Abacus Private Cloud
Abacus Private Cloud
About Abacus Private Cloud
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.
Abacus Private Cloud assesses the current disaster recovery plan of legal and accounting firms and helps to design customized plans to meet the organization’s goals. The solution also exports the existing data to a private cloud and provides a dedicated IP address to ensure that only authorized employees can access it. The tool helps to eliminate capital expenses such as server hardware and software purchase costs, investment in infrastructure, and installation fees.
Abacus Private Cloud is HIPAA and ePHI complaint and ensures the safety and security of the organization’s data stored in multiple data centers. The solution supports two-factor authentication using biometric signature and a key code to verify the identity of persons accessing the case data. Data privacy protocols of Abacus Private Cloud meet the NIST standard and are SSAE 16-compliant. The solution has SOC1, SOC2, and SOC3 certifications to ensure the security of user data.
Abacus Private Cloud allows legal and accounting professionals to access Office 365 applications including Outlook, Excel, Word, Publisher, Access, OneNote, and PowerPoint on any device. The solution also allows users to sync data from Google Drive, Dropbox, and OneDrive.
Key benefits of Abacus Private Cloud
- Host and protect your most-used business applications and data
- Access your cloud anytime, anywhere using a virtual desktop environment
- 100% data availability with disaster recovery and mirrored copies
- 99.999% uptime service-level agreement
- AES 256-bit Data Encryption
- SSAE-16, SOC 2 Type 2 and HIPAA compliant
Images
Not sure about Abacus Private Cloud?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
QuickBooks Online
ProLaw
Cleo Integration Cloud
Filevine
Reviews
Already have Abacus Private Cloud?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great storage for Law Firms
Reviewed on 11/09/2018
No problems at all and have great user interface. We have not had any privacy issues with maintainin...
No problems at all and have great user interface. We have not had any privacy issues with maintaining our files on the cloud. In addition, it has saved our firm thousands of dollars in IT management fees.
Pros
Our firm has a multi-area practice such as real estate, probate, estate planning and family law. Our storage requirements are very high and our needs are met through the use of the Abacus Private Cloud. The clients' documents are accessible and organized. No need to keep unnecessary papers in our office since they can be accessed from anywhere at anytime. It's great to be able to access any document during a meeting or an arbitration.
Cons
We have to evaluate how much storage we need and sometimes that needs to be expanded. Although it is easy to do, it is just something that needs to be handled by our office administrators.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Moving to the Abacus cloud was quick and expertly executed. Very Pleased!
Reviewed on 16/06/2017
I run my entire law practice using Abacus Law and APC.
I run my entire law practice using Abacus Law and APC.
Pros
Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.
Cons
I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.
Response from CARET
Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor experience(s), plural, long support waits, inflexibility, you have better solutions for...
Reviewed on 19/07/2021
I could see a 20 CPA firm who are growing and need the CRM to track clients and contacts using this...
I could see a 20 CPA firm who are growing and need the CRM to track clients and contacts using this and it not being too costly, but it is to costly in both price and downtime due to long support hold time to be a good partner for 1 to 10 CPA/tax preparer businesses.
Pros
Years ago OfficeTools was a way to share client contact information with employees, and integrate a billing system and CRM, but now there is much better competition out there for the cost they charge. Now I will use Right Networks' secure hosting solution for Lacerte, combined with SmartVault for storage for a one-stop cloud based remote work environment with 24 x 7 live support compared to AbacusNext.
Cons
Wow, where do I start? It is NOT meant for very small businesses like mine as I have downsized over the years, and AbacusNext has proven very inflexible with my request to terminate a very short time after an unannounced autorenewal.
I asked to terminate and they said I had (unknown to me) just autorenewed and there was "nothing they could do," I would be forced to pay for a full year of full service. I mentioned an employee told me in writing I could change my service lineup slightly and save $200-$300/month just a few months earlier. Very boor business policies from sales.
Prepare yourself for very long support hold times which will be interruptive to doing business, and then long times on the phone with tech support while they try to handle your issues. If you use Lacerte and host it with them, the cost of the time you will lose to waiting while your system access is down for any reason, or to sit through a Lacerte update at a busy time, as just two examples, will outweigh any benefit compared to their competitors. It is awful.
You, you will spend 20 minutes to sometimes 45 minute to work with IT once you reach them. The IT personnel are great, they are not the issue, once you get them "live" on the phone (for 20 to 45 minutes).
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of Abacus Private Cloud
Reviewed on 06/09/2018
If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.
If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.
Pros
The overall functionaliy of the cloud and the security is fanatstic.
Cons
The call center, I say this because it all depends who you get when you call as some technicians are much better than others. Some technicians are absolute rockstars but not all. Also, I found that calling in and not getting help is unacceptable especially if it is time sensitive. I have also found that I have to follow-up on items and that should not be the case. Having one person to deal with would be ideal.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Bate and Switch
Reviewed on 15/02/2019
Support is good but not really 24/7; after normal hours they will call you back when they can;
Support is good but not really 24/7; after normal hours they will call you back when they can;
Pros
Ease of access from anywhere on any computer.
Cons
Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.
Abacus Private Cloud FAQs
Below are some frequently asked questions for Abacus Private Cloud.Q. What type of pricing plans does Abacus Private Cloud offer?
Abacus Private Cloud offers the following pricing plans:
- Starting from: US$200.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Please contact CARET for pricing details.
Q. Who are the typical users of Abacus Private Cloud?
Abacus Private Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Abacus Private Cloud support?
Abacus Private Cloud supports the following languages:
English
Q. Does Abacus Private Cloud support mobile devices?
Abacus Private Cloud supports the following devices:
Q. What other apps does Abacus Private Cloud integrate with?
Abacus Private Cloud integrates with the following applications:
Comm-unity, Constant Contact, Dropbox Business, Google Drive, Microsoft 365, Microsoft Excel, Microsoft OneNote, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, OneDrive, QuickBooks Online Advanced, QuickBooks Time, ShareFile
Q. What level of support does Abacus Private Cloud offer?
Abacus Private Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Abacus Private Cloud.
