--- description: If you're in a hunt for the best solution for your business, learn what Supportbench has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.sg/software/105673/supportbench Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/105673/supportbench?page=2) > Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support. > > Verdict: Rated **4.8/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Supportbench The Most Complete AI-Powered Helpdesk for B2B Customer Support TeamsSupportbench is built from the ground up to help B2B teams scale, improve customer support, and reduce costs—without relying on IT. Our platform is infused with advanced AI that automates case summaries, predicts satisfaction, generates knowledge articles, and assists agents with smart suggestions—making support faster and more effective.Top Benefits:Lower support costs: Automate tasks, reduce escalations, and improve team efficiency.Faster resolutions: AI Copilot suggests replies, summaries, and case context in real time.Higher productivity: Agents access past tickets, KB content, and recommended next steps.Effortless setup: Built for non-technical teams—launch fast and scale easily.Smarter operations: Dashboards, KPIs, and predictive analytics drive continuous improvement. Key AI Features:AI QA Bot: Reads your KB to answer customer questions or escalate intelligently.Agent Copilot: Assists with smart responses from case history and KBs.Case Summaries: Instant summaries on creation and closure of cases.KB Article Creation: Turn resolved tickets into articles in seconds.Predictive CSAT/CES: Forecast satisfaction and effort without surveys.AI Automation: Auto-prioritize, assign, and tag cases with zero manual work. Enterprise-Grade Platform:Dynamic SLAs: Adjust timelines based on customer and case factors.Salesforce Sync: See contract and licensing info without leaving the ticket.Self-Service Portal: Fully branded and configurable customer experiences.Email Integration: Advanced rich-text editor with inline image support.Escalation Management: Track and manage multi-level escalations seamlessly. Internal/External KBs: Public or private knowledge accessible via AI bots.Built for B2B, Rated 4.9/5 by Real UsersSupportbench is trusted by teams who handle high-value, high-touch customer relationships. We make support easier, smarter, and more scalable—with built-in AI and zero IT bottlenecks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 131 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Call Center Management - Canned Responses - Case Management - Catalog Management - Change Management ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.sg/directory/2823/knowledge-base/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Supportbench Improves Support Operations" — 5.0/5 > **Mercy** | *8 April 2025* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand. The Outlook-style email editor made the transition painless for the team. Easy to onboard, and customers noticed the difference. > > **Cons**: Some of the alert settings could be more granular. During high-volume days, our agents become overwhelmed with notifications. > > Unified customer experience support in an excellent way ----- ### "Goodbye Spreadsheets, Hello Supportbench" — 5.0/5 > **Grace A.** | *9 April 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The AI-generated resolution summaries and unified view of open/pending/closed issues made reporting way easier. Our front-line agents love the ticket views and how fast they can triage now. It’s like we finally got our act together. > > **Cons**: We didn’t realize how much we needed onboarding videos until we got started. A few more onboarding videos would have saved us some time. > > As our support volume grew, spreadsheets and shared inboxes became unsustainable. Supportbench delivered the structure and scalability we needed. The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial. Our experience with Supportbench has been transformative, as it positioned us to scale support easily. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 April 2018* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Cons**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Support Bench - Case Management" — 5.0/5 > **Jason** | *18 May 2022* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Very flexible - Support Bench can be tuned to work the way I want it to. There are different teams within my organization that use Support Bench and they have different needs. We are able to customize workflows based on each teams' needs. The interface is clean and can be modified to suit each user. There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise. The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support. We can very quickly and easily expand the use of Support Bench within the organization. It is incredibly scalable and there are no concerns about adding users or teams. > > **Cons**: The learning curve can be a bit high. I think this depends on what you want to accomplish. Because Support Bench is so configurable, it can be easy to add complexity. There was no 'manual' to explain the basics. This would be helpful when getting onto the platform. However, it is a fairly easy system so this is not a big deal. > > Support Bench does a great job and consolidating cases (emails in regards to my companies data). It allows the teams to understand what cases require immediate actions and what cases are less important. (prioritization). And this prioritization is very flexible and can be tuned to our specific company and team on the platform. ----- ### "Working with Supportbench is a partnership" — 5.0/5 > **Eilis** | *17 January 2020* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: 1. The ability to view what types of communications are coming into my team, allowing for more specific and valuable coaching and training of the team. 2. Supportbench allows each 'case' to stay together, by that I mean all emails, phone calls, notes are all in one place, if you want the information you just have to go to one case, instead of looking at multiple emails, notes etc. This is a game changer for my team. 3. the ability to use specific words within the content of an email to prioritize or direct that case to specific team members 4.Ease of customization of the screens, drop downs, create mandatory fields etc 4.Detailed reporting of KPI's for the team, but also specific customer details, reasons for contact, number of contacts, time taken to respond etc. > > **Cons**: Initially my team were a little resistant to the change, having just used MS Outlook, but with the Supportbench team's support we were able to implement changes that made it more tuned into my teams needs and made it more 'comfortable' for them to use. > > Supportbench is helping us support our customers as we always have done, but it is now giving us the ability to move to giving our customers a better service as we now have a better understanding of what they need through analytics and data rather then the 'gut feel'. The biggest asset Supportbench has is their team, they are responsive, they want to understand how your business works, and are continuously looking to add value to what they are offering so you in turn can offer more to your customer. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/105673/supportbench?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/105673/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data