment Management
    • Benchmarking
    • Competency Management
    • Customizable Branding
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Email Reminders
    • Email Templates
    • Employee Database
    • Employee Management
    • Employee Onboarding
    • Employee Profiles
    • Employee Self Service
    • Engagement Tracking
    • Feedback Management
    • HR Management
    • Individual Development Plans
    • Performance Appraisal
    • Performance Management
    • Performance Review Management
    • Progress Tracking
    • Pulse Surveys
    • Question Library
    • Rater Selection
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Assessment
    • Self Service Portal
    • Skills Assessment
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third Party Integrations

    Alternatives

    Qualtrics EmployeeXM

    4.7
    #1 Alternative to Spidergap
    Qualtrics EmployeeXM is an employee engagement platform designed to identify key drivers for worker productivity,...

    SurveyMonkey

    4.6
    #2 Alternative to Spidergap
    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

    Deputy

    4.6
    #3 Alternative to Spidergap
    Deputy is an all-in-one employee scheduling, time & attendance, tasking & communication platform, with mobile apps...

    Factorial

    4.5
    #4 Alternative to Spidergap
    Factorial is a powerful HR software for small to medium companies to automate administrative tasks such as documents,...

    Reviews

    Overall rating

    4.8 /5
    (95)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Spidergap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 95
    Jickson
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Moderate, great client assistance and a simple to-utilize administration

    Reviewed on 10/05/2021

    Great. Incredible help setting things up and afterward there were ordinary touch focuses as the...

    Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.

    This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

    Pros

    The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

    Cons

    The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.

    The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 10,000+ Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Affordable, good customer service and an easy-to-use service

    Reviewed on 07/09/2020

    Really good. Great assistance setting things up and then there were regular touch points through...

    Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

    Pros

    The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.

    As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

    Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

    Cons

    The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.

    As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

    Alternatives Considered

    Qualtrics EmployeeXM and SurveyMonkey

    Reasons for Switching to Spidergap

    Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
    Verified Reviewer
    Overall rating
    • Industry: Banking
    • Company size: 10,000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Spidergap Bridges the Gap Between Employees and Human Resources

    Reviewed on 26/10/2018

    Pros

    I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

    Cons

    Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

    Response from Spidergap

    Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
    Looking forward to supporting you and the University even better in 2019 as a result :-)

    Alexis
    -----
    Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

    Finn
    Overall rating
    • Industry: Accounting
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very easy to use and effective tool - Outstanding support!

    Reviewed on 11/11/2020

    Pros

    Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

    Cons

    There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

    Response from Spidergap

    Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!

    Travis
    Overall rating
    • Industry: Higher Education
    • Company size: 10,000+ Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Outclass tool with fantastic customer service and excellent functionality

    Reviewed on 10/12/2018

    If I talk about my overall experience, I would say it is the most useful software for me. It is no...

    If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

    Pros

    I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

    Cons

    No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

    Response from Spidergap

    Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
    Looking forward to supporting you and the University even better in 2019 as a result :-)

    Alexis
    -----
    Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

    Showing 5 reviews of 95 Read all reviews

    Spidergap FAQs

    Below are some frequently asked questions for Spidergap.

    Spidergap offers the following pricing plans:

    Pricing is calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee/year 25 employees: $79 per employee/year 50 employees: $69 per employee/year 100 employees: $56 per employee/year 250 employees: $44 per employee/year 1000 employees: $22 per employee/year As low as $12.50 per employee/year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users.

    Spidergap has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Spidergap supports the following languages:

    Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese

    Spidergap supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Spidergap integrates with the following applications:

    Microsoft Excel

    Spidergap offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Spidergap.