Filevine

Filevine

Cloud-based legal case management solution for enterprises

4.8/5 (52 reviews)

Filevine Overview

Filevine is a cloud-based project, team, and case management solution designed for legal professionals and firms. The solution helps legal firms to organize case documents in an orderly fashion and assists in streamlining communication between lawyers, assistants, paralegals, and clients.

Filevine assists businesses in managing deadlines, reporting, tracking project bills & expenses, recording documents, and evaluating ideal settlement terms for clients. The tool also supports project management and collaboration. Filevine allows lawyers to efficiently collaborate with their clients and team members. The solution records every internal as well as external communication and allows legal firms to organize client details, case notes, meetings, and tasks. The self-learning algorithm enables Filevine to observe repeated steps involved in a case lifecycle and automatically generate the next set of workflows for the lawyers and assistants after each phase.

Filevine offers an accurate litigation calendar that stores every milestone related to a case - especially case deadlines. The solution automatically sends a reminder to lawyers and their teams as soon as any critical milestone approaches. Filevine offers multiple templates to report and analyze various KPIs and improve business practices. The settlement calculator tool helps to evaluate the different options offered during a case settlement and suggest the best scenario for clients.

Filevine offers advanced standards of data security including HTTPS grade encryption, server side verification, redundant data backups and secure e-payments. The solution serves a wide range of organizations and is ideal for teams of four or more legal associates looking for an application to collaborate, organize and expand client base.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Mexico, United States

Supported Languages

English

Filevine Reviews

Overall rating
4.8/5
98% positive reviews
45
Excellent
6
Very good
0
Average
1
Poor
0
Terrible
Eowyn P.

SO MUCH BETTER THAN MOST

Used Daily for 1-5 months
Reviewed on 01/11/2019
Review Source: Capterra

ALTHOUGH THEY ARE VERY NICE, THEY DO NOT NEARLY HAVE ENOUGH STAFF. THEY ESPECIALLY DO NOT HAVE ENOUGH KNOWLEDGEABLE STAFF. IMPLEMENTATION WAS A STRUGGLE AND I HESITATE TO ASK FOR ANYTHING BECAUSE NOTHING HAPPENS. HOWEVER THE PROGRAM ITSELF HAS BEEN GREAT NOW THAT IT IS IMPLEMENTED (IT TOOK OVER 9 MONTHS FOR US TO GET UP AND RUNNING AND COST A LOT IN ADDITIONAL SOFTWARE AND OVERTIME FOR OUR STAFF).

Pros

CUSTOMIZATION (A BIG ONE), REPORTING, EASE OF TRAINING/LEARNING FOR STAFF, KIND CUSTOMER SERVICE, SYNCING WITH OUTLOOK, DOCUMENT DRAFTING AND ORGANIZATION, STAFF PRODUCTIVITY MONITORING, DOCUMENT MERGING AND EASE OF CREATION OF TEMPLATES (ALTHOUGH MAKE SURE YOU UNDERSTAND IT FULLY BEFORE YOU BEGIN OR YOU WILL HAVE TO CREATE THEM OVER AND OVER).

Cons

CERTAIN THINGS DON'T MAKE SENSE AND CAN'T BE CHANGED. EX. NO SPOT FOR SUBRO LIENS IN THE DRAFT CLOSING TAB, SORTING OF REMINDERS IS OLDEST TO NEWEST AND YOU CANNOT FILTER FOR OPEN REMINDERS (SO YOU HAVE TO SCROLL FOREVER ON AN OLDER CASE TO GET TO THE OPEN REMINDERS), CAN ONLY ASSIGN ONE COST/TRUST ACCOUNT PER ORGANIZATION FOR SYNCING WITH QB (EVEN THOUGH IRS REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR COSTS AND THE BAR REQUIRES A SEPARATE ACCOUNT PER CLIENT FOR TRUST). DO NOT SWITCH TO QB ONLINE SOLELY TO SYNC WITH FV. NOT WORTH IT AND YOU CANNOT SWITCH BACK. CHOOSE YOUR INTERNAL IMPLEMENTATION PERSON CAREFULLY. NEEDS TO BE SOMEONE THAT IS TECH SAVVY, FAMILIAR WITH YOUR PRACTICE AND HAS THE TIME TO DEDICATE 3 MONTHS MINIMUM TO ONLY THAT. GET THAT PERSON A TEMP ASSISTANT FOR 3 MONTHS. THEY'LL NEED IT. BECAUSE OF THE CUSTOMIZATION, THEY REALLY DO NOT LEAD YOU THROUGH IMPLEMENTATION. YOU DRIVE THAT TRAIN AND YOU ARE THE PROJECT MANAGER. DO NOT RELY ON THEM TO GUIDE YOU.

