About Voxco Online

Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses.

In order to assist with survey creation, Voxco Online provides an extensive web survey design tool which allows users to create customized surveys with advanced abilities and features, including logic, multiple rotations, multiple choice answers, skip patterns, ranking, drag and drop, sliders, Likert scales, NPS, filters, randomization, and more. Users can also add multimedia files to their surveys, format questions in any language, and add custom branding in order to enhance the user experience.

Businesses can invite participants to complete their survey using personalized messages across multiple channels including Facebook, Twitter, SMS, email or embedded within a website. User segmentation allows surveyors to target specific customer groups based on their characteristics or survey history, and panels can be created by recruiting or importing trusted respondents.

Survey results can be accessed in real time as they are submitted, meaning users can identify any issues with drop analysis and abandon points to resolve the issue. Daily reports are generated within the reporting dashboard to track rates of completion, screen outs, drop-outs, over quotes, completion times, and devices used.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Voxco Online

  • The powerful survey designer within Voxco Online allows users to create questionnaires using advanced logic, skips, metadata, multimedia, and more. Keep users engaged by creating varied surveys with custom fonts, colors, buttons, and images.

  • Panelists can benefit from their own self-service portal and user profile which provides access to new surveys, rewards points, and survey history. Businesses can customize the look and feel of the portal and add custom branding to appeal to panelists.

  • Voxco Online’s secure REST API allows users to integrate their surveys with other systems. The app also ensure security compliance with North American accessibility standards, Privacy Act hosting & access, and provides data-at-rest encryption.

  • Create user segments to send surveys to user groups based on specific criteria. Manage different communities, track their behavior, and optimize invitation strategies based on response rates.

  • Receive real-time results, both individual and general, in order to identify and edit any problem areas. Data reports are generated for drop analysis, completion rates, drop-outs, device activity trends, completion times, and more. Export reports in multiple formats including Excel, SPSS, CSV, and TXT.
  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Argentina, Australia, Bulgaria, Brazil, Canada, Chile, Colombia, Germany, Denmark, Algeria, Ecuador, Egypt, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Indonesia, Ireland, India, Italy, Cambodia, Lebanon, Libya, Morocco, Mexico, Netherlands, Norway, New Zealand, Peru, Philippines, Poland, Portugal, Paraguay, Qatar, Serbia, Sweden, Singapore, Tunisia, Turkey, United States, Venezuela, Vietnam, South Africa

    Supported Languages

    English, French, German, Spanish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Voxco Online Software - Add custom text, photos, fields, and more for a more engaging survey experience.
    Voxco Online Software - Dynamic device detection and customizability.
    Voxco Online Software - Custom survey building
    Voxco Online Software - Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews.
    Voxco Online Software - Customize the respondent experience with sophisticated templates and a dynamic look and feel editor
    Voxco Online Software - Hundreds of easy-to-edit logic and survey options
    View 8 more
    Voxco Online video
    Voxco Online video
    Voxco Online Software - Add custom text, photos, fields, and more for a more engaging survey experience.
    Voxco Online Software - Dynamic device detection and customizability.
    Voxco Online Software - Custom survey building
    Voxco Online Software - Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews.
    Voxco Online Software - Customize the respondent experience with sophisticated templates and a dynamic look and feel editor
    Voxco Online Software - Hundreds of easy-to-edit logic and survey options

    Features

    Total features of Voxco Online: 66

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Benchmarking
    • Charting
    • Conditional Logic
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Reminders
    • Engagement Tracking
    • Face-to-Face
    • Feedback Management
    • Mobile Survey
    • Monitoring
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple User Accounts
    • Offline Access
    • Offline Response Collection
    • Panel Management
    • Paper-Based
    • Phone-Based
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Social Media Integration
    • Statistical Analysis
    • Support Audio/Images/Video
    • Survey Builder
    • Survey Sample Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics

    Alternatives

    Qualtrics CustomerXM

    4.7
    #1 Alternative to Voxco Online
    Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across...

    Qualtrics CoreXM

    4.8
    #2 Alternative to Voxco Online
    Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

    SurveyMonkey

    4.6
    #3 Alternative to Voxco Online
    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

    Alchemer

    4.5
    #4 Alternative to Voxco Online
    Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they...

    Reviews

    Overall rating

    4.1 /5
    (60)
    Value for Money
    4.4/5
    Features
    4/5
    Ease of Use
    3.8/5
    Customer Support
    4.2/5

    Already have Voxco Online?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 60
    Kathleen T.
    Overall rating
    • Industry: Insurance
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great platform with flexibility for unique projects

    Reviewed on 25/07/2019

    The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for...

    The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

    Pros

    We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

    Cons

    No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

    Alternatives Considered

    Qualtrics CoreXM

    Reasons for Choosing Voxco Online

    Zoomerang could not manage the complexity of our projects

    Reasons for Switching to Voxco Online

    It was comparable on many levels, but was a better solution for us because we are dealing with smaller sample sizes.
    Yuli patrick H.
    Overall rating
    • Industry: Research
    • Company size: 1,001-5,000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    While there are many great features, need more to compete against Qualtrics

    Reviewed on 27/03/2022

    There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in...

    There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics.

    Pros

    Lots of built-in features that allows programmers to create questions with the best practices of survey methodologists

    Cons

    Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode.

    The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!!

    Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.

    Reasons for Switching to Voxco Online

    Our employer bought the enterprise license. But many of our clients want the Qualtrics can offer for their surveys
    Chris W.
    Overall rating
    • Industry: Research
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Poor Data Interaction

    Reviewed on 03/05/2022

    Pros

    I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough.

    Cons

    I have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job...

    Dan S.
    Overall rating
    • Industry: Research
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Long Time User

    Reviewed on 01/03/2022

    Voxline online has met all of our online survey needs. They are continually making positive...

    Voxline online has met all of our online survey needs. They are continually making positive changes and continue to improve their software for the future.

    Pros

    I think the best feature of this software is the user friendliness of the programming system. It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.

    Cons

    I think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.

    Reasons for Switching to Voxco Online

    User friendliness, customer support, and price.
    Jason C.
    Overall rating
    • Industry: Market Research
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Voxco Review.

    Reviewed on 05/01/2021

    I can get a project live much much quicker with this software than with the previous one we had....

    I can get a project live much much quicker with this software than with the previous one we had. Alot of thing are automated which makes it easier for me. E.g. Mobile friendly at the click of a button.

    Pros

    Easy to use and easy to customise. You can get access to the results while the project is still in field easily.

    Cons

    The analytics part of it has proven to be somewhat difficult, all be it being a newish product this is probably likely to happen.

    Showing 5 reviews of 60 Read all reviews

    Voxco Online FAQs

    Below are some frequently asked questions for Voxco Online.

    Voxco Online offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

    Voxco Online has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Voxco Online supports the following languages:

    English, French, German, Spanish

    Voxco Online supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Voxco Online integrates with the following applications:

    Facebook for Business, Rybbon, SPSS, SendGrid, Twilio, Twitter

    Voxco Online offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Voxco Online.