Clock PMS
About Clock PMS
Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.
Utilizing Hotel PMS's tools, users can manage room rates and availability and ensure that information is the same across all booking platforms thanks to Clock PMS's auto-synchronization. Clock PMS+ aims to help hotels provide personalized customer management before, during and after their visit through pre-booking self-service requests, digital check-in from any device, clear rates and availability monitor to find the best deals, client history to reward loyal customers, virtual concierge with recommendations, and custom follow up emails with discount codes.
With payment processing features, Clock PMS+ allows users to accept and process booking payments, accept deposits, refund cancelled bookings, and take pre-authorization amounts either through direct transfer to CC terminals, credit card payment, or via payment services including PayPal, Adyen, WorldPay and Authorize.net. Clock PMS+ allows hotel managers to choose between allowing customers to pay for bookings and bills via the self service web app or in person during check-in or check-out.
Key benefits of Clock PMS
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Latest update on event itinerary (function sheet)
Reviewed on 09/03/2020
Pros
Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet.
Cons
Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.
- Industry: Hospitality
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
As operations are expanding, using a pen and paper is no longer an option
Reviewed on 29/09/2017
We survived on pen and paper management for a few years. As operations expanded, using a physical...
We survived on pen and paper management for a few years. As operations expanded, using a physical pen and paper based system (while affordable) was getting too slow, prone to errors and could not serve our needs.
Clock has streamlined our processes and workflows; not to mention finally having a Property Management System that integrated the different departments. Also, it finally let us integrate our reservations systems and allow us a vastly expanded market via online bookings.
Pros
Clock PMS won our trust with its:
a) Functionality - It has everything we need without the excess bloat
b) Lightweight/Compatibility/Mobility - It can run on any device (no matter the age of the device) which is extremely useful, as our property sprawls over several hectares. It even allows us to check and edit while mobile!
c) Simplicity - Training our staff, even those with no prior experience with a PMS, has been easy!
Cons
As an advice: An improved UI and switching between cross-function menus will be a great addition to the platform.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
after one year of using Clock review
Reviewed on 18/11/2016
Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to...
Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.
Pros
Easy to set up new company
Cons
Credit Card processing
Response from Clock Software
Dear Jeffrey,
We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
What great value hotel software
Reviewed on 11/03/2018
Easy access from wherever I am based around the world
Easy access from wherever I am based around the world
Pros
Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.
Cons
Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Innovative, Improvement Driven and Customer Centric PMS
Reviewed on 23/05/2018
- Reduced software and hardware expenses
- Market leading features saves time, automates processes...
- Reduced software and hardware expenses
- Market leading features saves time, automates processes and
- Customers love the self service portal
- Customised extensively to suit our needs
Pros
- Ongoing focus on continuous improvement
- Constant feature enhancements and refining
- Comprehensive customer support
- Building a PMS based on best practices and what customers and hoteliers want in the future
- Very open to feedback
Cons
- Lack of 24/7 customer support (we are based on the other side of the world)
- Would like a public product road map (minor concern only)
Clock PMS FAQs
Below are some frequently asked questions for Clock PMS.Q. What type of pricing plans does Clock PMS offer?
Clock PMS offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Clock PMS for pricing information
Q. Who are the typical users of Clock PMS?
Clock PMS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Clock PMS support?
Clock PMS supports the following languages:
Dutch, English, French
Q. Does Clock PMS support mobile devices?
Clock PMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Clock PMS integrate with?
Clock PMS integrates with the following applications:
Atomize, CartStack, Google Ads, Google Maps, Lightspeed Retail, Meta for Business, PayPal, RoomPriceGenie, SiteMinder, Worldpay, authorize.net
Q. What level of support does Clock PMS offer?
Clock PMS offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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