--- description: If you're in a hunt for the best solution for your business, learn what ServiceChannel has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.sg/software/106851/servicechannel Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/106851/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketp > > Verdict: Rated **4.4/5** by 138 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceChannel ServiceChannel makes it easy for your team to deliver an outstanding customer experience at every location. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. • By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. • Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records. • When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring. • ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance. • Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 138 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.getapp.sg/directory/131/cmms/software) ## Related Categories - [CMMS Software](https://www.getapp.sg/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.sg/directory/251/governance-risk-compliance-grc/software) - [Facility Management Software](https://www.getapp.sg/directory/323/facility-management/software) - [Work Order Software](https://www.getapp.sg/directory/705/work-order/software) - [Contractor Software](https://www.getapp.sg/directory/1011/contractor-management/software) ## Alternatives 1. [Fiix](https://www.getapp.sg/software/106721/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.getapp.sg/software/117239/getmaintainx) — 4.8/5 (1036 reviews) 3. [Fracttal One](https://www.getapp.sg/software/111631/fracttal) — 4.6/5 (1773 reviews) 4. [Limble](https://www.getapp.sg/software/2049215/limble-cmms) — 4.8/5 (753 reviews) 5. [Jobber](https://www.getapp.sg/software/90723/jobber) — 4.6/5 (1456 reviews) ## Reviews ### "Review of ServiceChannel - N/A manager" — 4.0/5 > **Verified Reviewer** | *2 December 2025* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: I like that it allows me to communicate efficiently with my customers. I use ServiceChannel to update my accounts of ETA or anything else that doesn't require direct communication via email. > > **Cons**: What I like least is some of the features I'm granted access to. Sometimes when a work order needs to be closed I have to reach out to a rep to have it closed for me. - - There is an option to close the WO but there is a Closed - Approved option. > > I would say its essential to my work. I need it to communicate efficiently with my accounts. It also helps when you need a paper trail. You can search all WO by their ID's. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 December 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Cons**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 April 2015* | Recommendation rating: 5.0/10 > > **Pros**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Cons**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Ascend Review" — 5.0/5 > **ryan** | *2 February 2026* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. > > **Cons**: One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly. > > he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. ----- ### "ServiceChannel, the King of CMMS" — 5.0/5 > **William** | *17 November 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations. The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters. ServiceChannel helps in managing all these transactional details smoothly. I also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due. The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable. Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client. I appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions. Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available. Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10. > > **Cons**: There are times during peak use that the screen refresh time lags by a second or two. It is nnt a big issue but sometimes slows you down when on the phone with a client. > > Extremely positive. We recommend ServiceChannel to our new clients. The lions share of clients at MaintenX use the ServiceChannel platform ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.sg/software/106851/servicechannel?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/106851/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data