Response from Filevine

Hi Eowyn, thanks for taking the time to leave a review. We're sorry that implementation was a difficult process for your firm. We hope to continue making improvements to our implementation process so that things are smoother in the future, but we're glad to see that you're getting value now that everything is set up.
We read through the issues you reported and spoke with our team. Your Customer Success Manager and our Head of Support said they had a few ideas in mind to could help. Our Director of Solutions Engineering also mentioned they'd be happy to take a look to find ways we can improve the setup or workflow. Let us know if you're interested in hopping on a call.
Thanks again for being an awesome customer. We hope that we can continue to make Filevine even better for your team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nohl B.

Takes Your Solo Practice to the Next Level

Used Daily for 1+ year
Reviewed on 02/03/2019
Review Source: Capterra

With Filevine's help, I've been able to increase three-fold the number of active cases I feel comfortable handling. It's a great product, with a great support team. I would highly recommend it to everyone, especially if you already have a billing program you like and don't want to change.

Pros

This software adapts to the way you practice law. You don't organize your cases the way a vendor tells you to, you do it your way. You use your own, trusted, time-tested checklists and processes. But Filevine takes what you have built over your career to the next level by allowing you to streamline intake, and standard tasks you do in every case. The best way I can put is I don't need to cut-and-pate any more. I just click a button and I'm ready to serve standard sets of discovery. I don't need guess whether we ordered a court reporter for a deposition. There's a "Yes" or "No" button that says we did or didn't. I don't even need to manually check when we last did something on a case--I just click a button and a report tells me when the last activity occurred.

Cons

The set-up time is significant, especially if you are particular about the way things need to look and feel. But that's to be expected for something you can customize from the ground up. Outlook integration could be better, but it has improved since I've come on board. All signs indicate it's going to continue to get better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jared R.

It is great at its strong points. It's number of strong points are increasing.

Reviewed on 30/01/2016
Review Source: Capterra

The PI department in my firm (my department) has used Filevine for about two years now. I think we were one of its first users. My firm also uses Clio. Clio has some real strengths in trust accounting and thinks like that. But Clio doesn't hold a candle to Filevine when it comes to communication.

Filevine absolutely shines in the area of communication. That is an area where Clio and other practice managers fail. The Filevine Feed give unparalleled team cooperation and collaboration opportunities. Clio notes and tasks are combersome and my firm kind of ignores that feature. Filevine notes and tasks are the central feature of Filevine (imo) and it shows that the development team built it with team communication as the central goal.

It is the only software that my office has ever used where I have been able to convince my staff to consistently take notes on what is happening in the case. I can think of at least four times in the last year where there was a dispute with the court, and insurance company, or a client about what we said or did. We pulled up Filevine, showed them our time-stamped notes and won the day.

I also love, love, love the text-to-file feature. We can assign a private texting number to each client. The clients text directly into their case feed where I team can respond in text back. Clients can text pictures to that number, and Filevine will save them to the documents folder. If i am on the go, and I need to get a copy of a client's documents, I will often just take a picture of them and text them to the client's Filevine number. The texting feature means that texts aren't fragmented between different telephones. It means I can monitor communication between my team and my client. It means that we can reduce time-wasting phone calls by answering concise texts when we are ready. Clients really seem to love it.

In all fairness, Filevine is still rough in a couple of areas. I have spoken with the developers, and I know that they are working around the clock to bring new functionality and to make existing functionality more elegant. I personally don't mind software that still has room to grow as long as it has a team that is excited about making it grow. I think Clio has that kind of a team too. I know that Filevine does.

Anyway, it is worth taking a look at it. I know the Filevine team also spends a lot of time onboarding you with customization for your own firm. It is kind of cool.

Rating breakdown

Ease of Use
Customer Support

Beatrice S.

FV Fan

Used Daily for 1+ year
Reviewed on 31/10/2019
Review Source: Capterra

Great! On several occasions, I wanted or needed FV software to do certain things. So far, if the feature wasn't available, the FV team either created it or created something equivalent to meet our firm needs.

Pros

I love that each project has a dedicated email address and phone #, so communications go directly into the file and allowing text communications with individuals without giving out a personal phone #.
I equally love that the FV team is always accessible and they are continually updating and creating new features.

Cons

The conversion from our old software to FV. That being said, our conversion troubles were not all FV issues. Having a person that knows the ins and outs of the old software and what features your firm used will help the FV team dramatically when it comes time to transferring data to appropriate fields.

