TrackSmart Scheduling

Online employee scheduling software

4.4 /5 (41 reviews) Write a Review!

TrackSmart Scheduling Overview

What is TrackSmart Scheduling?

TrackSmart Scheduling is an online employee scheduling software that helps small businesses simplify staff scheduling processes, labor law compliance, payroll reporting, and more. All staff can access work schedules at any time, from anywhere via the web or mobile app. The platform serves a variety of industries including restaurants, retail stores, call centers, and hospitals.

TrackSmart Scheduling provides an autoscheduler tool that lets users create employee schedules in a flash. To save time, managers and supervisors can save regular schedules to repeat either on a daily, weekly or monthly basis. Employees can access their timetable, request shift swaps and time-off from any connected computer or smart device, at any time.

The employee dashboard keeps employees in the loop by displaying schedules, swap requests, upcoming shifts, and in-app messages in a single view. TrackSmart Scheduling helps facilitate team communication by providing an in-app messaging system, email and text (SMS) integration, and a public message board.

Payroll reporting features allow users to run reports at the end of a pay period using time clock data. Supervisors cancheck how many hours an employee was scheduled for, as well as keep an eye on workforce costs by pulling labor budget/cost reports. Upcoming and previous employee time-offs can be viewed for any time period.

TrackSmart Scheduling’s labor law compliance features ensure businesses that employees are getting the hours they need. Users can regulate work hours and prohibit shift changes that put employees into overtime, unless approved by a manager or supervisor. Users can quickly see if a shift is understaffed with TrackSmart Scheduling’s indicators that display whether hours have been filled or not.

TrackSmart Scheduling Overview

Pricing

Starting from
US$24.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.


TrackSmart Scheduling Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, German

Media

TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot: TrackSmart Scheduling screenshot:

TrackSmart Scheduling Reviews

TrackSmart Scheduling Reviews

Overall rating
4.4
/
5
Excellent
22

Very good
14

Average
4

Poor
1

Terrible
0

Value for Money
4.5
Features
4.1
Ease of Use
4.3
Customer Support
4.2
88% recommended this app
Angela W.

Easy to use


Jo H.

Summertime Scheduler

I have used TrackSmart scheduler for the past 3 years. I am a manager of a pool and use it to schedule my lifeguard staff. The staff loves it because of the mobile app - they can give up shifts, swap shifts and see who is working all from the app. I also use the time clock function. This allows me to check to see who is working and when they started. It also allows our payroll person to access the payroll from anywhere, even when she is on vacation. As soon as I have approved the hours, she can do whatever she needs to. The whole program, from scheduler to mobile app is easy to use and very functional. I love being able to access the information from anywhere, especially when I am off site. Also, the ability to have a monthly contract is also convenient since I am a seasonal employer. I start it in the spring and I turn it off in the fall. I honestly don't know how I would schedule without this program.


Tracy M.

Used it for years, quality when downhill

I first started using it when it was called HelloScheduling and loved it. After it was rebranded as tracksmart it started going downhill. There were no new updates or changes to the product, the app was poorly maintained and was unreliable, and support rarely offered much assistance if I even got a reply. I did like all the different filters to view shifts and that you could email and text employees right from the schedule. We ended up switching because we needed something that worked smoother with multiple locations - and allowed us to see both schedules at once.


Susan O.

Makes Scheduling a Breeze

Trying to schedule 20 part-time employees was making me crazy! TrackSmart lets me enter everyone's time off requests, max hours they want to work and departments - then I hit Auto-Schedule and my month's schedule is complete!

Also love that employee can access their schedules online and are able to swap shifts with my approval.


Harmony V.

One year user

Overall great software. Used it to manage brand ambassadors in multiple markets. Scheduled 300 plus events a month. Would like for staff to be able to text through the system to each other. Would like to have all information included in the sheets when you download the unscheduled shifts.


Angela W.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Easy to use

Used Weekly for 2+ years
Reviewed on 08/06/2017
Review Source: Capterra

Pros

This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

Cons

The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jo H.
Industry: Recreational Facilities & Services
Company size: 11-50 Employees

Summertime Scheduler

Used Daily for 2+ years
Reviewed on 02/12/2016
Review Source: Capterra

I have used TrackSmart scheduler for the past 3 years. I am a manager of a pool and use it to schedule my lifeguard staff. The staff loves it because of the mobile app - they can give up shifts, swap shifts and see who is working all from the app. I also use the time clock function. This allows me to check to see who is working and when they started. It also allows our payroll person to access the payroll from anywhere, even when she is on vacation. As soon as I have approved the hours, she can do whatever she needs to. The whole program, from scheduler to mobile app is easy to use and very functional. I love being able to access the information from anywhere, especially when I am off site. Also, the ability to have a monthly contract is also convenient since I am a seasonal employer. I start it in the spring and I turn it off in the fall. I honestly don't know how I would schedule without this program.

Pros

It is so easy to use and set up. It is easy for my lifeguards who are mostly teenagers. It is difficult to get teens to do anything these days, but they love the ability to trade and switch their shift, and the app makes it so easy to do so.

