
About talech
talech is an iPad point of sale (POS) system which includes tools for taking orders, managing inventory, processing payments, running promotions, tracking employee hours, taking and managing appointments and timed-service and more. The software is suitable for a range of restaurants and bars - full service restaurants, bars, cafes, casual dining & quick service restaurants, outdoor venues - retail outlets including apparel stores and service businesses such as salons, hairdressers, spas, nail bars, barbers, pet grooming and so many more.
talech allows users to manage their inventory in real-time, with the ability to add products and edit costs, prices, and quantities. In retail outlets, barcode labels can be printed and barcodes can be scanned to add items to orders, and product variations can be created for different sizes or colors. For restaurants, talech can connect to multiple printers, allowing users to send orders to kitchen and bar printers. Bills can be split, part-closed and left open for other customers. For services, appointment scheduling is available alongside timed-services, a customer-facing booking website and staff profiles to showcase your services. Across the board, multiple payment types can be accepted, including cash, checks, credit cards, and gift cards. Discounts can be applied to whole orders or individual items when running promotions, with options for dollar value and percentage discounts, and users can view a detailed breakdown of the discounts applied across all orders. Detailed reports give users insight into sales, transactions, top-selling products, and employee performance, allowing the identification of patterns or trends. Daily summaries are also generated at the end of every day.
talech includes an integrated time clock, which allows employees to click in and out at the POS and generates timesheet reports, enabling users to track the hours worked. Employee permissions can be used to control who is given access to the cash drawer, and users can track all transactions including pay-ins, payouts, and drops.
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Reviews
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product overall
Reviewed on 16/11/2016
Pleasant and professional staff, which is what won us over when we first decided on the program....
Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!
Pros
Please refer to review.
Cons
Please refer to review.
Response from talech
Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Talech Pros and Cons
Reviewed on 01/11/2016
Talech has been a good transformation from old style cash registers for our business. I think it...
Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process. I have been able to help another pizzeria more streamline there system do it works better for their needs. Both Talech support and boomtown are great, they are always trying to help and most times they can this was just a new area for them. I have never had anything but an exceptional experience from either customer support. I do love the fact that Talech does listen to customer feedback and is continually improving their product.
Pros
It's easy to see my monthly/weekly/daily sales
The ability to print which catafories you want in the kitchen
It's ease of use and ability to train new employees on
Cons
it doesn't have the functionality for a pizza reststaurant.
No delivery option
Don't have the ability to add store credit without doing a refund.
Response from talech
Kari - thank you so much for being a customer and writing a review with such detailed feedback. We love hearing from customers like you! I have shared your feedback with the team so we can continue to make improvements to help you and your business. Please keep it coming!
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I'm considering switching to a different POS system
Reviewed on 01/11/2016
At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all...
At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.
Pros
That it is cloud based and we use apple ipads
Cons
It is glitchy at times, the time sheet with individual employee sales needs to go.
Purging 3 month old tickets and we can't find them unless we call tech support.
Response from talech
Thanks for sharing the feedback and chatting with us about your experience. We are checking on some features and will get back to you soon.
- Industry: Restaurants
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
El Gordo Mexican Restaurant
Reviewed on 02/11/2016
After searching for weeks for a pos system for our restaurant, we came across a new app and system,...
After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech.
Pros
Cost
Cons
2 outages, one from the app and one from evalon credit card processor.
Response from talech
Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Talech for a full service restaurant and bar
Reviewed on 01/11/2016
It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly...
It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly highschool students, to learn.
The system tends to slow down during busy times. It takes too long to switch from one screen to another. It also takes a long time to sync when you first log in.
The security is not very good. It is too easy for one employee to log in with someone else's id, making the security feature essentially worthless.
Each employee should have a card to swype in order to log in. That would be a huge improvement.
The reports are nice and easy to read.
All in all a pretty good system but it needs more built in security.
Pros
easy to learn and to set up
Cons
The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.
Response from talech
Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.
talech FAQs
Below are some frequently asked questions for talech.Q. What type of pricing plans does talech offer?
talech offers the following pricing plans:
- Starting from: US$29.00
- Pricing model: Free Version
- Free Trial: Not Available
talech Mobile comes no monthly software fees (card processing fees will apply) Monthly Plans: Starter: $29/month for the first device + $29/month for each additional device. Standard: $69/month for the first device + $29/month for each additional device. Premium: $99/month for the first device + $29/month for each additional device.
Q. Who are the typical users of talech?
talech has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does talech support?
talech supports the following languages:
English
Q. Does talech support mobile devices?
talech supports the following devices:
iPad (Mobile)
Q. What other apps does talech integrate with?
talech integrates with the following applications:
Adobe Commerce, Homebase, Mailchimp, OneSaas, QuickBooks Online Advanced, Restaurant365, Shopify, Xero
Q. What level of support does talech offer?
talech offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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