ELEAD1ONE

ELEAD1ONE

Car dealer CRM software

4.4/5 (82 reviews)

ELEAD1ONE Overview

ELEAD1ONE is a web-based automotive customer relationship management (CRM) platform designed for car dealerships of any size. The system integrates with a range of dealership management systems (DMS) and third-party data providers, and supports multiple communication channels, including phone, text, email, video, and direct mail. A native mobile app for Android and iOS enables users to connect with their customers from any location, and offers driver’s license and VIN scanning capabilities, manager and salesperson views, daily statistics and activities, and more.

ELEAD1ONE includes a lead management solution which aggregates leads from all channels in a single place, with customizable routing options for short-term, long-term, or instant follow-up. Incoming calls are tracked, logged, recorded, and mapped, with users notified of any missed calls. Access to both new and pre-owned inventory enables the automated sending of quotes to leads, with vehicle photos, detailed information, and alternatives, configurable pricing rules to allow trim level and model customization, and calls to action (CTAs) for pre-approval and vehicle trade value. A library of responder templates can be customized to reflect company branding, and users are automatically notified when emails have been opened.

Also built into the ELEAD1ONE platform are tools for inventory management, vehicle valuations, pricing analysis, data mining, end-to-end lead tracking, online marketing integration, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ELEAD1ONE Reviews

Overall rating
4.4/5
87% positive reviews
49
Excellent
22
Very good
7
Average
3
Poor
1
Terrible
Erick K.

Better than What We Had, But Still a Ways To Go

Used Daily for 2+ years
Reviewed on 31/01/2017
Review Source: Capterra

Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with!

Pros

features, click to call integration

Cons

Reporting should break down lead sub-sources

Response from ELEAD1ONE

Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ryan P.

Long time eLead User

Used Daily for 2+ years
Reviewed on 31/01/2017
Review Source: Capterra

Have been on eLead for almost 10 years now, so we are happy with the relationship over this term.

I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues.

I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support.

I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...)

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

Pros

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Cons

The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

Response from ELEAD1ONE

Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Rebecca T.

I am a FAN!!!

Used Daily for 6-12 months
Reviewed on 31/01/2017
Review Source: Capterra

Ben P has been amazing! He has resolved a lot of our issues and he has even created new reports for our team. Our lead count has increased for sales which is great. I will say for the inception and launch for our dealership it was not very organized. Sales was on point but our Service intro was awful. Two weeks after the launch Phil H showed up and saved the day! We had to relearn the system the correct way. For Service One the system is lacking in areas. I have expressed them to my contacts and they state that it will be brought up a their round table meetings. Overall I love elead compared to other systems we have used (CDK-Autopilot-ADP-xtime). I still have so much to learn and hope to master the system very soon. You guys have a great team for dealership support.

Pros

I like the reporting and the fact I can view what is going on from my phone at all times.

Cons

The Service One and the CRM should communicate- example - if a customer has an appt and we are in the CRM tool making outbound calls we should be able to see that appt and not have to go to Service Scheduler. Under the Service tab in a customer's profile it should have the vehicle and VIN attached to the RO. Workflows' should be able to be implemented as the dealership sees fit. It would help with the follow-up for my team. When elead transfers a call to Service and to Sales they need to do a warm transfer. I have answered many times and the customer is very confused to what happen to the first person they were speaking to.

Response from ELEAD1ONE

Hi Rebecca. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lyle H.

eLead One

Used Daily for 2+ years
Reviewed on 13/06/2019
Review Source: Capterra

We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Pros

Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge.

The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Cons

Occasional failures and again solved sometimes by clearing cookies/cache.

Response from ELEAD1ONE

Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.

If there is anything we can do for you or your team, don't hesitate to let us know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela M.

Elead review

Used Daily for 2+ years
Reviewed on 04/02/2017
Review Source: Capterra

ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work!

Pros

It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list.

Cons

I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in.

Response from ELEAD1ONE

Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ELEAD1ONE Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Modular software available a la carte or in comprehensive packages.

ELEAD1ONE Features

  • Automatic Notifications
  • Customizable Templates
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration

Additional information for ELEAD1ONE

Key features of ELEAD1ONE

  • Automated quotes
  • Automatic lead reassignment
  • Automatic notifications
  • Bad & duplicate lead reporting
  • Call logging
  • Call recording
  • Customizable lead responders
  • Customizable lead routing
  • Customizable pricing rules
  • Dealership management system (DMS) integrations
  • Email tracking
  • End-to-end lead tracking
  • Incoming call tracking
  • Inventory management
  • Lead escalation
  • Lead management
  • Missed call notifications
  • Multi-channel communication
  • Template library
  • Third party integrations

Benefits

  • Team members are automatically notified of price reductions, assigned leads, and opened emails.

  • A ‘safety net’ can be created for leads, with rules for escalation, lead reassignment, and non-responder redirecting.

  • Leads can be routed according to their source, schedule, or vehicle, with bad or duplicate leads identified and reported, and automatic responses offering detailed vehicle information, photos, and alternatives.

  • Car models and trim levels can be customized using the built-in pricing rules.

  • All incoming calls can be tracked, logged, recorded, and mapped in the CRM, and users are automatically notified of missed calls.

  • ELEAD1ONE FAQs

    Below are some frequently asked questions for ELEAD1ONE.

    Q. What type of pricing plans does ELEAD1ONE offer?

    ELEAD1ONE offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Modular software available a la carte or in comprehensive packages.

    Q. What are the main features of ELEAD1ONE?

    ELEAD1ONE offers the following features:

    • Automated quotes
    • Automatic lead reassignment
    • Automatic notifications
    • Bad & duplicate lead reporting
    • Call logging
    • Call recording
    • Customizable lead responders
    • Customizable lead routing
    • Customizable pricing rules
    • Dealership management system (DMS) integrations
    • Email tracking
    • End-to-end lead tracking
    • Incoming call tracking
    • Inventory management
    • Lead escalation
    • Lead management
    • Missed call notifications
    • Multi-channel communication
    • Template library
    • Third party integrations

    Q. Who are the typical users of ELEAD1ONE?

    ELEAD1ONE has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ELEAD1ONE support?

    ELEAD1ONE supports the following languages:

    English

    Q. What type of pricing plans does ELEAD1ONE offer?

    ELEAD1ONE has the following pricing plans:

    Subscription

    Q. Does ELEAD1ONE support mobile devices?

    ELEAD1ONE supports the following devices:

    iPhone, iPad

    Q. What other apps does ELEAD1ONE integrate with?

    ELEAD1ONE integrates with the following applications:

    Appointment Reminder, LeadsBridge, SpinCar

    Q. What level of support does ELEAD1ONE offer?

    ELEAD1ONE offers the following support options:

    FAQs, Knowledge Base, Phone Support