Podium
About Podium
Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI.
Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.
Use Podium to effortlessly drive and convert leads for more sales and happier customers.
Key benefits of Podium
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Reviews
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- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Interesting mesh of a review and communication service
Reviewed on 21/07/2021
Originally, I was looking for a reputation management service, but turns out, that's our least used...
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
Pros
-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
Cons
-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration
Reasons for Switching to Podium
Podium had an interesting SMS chat feature that I wanted to try.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Podium Rocks & The Product Works
Reviewed on 23/03/2021
They are amazing and I am looking forward to see where the product will go in the future.
They are amazing and I am looking forward to see where the product will go in the future.
Pros
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Cons
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Reasons for Switching to Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Passable software. Terrible management.
Reviewed on 15/02/2024
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their...
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.
Pros
All in one interface, mostly seamless communication portal, partial functionality standalone app.
Cons
Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Expereince With Podium
Reviewed on 12/02/2024
Pros
It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy
Cons
Podium has really helped and no issues yet.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good but expensive
Reviewed on 11/12/2023
Podium was a great tool for us and it really change the landscape of how we interact with new and...
Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.
Pros
Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.
Cons
We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.
Podium FAQs
Below are some frequently asked questions for Podium.Q. What type of pricing plans does Podium offer?
Podium offers the following pricing plans:
- Starting from: US$399.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses.
Q. Who are the typical users of Podium?
Podium has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Podium support?
Podium supports the following languages:
English
Q. Does Podium support mobile devices?
Podium supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Podium integrate with?
Podium integrates with the following applications:
3C Connect, ABC Ignite, ACS, ALLDATA, AMS Protractor, AccuLynx, ActiveCampaign, AdvancedMD EHR, AthenaPortal, AutoFluent, Autosoft DMS, Bay-masteR, CCC ONE, CDK Global, COSTAR, Calendly, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Mailchimp, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks a Sensei product, ProMax Unlimited, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Shopify POS, Shopify Plus, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, Zipwhip, athenaIDX, improveit 360
Q. What level of support does Podium offer?
Podium offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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