Onfleet

Onfleet

Last-mile delivery management software

4.4/5 (34 reviews)

Onfleet Overview

Onfleet is a last-mile delivery management SaaS platform suitable for large enterprise businesses as well as SMBs.

Onfleet's software includes intuitive driver apps for iOS and Android devices, robust proof-of-delivery features (photo, signature, and barcode capture), powerful route optimization and auto-dispatching, real-time driver tracking, automated customer notifications and powerful analytics.

Onfleet's RESTful API allows businesses to integrate seamlessly with various systems, such as online ordering interfaces, inventory and warehouse management systems, and more.

Onfleet powers millions of deliveries per month for thousands of smart businesses around the world.

Pricing

Starting from
US$149.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, Middle-East and Africa

Supported Languages

Arabic, English, French, German, Russian, Spanish

Onfleet Reviews

Overall rating
4.4/5
91% positive reviews
18
Excellent
13
Very good
3
Average
0
Poor
0
Terrible
Sandile M.

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Used Daily for 2+ years
Reviewed on 17/01/2018
Review Source: Capterra

Effortless tracking of drivers and helps do give our customer the best service.

Pros

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

Cons

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Response from Onfleet

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Dan S.

Simple and easy to manage across multiple teams and hundreds of deliveries.

Used Daily for 1+ year
Reviewed on 22/01/2018
Review Source: Capterra

Streamlines our delivery business

Pros

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Response from Onfleet

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dylan H.

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

Used Daily for 1+ year
Reviewed on 16/01/2018
Review Source: Capterra

It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pros

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Response from Onfleet

Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
John E.

Overall it's made life simplier

Used Daily for 1+ year
Reviewed on 16/01/2018
Review Source: Capterra

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pros

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Cons

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Response from Onfleet

Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jorge G.

Fast & very practical tool

Used Daily for 1-5 months
Reviewed on 18/02/2017
Review Source: Capterra

Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver. Thanks for your attentions and time. Enjoy your weekend.

Pros

It's very easy-practical to follow up and navigate while on site or in the app.

Cons

That our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.

Response from Onfleet

Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Onfleet Pricing

Starting from
US$149.00/month
Pricing options
Free Trial
Subscription
Value for money

Each plan includes a free 14-day trial:

Starter, 1000 tasks per month – $149 per month
Basic, 2500 tasks per month – $349 per month
Premium, 5000 tasks per month – $799 per month
Professional, 12,500 tasks per month – $1,999 per month
Enterprise - over 25,000 tasks per month - Contact us

Onfleet Features

  • API
  • Activity Dashboard
  • Delivery Tracking
  • Dispatch Management
  • GPS
  • Geographic Maps
  • Location Tracking
  • Real Time Monitoring
  • Route Optimization

  • Automatic Notifications
  • Billing & Invoicing
  • Data Import/Export
  • Email Notifications
  • Order Management
  • Real Time Data
  • Real Time Updates
  • Reporting & Statistics
  • Shipping Management
  • Status Tracking
  • Third Party Integration

Additional information for Onfleet

Key features of Onfleet

  • API available
  • Analytics & reporting
  • Anonymized phone numbers
  • Apps for Android & iOS
  • Chart visualizations
  • Comprehensive filters
  • Computer aided dispatch
  • Dashboard-based UI
  • Delivery tracking
  • Dispatch management
  • Driver management
  • Dynamic search tools
  • Instant service ratings
  • Job assignment management
  • Map displays
  • Mileage tracking
  • Mobile signature capture
  • Multi-country support
  • Multiple app integrations
  • Rating
  • Real-time alerts
  • Real-time driver tracking
  • Route optimization tool
  • SMS-based messaging
  • Scheduling
  • Signatures, barcodes, and photo capture
  • Task connections
  • Vehicle tracking

Benefits

  • Onfleet offers a centralized delivery management solution that simplifies the fulfillment of local deliveries from start to finish, enabling companies of all sizes to focus on their core business and their customers .
  • The system boasts an intuitive dashboard-based interface featuring geographic maps with real-time service overlays depicting route plans, service zones, task destinations and driver/customer locations.
  • Powerful route optimization allows you to optimize thousands of tasks across hundreds of drivers in no time, taking into account traffic data, driver schedules, delivery windows, vehicle capacities, and other constraints.
  • Intelligent dispatching ensures operations are streamlined and efficient, while drivers can use their smartphone app to view delivery details, customer info, navigational hints and remotely capture proof of delivery.
  • Inspire greater confidence by connecting with customers, providing quick call options to drivers or call center lines, custom SMS notifications and the ability to post star ratings on service experience.
  • Onfleet FAQs

    Below are some frequently asked questions for Onfleet.

    Q. What type of pricing plans does Onfleet offer?

    Onfleet offers the following pricing plans:

    Starting from: US$149.00/month

    Pricing model: Subscription

    Free Trial: Available

    Each plan includes a free 14-day trial:

    Starter, 1000 tasks per month – $149 per month
    Basic, 2500 tasks per month – $349 per month
    Premium, 5000 tasks per month – $799 per month
    Professional, 12,500 tasks per month – $1,999 per month
    Enterprise - over 25,000 tasks per month - Contact us

    Q. What are the main features of Onfleet?

    Onfleet offers the following features:

    • API available
    • Analytics & reporting
    • Anonymized phone numbers
    • Apps for Android & iOS
    • Chart visualizations
    • Comprehensive filters
    • Computer aided dispatch
    • Dashboard-based UI
    • Delivery tracking
    • Dispatch management
    • Driver management
    • Dynamic search tools
    • Instant service ratings
    • Job assignment management
    • Map displays
    • Mileage tracking
    • Mobile signature capture
    • Multi-country support
    • Multiple app integrations
    • Rating
    • Real-time alerts
    • Real-time driver tracking
    • Route optimization tool
    • SMS-based messaging
    • Scheduling
    • Signatures, barcodes, and photo capture
    • Task connections
    • Vehicle tracking

    Q. Who are the typical users of Onfleet?

    Onfleet has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Onfleet support?

    Onfleet supports the following languages:

    Arabic, English, French, German, Russian, Spanish

    Q. What type of pricing plans does Onfleet offer?

    Onfleet has the following pricing plans:

    Subscription

    Q. Does Onfleet support mobile devices?

    Onfleet supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Onfleet integrate with?

    Onfleet integrates with the following applications:

    BirdEye, CleanCloud, Google Docs, Magento, Magento, Maintenance Care, Retently, Shopify, Wufoo, mailparser.io

    Q. What level of support does Onfleet offer?

    Onfleet offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials