About Freshcaller

Freshcaller is a cloud based modern phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Users can purchase local and international toll-free numbers, get real-time visibility into call queues and ongoing conversations, route calls to specific agent groups, set up custom business hours for each department, and more.

Freshcaller enables organizations to manage call queues using an auto-receptionist with customizable wait time music to promote new products or services. Users can set up custom business hours and automated actions for each department, and route calls from IVR to specific call queues and agent groups. Organizations can purchase local business numbers for 90+ countries, as well as toll-free numbers for USA, Canada, Australia, and UK to improve convenience for customers.

Freshcaller’s dashboard provides real-time visibility into call queues, ongoing conversations, and agents’ presence status based on availability, on-going calls, after call work, or training. Agents can manage ongoing calls and take notes, forward calls to different agent groups, conference other agents to an ongoing call, and more. Users can look-up contact info by searching names or phone numbers, and view detailed call logs including call recordings with detailed call lifetime metrics.

The platform records all past customer conversations and interaction history, allowing users to filter through call logs based on numbers, agents, contacts, call queues, and call direction, as well as perform a dynamic search through call notes to get additional context. Freshcaller’s additional features include call blocking, call barging, desktop notifications, custom greetings, call masking, reporting, and more.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Freshcaller

Key benefits of Freshcaller

Freshcaller helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.

Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.

Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.

Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.

Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Freshcaller

Images

Freshcaller Software - Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller Software - Monitor calls in real-time and join in on calls even when working remotely
Freshcaller Software - Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller Software - The interactive voice response system (IVR) lets users route customer calls to teams or agents with a customizable call flow mechanism
Freshcaller Software - Create custom voicemail messages and greetings
Freshcaller Software - Offer toll-free numbers in US, UK, and Canada to solicit new leads
Freshcaller Software - Create custom business hours for every department
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Freshcaller video
Freshcaller Software - Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe Freshcaller Software - Monitor calls in real-time and join in on calls even when working remotely Freshcaller Software - Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation Freshcaller Software - The interactive voice response system (IVR) lets users route customer calls to teams or agents with a customizable call flow mechanism Freshcaller Software - Create custom voicemail messages and greetings Freshcaller Software - Offer toll-free numbers in US, UK, and Canada to solicit new leads Freshcaller Software - Create custom business hours for every department

Features

Total features of Freshcaller: 65

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Dashboard
  • Desktop Notifications
  • Employee Activity Monitoring
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Manual Dialer
  • Mobile Access
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Queue Management
  • Real Time Data
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • Scheduled Recording
  • Softphone Software
  • Status Tracking
  • Text to Speech
  • Time Zone Tracking
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

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Reviews

Overall rating

3.8 /5
(25)
Value for Money
3.7/5
Features
3.6/5
Ease of Use
3.7/5
Customer Support
3.7/5

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Showing 5 reviews of 25
Ewan F.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to setup , good reporting

Reviewed on 03/12/2019

We needed a call solution for international numbers and found the call flows easy to setup and...

We needed a call solution for international numbers and found the call flows easy to setup and route to the correct landlines/mobiles/Freshdesk agents. It is great to be able to record calls and store voicemails in our ticketing system in out of office hours. As international numbers became harder to retain without having business addresses in these countries, we have had to reduce our coverage of unique numbers per region. At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

Pros

Looking at reports is simple and the insights to calls received/costs/agent performance can be fairly extensive. Understanding the rules/call flows setup can also be reviewed fairly easily.

Cons

The integration with Freshdesk is not as close as we originally expected when subscribing. It does undergo improvements every so often but our ideal solution would be more seamless than it is at present.

Travis S.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshcaller is the ticket to setting up your service program

Reviewed on 02/12/2019

We moved over from another product that was stuck in the middle ages and we are so happy we did. ...

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

Pros

It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

Cons

The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious.

Jackson C.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

They don't care if you are unable to use the service or do business.

Reviewed on 29/10/2019

Pros

You might go a few months without experiencing some sort of technical issue or complete service outage.

Cons

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

Dave W.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshcaller for SMBs

Reviewed on 30/07/2020

I've developed a great relationship with the entire Freshworks team, however I feel extra close...

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Mian M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service Made Easy

Reviewed on 10/10/2019

After looking at many companies offering online telephone support system, we decided to go with...

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features
2. Get entire call history with cost and recordings
3. Cost effective compared to larger companies
4. Seamless integration with all products

Cons

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

Showing 5 reviews of 25 Read all reviews

Freshcaller FAQs

Below are some frequently asked questions for Freshcaller.

Freshcaller offers the following pricing plans:

  • Starting from: US$15.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Freshcaller has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Freshcaller supports the following languages:

English

Freshcaller supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Freshcaller integrates with the following applications:

Freshdesk, Freshservice, Freshworks CRM

Freshcaller offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Freshcaller.