--- description: If you're in a hunt for the best solution for your business, learn what Supportbench has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.sg/software/105673/supportbench Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/105673/supportbench?page=2) > Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support. > > Verdict: Rated **4.9/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Supportbench The Most Complete AI-Powered Helpdesk for B2B Customer Support TeamsSupportbench is built from the ground up to help B2B teams scale, improve customer support, and reduce costs—without relying on IT. Our platform is infused with advanced AI that automates case summaries, predicts satisfaction, generates knowledge articles, and assists agents with smart suggestions—making support faster and more effective.Top Benefits:Lower support costs: Automate tasks, reduce escalations, and improve team efficiency.Faster resolutions: AI Copilot suggests replies, summaries, and case context in real time.Higher productivity: Agents access past tickets, KB content, and recommended next steps.Effortless setup: Built for non-technical teams—launch fast and scale easily.Smarter operations: Dashboards, KPIs, and predictive analytics drive continuous improvement. Key AI Features:AI QA Bot: Reads your KB to answer customer questions or escalate intelligently.Agent Copilot: Assists with smart responses from case history and KBs.Case Summaries: Instant summaries on creation and closure of cases.KB Article Creation: Turn resolved tickets into articles in seconds.Predictive CSAT/CES: Forecast satisfaction and effort without surveys.AI Automation: Auto-prioritize, assign, and tag cases with zero manual work. Enterprise-Grade Platform:Dynamic SLAs: Adjust timelines based on customer and case factors.Salesforce Sync: See contract and licensing info without leaving the ticket.Self-Service Portal: Fully branded and configurable customer experiences.Email Integration: Advanced rich-text editor with inline image support.Escalation Management: Track and manage multi-level escalations seamlessly. Internal/External KBs: Public or private knowledge accessible via AI bots.Built for B2B, Rated 4.9/5 by Real UsersSupportbench is trusted by teams who handle high-value, high-touch customer relationships. We make support easier, smarter, and more scalable—with built-in AI and zero IT bottlenecks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 116 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Call Center Management - Canned Responses - Case Management - Catalog Management - Change Management ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.sg/directory/2823/knowledge-base/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Transformative Customer Support with Supportbench" — 5.0/5 > **Robert** | *14 February 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment. The results have been making our responses more impactful and personalized. > > **Cons**: We’ve asked when it will have more multilanguage support and are still waiting. > > We've seen a remarkable shift in how we manage customer interactions but also in the way our Support team is organized. Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general. ----- ### "Meeting Our SLA's with Supportbench" — 5.0/5 > **Stella** | *14 May 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers. > > **Cons**: For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it. > > My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 April 2018* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Cons**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Killer Customer Management Solution" — 5.0/5 > **Robiul** | *19 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: With Supportbench’s Omnichannel tool set, we’re now able to provide exceptional customer service across every customer touchpoint. Handling emails, social accounts and chat are peaceful because it’s finally all professionally configured. The calendar feature makes it so easy to organize internal teams and respective tasks as well at external appointments. Also, having no queue limits or restriction on service levels has helped us designate work more effectively than ever before. > > **Cons**: Still finding that the mobile app needs some extra work, it’s ok, but could be better. > > Supportbench is refreshingly user friendly. It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently. ----- ### "Powerful Yet User-Friendly - A Leap Forward from Zendesk" — 5.0/5 > **Shahadat** | *21 June 2023* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: The shift from Zendesk to Supportbench has been a significant upgrade for us. The functionality has streamlined our support process, helping us enhance the quality of our service and build stronger relationships. The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview have ensured a tailored approach to each customer interaction. > > **Cons**: The software, as much as it is impressive, does lack in one area - the documentation. I believe a more extensive user guide would make the experience smoother for newcomers. This didn't deter my overall experience but certainly left some room for improvement > > From my perspective, Supportbench truly shines in terms of accessibility and configurability. The fact that it doesn't necessitate an IT team to manage the system is a game-changer. The autonomous operation potential it offers allows us to focus more on our customers and less on the technicalities. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/105673/supportbench?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/105673/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data