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Kaseya BMS

Kaseya BMS

4.1 (30)
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Business management solution for IT departments & MSPs
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About Kaseya BMS

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Key benefits of Kaseya BMS

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.

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    Reviews

    Overall rating

    4.1 /5
    (30)
    Value for Money
    4.1/5
    Features
    3.8/5
    Ease of Use
    4.2/5
    Customer Support
    4.0/5

    Already have Kaseya BMS?

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    Showing 5 reviews of 30 Read all reviews
    Showing 5 reviews of 30
    Jason
    Jason
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Great IT Ticketing System

    Reviewed on 19/05/2021

    Honestly its been quite good. My complaints are few. The interface is very sleek, clients get...

    Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

    Pros

    The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.

    Cons

    I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.

    Elliot
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Plenty of features

    Reviewed on 22/05/2023

    Pros

    The user interface is clear and easy to navigate

    Cons

    Poor integration with IT Glue which led to a loss of data

    Verified Reviewer
    Overall rating
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

    Reviewed on 07/05/2018

    We saved some money over our previous CRM.

    We saved some money over our previous CRM.

    Pros

    In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

    Cons

    We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

    Danielle
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Kaseya BMS

    Reviewed on 25/03/2022

    Pros

    I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

    Cons

    I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

    Lynn
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Org Management

    Reviewed on 12/03/2020

    Overall business management has improved customer service with automated workflows. Better...

    Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

    Pros

    I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

    Cons

    I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

    Alternatives Considered

    Autotask PSA

    Reasons for Choosing Kaseya BMS

    It became overwhelming to use the product as a growing business.

    Switched From

    QuickBooks Enterprise

    Reasons for Switching to Kaseya BMS

    A cleaner interface and price.
    Showing 5 reviews of 30 Read all reviews

    Kaseya BMS FAQs

    Below are some frequently asked questions for Kaseya BMS.

    Kaseya BMS offers the following pricing plans:

    • Starting from: US$35.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing is based on a per user basis and starts at $35/user/month.

    Kaseya BMS has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000

    Kaseya BMS supports the following languages:

    English

    Kaseya BMS supports the following devices:

    Kaseya BMS integrates with the following applications:

    QuickBooks Online Advanced

    Kaseya BMS offers the following support options:

    FAQs/Forum, Phone Support, Chat

    Related categories

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