Response from Filevine

We're so happy to hear that you're loving Filevine Beatrice! We're excited about all of the features we've been building, and we aren't stopping anytime soon! Thanks for your kind review.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ryan M.

Filevine is the backbone of our practice.

Used Daily for 6-12 months
Reviewed on 14/11/2017
Review Source: Capterra

I get the ability to move my cases quickly and in a way that produces repeatable results. There is a huge increase in our efficiency and organization.

Pros

Filevine's feed is deceptively simple. It looks a ton like Facebook. But that's part of the genius. We had trouble getting our team to use other case management software. They would take notes in various programs. But they have all taken to Filevine. The ability to send texts to clients from the feed is game changing for us. We love the document automation and workflows. We recently connected Filevine with Domo to give us best in class automated visual reports for our KPIs. We enjoy the ability to share tabs with our clients, experts, and referring counsel. Filevine allows us to scale our processes. We are very satisfied. Customer support is first rate. I used Clio for almost 6 years.

Cons

Sometimes data has to be entered multiple times in various fields - like birthdates. This is a small annoyance. I do wish that Filevine had an intake tab that functioned like Lexicata to allow our clients to enter in some of their information without us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Filevine Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Filevine is charged on a per user, per month basis.

Contact Filevine for detailed pricing and discounts.

Filevine Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Contact Management
  • Custom Fields
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • Invoice Management
  • Reminders
  • Search Functionality
  • Workflow Management

  • Reporting & Statistics
  • Third Party Integration
  • Time & Expense Tracking

Additional information for Filevine

Key features of Filevine

  • Assign cases to lawyer based on ranking
  • Automatic notifications
  • Automatic reminders
  • Bills & expense tracking
  • Calendar management
  • Case budgeting
  • Case expense tracking
  • Case notes
  • Centralized records
  • Client management
  • Collaboration management
  • Communication tracking
  • Conflict management
  • Contact management
  • Customized reporting
  • Deadline tracking
  • Document management
  • Document tracking
  • Filevine Periscope™
  • Lawyer dashboard
  • Lawyer ranking & scorecarding
  • Milestone tracking
  • Multi-channel communication
  • Progress reports
  • Project management and collaboration
  • Settlement calculator
  • Task management
  • Time tracking
  • Workflow management

Benefits

• Filevine helps to systemize business workflows by defining roles and operations for each stakeholder within a firm.
• The solution can be used as a lead generator, task manager, document manager or a communication management system across large, multi-location firms.
• Filevine enables multiple users to collaborate on a case to minimize the case study time and ensure that everyone within the team is onboard as early as possible.
• Filevine logs every interaction with clients and records all documents, meeting notes, payment history, bills, and expenses in a centralized repository.
• Filevine is capable of preventing loss or theft of critical business data and offers security features such as data traffic encryption, server-side verification, redundant data backup and secure credit card data storage.

Filevine FAQs

Below are some frequently asked questions for Filevine.

Q. What type of pricing plans does Filevine offer?

Filevine offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Filevine is charged on a per user, per month basis.

Contact Filevine for detailed pricing and discounts.

Q. What are the main features of Filevine?

Filevine offers the following features:

  • Assign cases to lawyer based on ranking
  • Automatic notifications
  • Automatic reminders
  • Bills & expense tracking
  • Calendar management
  • Case budgeting
  • Case expense tracking
  • Case notes
  • Centralized records
  • Client management
  • Collaboration management
  • Communication tracking
  • Conflict management
  • Contact management
  • Customized reporting
  • Deadline tracking
  • Document management
  • Document tracking
  • Filevine Periscope™
  • Lawyer dashboard
  • Lawyer ranking & scorecarding
  • Milestone tracking
  • Multi-channel communication
  • Progress reports
  • Project management and collaboration
  • Settlement calculator
  • Task management
  • Time tracking
  • Workflow management

Q. Who are the typical users of Filevine?

Filevine has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Filevine support?

Filevine supports the following languages:

English

Q. What type of pricing plans does Filevine offer?

Filevine has the following pricing plans:

Subscription

Q. Does Filevine support mobile devices?

We do not have any information about what devices Filevine supports

Q. What other apps does Filevine integrate with?

Filevine integrates with the following applications:

Box, Dropbox, Google Drive, Law Ruler, Microsoft Outlook, Microsoft Word, NetDocuments, Office 365, Shape, SpringCM

Q. What level of support does Filevine offer?

Filevine offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials