Epos Now

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

It was a good few months of having the service and it was helpful in our time of need until we found another provider.
we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.

Horrible..... i have a better time talking to my 4 year old. no one knows what to do at this company. as far as im concerned this company is a SCAM ALERT!!!! they will promise you perfection almost make it sound too good to be true.... because it 100% is. they are not located in the us so have fun getting any customer service out of them. We had a customer out of state that wanted an item. called epos and asked how i take a card over the phone. was told they no longer allow manual card entry and told me i could send a link for the customer to pay... and they only allow you to charge up to 250 through a link.... we are a medical equipment company. all of our items are over $1,000. epos has not been accomidating at all... no one speaks english. wait times for phone is over an hour and most of the time the automated system hangs up on you. i would suggest AVOID AT ALL COST

Where do I even begin with my experience with EPos Now? My interactions with Epos Now has been disappointing and frustrating; and customer service is an absolute joke as it does not exist.The EPos Now software is riddled with bugs and glitches. It's astonishing to me that a company claiming to provide state-of-the-art point-of-sale solutions can't even get their own software to function properly. The interface is clunky, outdated, and far from user-friendly. It's as if they took a design from the early 2000s and slapped it onto their software without any consideration for modern aesthetics or usability.To top it all off, their pricing structure is incredibly misleading; and thier sale team's simply "liers".Overall, my experience with EPos Now has been a disaster from start to finish. Poor customer service, buggy software, and deceptive pricing make them a company I would strongly advise anyone to avoid. Do not choose Epos Now Company for your business; as you will put your business at risk of closure.Strongly recommend to look elsewhere for a reliable and competent point-of-sale solution.