eviivo

Channel Manager, Booking Engine & Property Management System

About eviivo

eviivo is a booking & channel management system that offers small hospitality and tourism businesses a single and centralized platform from which to manage their property website, bookings and payments. Incorporating a color-coded diary, full PCI compliance and built-in integration with Expedia, TripAdvisor and Booking.com, eviivo aims to deliver a user-friendly property and booking management solution.

Designed to simplify property management, eviivo provides users with a color-coded diary that enables users to review all online booking activity at a glance. Further to booking management, eviivo’s diary functionality allows users to manage the day-to-day necessities involved in running a small hotel or B&B. eviivo’s diary, therefore, permits users to check room availability as well as review outstanding payments and any scheduled room maintenance. Since eviivo is available as a native mobile app on iOS and Android, users can access their business information and diary entries on the move.

In order to encourage property reservations, eviivo equips users with the tools to create mobile responsive websites complete with online booking engine. eviivo also permits users to translate their website into multiple languages, thereby allowing users to profit from overseas visitors. By supporting integration with leading travel websites such as Laterooms and Travel Republic, eviivo serves to promote property visibility.

Besides hotel channel management, eviivo allows users to manage booking payments and property policies securely with full PCI compliance and features like instant deals and promo codes. With eviivo’s policy management technology, users can manage rates, promotions and discounts easily.

Pricing starting from:

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to eviivo

Key benefits of eviivo

  • eviivo is available as a native mobile application on iOS and Android, affording users the flexibility to create & manage bookings on the move from any smartphone or tablet device.

  • eviivo's policy management tools enable users to set rates, promotions and discounts simply and effectively.

  • eviivo provides full Payment Card Industry (PCI) compliance, allowing users to store, view and manage payment cards securely.

  • A color-coded diary helps users to manage and review all online bookings accurately and efficiently.

  • eviivo includes a marketplace, granting users exclusive access to over 100 different discounts from leading UK high street stores like Sainsbury’s, M&S and Boots.

  • Devices

    Business size

    S M L

    Markets

    Austria, Belgium, Canada, Switzerland, Germany and 6 others, Spain, France, United Kingdom, Italy, Portugal, United States

    Supported Languages

    English, French, German, Italian, Portuguese, Spanish

    Pricing starting from:

    US$30.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to eviivo

    Images

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    eviivo video
    eviivo Software - OTA distribution - Channel Manager eviivo Software - Room Booking Calendar Management - Property Manager - Property Manager eviivo Software - Booking Button, Website Builder or Free WordPresss Theme - Website Manager eviivo Software - Revenue Management & Promotions - Promo Manager eviivo Software - Online Payment Processing & Pre-Authorisation - Payment Manager eviivo Software - Property Analytics Dashboard - Performance Manager eviivo Software - Property Management Company Dashboard - Owner Manager

    Features

    Total features of eviivo: 114

    • ACH Payment Processing
    • API
    • Activity Management
    • Ad hoc Reporting
    • Alerts/Notifications
    • Assignment Management
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Channel Analytics
    • Channel Management
    • Commission Management
    • Compliance Management
    • Contact Management
    • Content Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Support
    • Customizable Branding
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Drag & Drop
    • Dynamic Pricing
    • Electronic Payments
    • Email Management
    • Email Marketing
    • Email Templates
    • Employee Management
    • Event Calendar
    • Financial Management
    • For Vacation Rentals
    • Forms Management
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Check-in/Check-out
    • Guest Communications
    • Guest Experience Management
    • Historical Reporting
    • Housekeeping Management
    • Inventory Control
    • Invoice Management
    • Kill Switch
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Mobile Access
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Channel Sync
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Online Reservations
    • Order Management
    • Owner Statements
    • Partner Management
    • Partner Portal
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Policy Management
    • Price / Margin Management
    • Product Catalog
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Registration Management
    • Rental Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Restriction Management
    • Reviews Management
    • Room Booking
    • Room Inventory
    • SMS Messaging
    • Sales Reports
    • Search/Filter
    • Single Property
    • Site Reservation Management
    • Social Media Integration
    • Task Management
    • Template Management
    • Third Party Booking
    • Third Party Integrations
    • User Management
    • Vendor Management
    • Website Integration
    • Website Management
    • WordPress Integration

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    Reviews

    Overall rating

    3.8 /5
    (249)
    Value for Money
    3.7/5
    Features
    3.7/5
    Ease of Use
    3.8/5
    Customer Support
    3.7/5

    Already have eviivo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 249
    Donna B.
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Eviivo was the suggested replacement for Webervations

    Reviewed on 02/07/2021

    This was presented as a option when the Chamber of Commerce in my community cut ties with...

    This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

    Pros

    More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

    Cons

    In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

    Response from eviivo

    Donna,
    First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly.
    Regards,
    Mike Weimann
    VP Sales - Operations - US

    Molida K.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Can be questionable

    Reviewed on 06/06/2018

    Pros

    It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

    Cons

    The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

    Phillip C.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Feature rich and simple to use

    Reviewed on 08/06/2021

    Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us...

    Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

    Pros

    Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

    Cons

    We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

    Peggy D.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Eviivo does what I need it to do

    Reviewed on 20/01/2021

    eviivo was not easy to get up and running in my opinion. There are still things I don't...

    eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

    Pros

    In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

    Cons

    The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

    Response from eviivo

    Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite.

    I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable.

    The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager.

    But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.

    Derek F.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple to use. Value for money.

    Reviewed on 05/02/2020

    99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

    99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

    Pros

    Simplicity.
    There is a free trial!!

    Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

    Cons

    Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

    Showing 5 reviews of 249 Read all reviews

    eviivo FAQs

    Below are some frequently asked questions for eviivo.

    eviivo offers the following pricing plans:

    • Starting from: US$30.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    eviivo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    eviivo supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    eviivo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    eviivo integrates with the following applications:

    Duve, PayPal

    eviivo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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