Cons

1. The swap function is not available on the app. That would be so great to have as most of my lifeguards don't want to just give up their hours - they would much rather swap.
2. As the manager, I can't get notifications who is giving up shifts. I get an email when one is taken, but I lose a little bit of scheduling control when I don't know that they shifts are being given up. I would like to get notified just as the guards do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tracy M.
Industry: Veterinary
Company size: 51-200 Employees

Used it for years, quality when downhill

Used Other for 2+ years
Reviewed on 21/12/2018
Review Source: Capterra

I first started using it when it was called HelloScheduling and loved it. After it was rebranded as tracksmart it started going downhill. There were no new updates or changes to the product, the app was poorly maintained and was unreliable, and support rarely offered much assistance if I even got a reply. I did like all the different filters to view shifts and that you could email and text employees right from the schedule. We ended up switching because we needed something that worked smoother with multiple locations - and allowed us to see both schedules at once.

Pros

One of my favorite things about is was the overall layout and appearance. It was easy to look at and visually pleasing without being overwhelming.

Cons

Over the years the customer service when downhill and the software started having more glitches.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Susan O.
Industry: Retail
Company size: 11-50 Employees

Makes Scheduling a Breeze

Used Daily for 1+ year
Reviewed on 02/12/2016
Review Source: Capterra

Trying to schedule 20 part-time employees was making me crazy! TrackSmart lets me enter everyone's time off requests, max hours they want to work and departments - then I hit Auto-Schedule and my month's schedule is complete!

Also love that employee can access their schedules online and are able to swap shifts with my approval.

Pros

Love the Auto Schedule feature which works with requested time off and maxes hours that each employee can work!

Cons

Wish I could lock months that are published so that I don't unintentionally change the current month when scheduling the next month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harmony V.
Industry: Events Services
Company size: 11-50 Employees

One year user

Used Daily for 1+ year
Reviewed on 02/12/2016
Review Source: Capterra

Overall great software. Used it to manage brand ambassadors in multiple markets. Scheduled 300 plus events a month. Would like for staff to be able to text through the system to each other. Would like to have all information included in the sheets when you download the unscheduled shifts.

Pros

Easy to use, good mobile app

Cons

When you download the unpublished shifts it does not include the notes and other info.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 41 user ratings
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TrackSmart Scheduling Pricing

TrackSmart Scheduling Pricing

Starting from
US$24.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

Value for Money
4.5/5
Based on 41 user ratings
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TrackSmart Scheduling Features

TrackSmart Scheduling Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 41 user ratings
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Categories

Additional information for TrackSmart Scheduling

Additional information for TrackSmart Scheduling

Key features of TrackSmart Scheduling

  • Attendance monitoring
  • Automatic scheduling
  • Autoscheduler tool
  • Cost vs budget tracking
  • Daily, weekly & monthly calendar views
  • Email & text (SMS) messaging
  • Employee hour reports
  • Labor cost tracking
  • Labor law compliant break rules
  • Manual scheduling
  • Mobile & tablet app scheduling
  • Overtime regulation
  • Payroll reporting
  • Recurring schedules
  • Schedule reporting
  • Shift swapping
  • Staffing level indicators
  • Team communication dashboard
  • Time-off requests & approvals
  • Vacation tracking

Benefits

  • TrackSmart Scheduling allows users to create work schedules in seconds using the autoscheduler tool.

  • Employees can swap shifts, make time off requests, and clock in and out online or with the mobile app.

  • The employee scheduling program helps organizations to comply with labor law by preventing employees from working overtime, unless approved.

  • Managers and supervisors can check to see who’s punched into work from any connected computer or mobile device.

  • TrackSmart Scheduling enables users to view labor cost reports by day, week, or month, and accurately calculate payroll reports

  • TrackSmart Scheduling FAQs

    TrackSmart Scheduling FAQs

    Below are some frequently asked questions for TrackSmart Scheduling.

    Q. What type of pricing plans does TrackSmart Scheduling offer?

    TrackSmart Scheduling offers the following pricing plans:

    Starting from: US$24.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people. Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people. Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people. Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.

    Q. What are the main features of TrackSmart Scheduling?

    TrackSmart Scheduling offers the following features:

    • Attendance monitoring
    • Automatic scheduling
    • Autoscheduler tool
    • Cost vs budget tracking
    • Daily, weekly & monthly calendar views
    • Email & text (SMS) messaging
    • Employee hour reports
    • Labor cost tracking
    • Labor law compliant break rules
    • Manual scheduling
    • Mobile & tablet app scheduling
    • Overtime regulation
    • Payroll reporting
    • Recurring schedules
    • Schedule reporting
    • Shift swapping
    • Staffing level indicators
    • Team communication dashboard
    • Time-off requests & approvals
    • Vacation tracking

    Q. Who are the typical users of TrackSmart Scheduling?

    TrackSmart Scheduling has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does TrackSmart Scheduling support?

    TrackSmart Scheduling supports the following languages:

    English, German

    Q. What type of pricing plans does TrackSmart Scheduling offer?

    TrackSmart Scheduling has the following pricing plans:

    Subscription

    Q. Does TrackSmart Scheduling support mobile devices?

    TrackSmart Scheduling supports the following devices:

    Android, iPhone

    Q. What other apps does TrackSmart Scheduling integrate with?

    We do not have any information about what integrations TrackSmart Scheduling has

    Q. What level of support does TrackSmart Scheduling offer?

    TrackSmart Scheduling offers the following support options:

    Knowledge Base, Phone Support, Online Support, Video Tutorials