Online appointment scheduling software for SMBs
4.5/5 (196 reviews)TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.
Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.
Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.
Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.
Pros
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
Cons
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!
I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business.
PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts.
CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them.
AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is.
THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon.
EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80.
CONS:
Little hiccups here and there, but to be expected with such huge program.
TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.
Hey Craig,
Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help!
Thanks again for taking the time to submit this.
Lucy
The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.
Pros
The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!
Cons
Not all features are intuitive; there is a learning curve to understand and administer the service/software.
Hey Jackie,
Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys!
Lucy
We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.
Pros
For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.
Cons
The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.
Hi Wendy,
We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!
Please let us know if there's anything we can do to help,
Lucy
Pros
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.
Cons
I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.
Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.
STARTER:
1 Staff + 1 Location, Free
PROFESSIONAL:
1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo
BUSINESS:
1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo
Non-profit discounts available.
Below are some frequently asked questions for TimeTap.
TimeTap offers the following pricing plans:
Starting from: US$20.00/month
Pricing model: Free, Subscription
Free Trial: Available
STARTER:
1 Staff + 1 Location, Free
PROFESSIONAL:
1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo
BUSINESS:
1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo
Non-profit discounts available.
TimeTap offers the following features:
TimeTap has the following typical customers:
Mid Size Business, Small Business
TimeTap supports the following languages:
English
TimeTap has the following pricing plans:
Free, Subscription
TimeTap supports the following devices:
Android, iPhone, iPad
TimeTap integrates with the following applications:
Google Calendar
TimeTap offers the following support options:
FAQs, Online Support, Phone Support
Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.