RingEX

About RingEX
RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.
RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.
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Reviews
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- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Program very easy to use at a very accessible price, I love it.
Reviewed on 12/04/2023
RingCentral has integrated numerous modes of communication into a single app, each of which may be...
RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.
Pros
RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.
Cons
The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Voice Over IP phone system
Reviewed on 12/12/2023
Pros
Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.
Cons
I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.
Response from RingCentral
Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use!
Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature.
We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at [email protected]. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs!
- Industry: Insurance
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Can find better value elsewhere
Reviewed on 12/02/2024
poor, Always had the issue of tying to get through to customer service and it was not a convenient...
poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service.
Pros
Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company
Cons
getting through the customer service line for simple inquiries was impossible.
Response from RingCentral
Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service.
If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at [email protected].
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Wonderful product
Reviewed on 26/10/2023
Overall, it's a wonderful business management system that gives you professional presence for...
Overall, it's a wonderful business management system that gives you professional presence for little cost of headache
Pros
Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.
Cons
The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply
Response from RingCentral
Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease!
As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you!
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for managing faxes!
Reviewed on 06/03/2024
Overall, this is a good product and easy to use.
Overall, this is a good product and easy to use.
Pros
Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.
Cons
Unable to add all accounts without logging out and back in.
RingEX FAQs
Below are some frequently asked questions for RingEX.Q. What type of pricing plans does RingEX offer?
RingEX offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually
Q. Who are the typical users of RingEX?
RingEX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RingEX support?
RingEX supports the following languages:
English
Q. Does RingEX support mobile devices?
RingEX supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RingEX integrate with?
RingEX integrates with the following applications:
Box, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Zendesk Suite
Q. What level of support does RingEX offer?
RingEX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for RingEX.
- VoIP Software
- Telephony Software
- Business Phone Systems
- Cloud PBX Software
- Unified Communications Software
- Call Recording Software
- Online Meeting Software
- Web Conferencing Software
- Call Centre Software
- Video Conferencing Software
- Contact Centre Software
- Remote Work Software
- IVR Software
- Call Tracking Software
- Softphone Software