About WellnessLiving
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.
The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.
From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WellnessLiving
Key benefits of WellnessLiving
Devices
Business size
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WellnessLiving
Images
Features
Total features of WellnessLiving: 186
Alternatives
Mindbody
Zen Planner
Vagaro
Glofox
Reviews
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- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...
Reviewed on 11/01/2018
Streamlined my business and this software are integrated with my website, Facebook, a customised...
Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
Pros
Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
Cons
I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
Response from WellnessLiving Systems
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust system and features at a reasonable price
Reviewed on 17/06/2022
Overall, WellnessLiving has been a great addition to our business. It allows us to have one...
Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.
Pros
This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.
Cons
The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.
Reasons for Choosing WellnessLiving
More robust system, much better for group fitness class scheduling at multiple locations.Switched From
Acuity SchedulingReasons for Switching to WellnessLiving
Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing.Response from WellnessLiving Systems
Hey Colleen,
Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!
Susan A. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyers remorse - check their google and Facebook reviews... you can't, they have bad reviews...
Reviewed on 21/07/2022
Would never use again, and will be actively recommending people do not use in gym groups I am a...
Would never use again, and will be actively recommending people do not use in gym groups I am a part of, incredibly disappointing, and for someone that has been in the industry for over 8 years ,this is actually the first interaction I've had with a shady, unethical business
Pros
Difficult to move across from Mindbody and as was the case throughout using the software, the support was incredibly poor and misleading
Cons
Support is terrible, and they use hidden renewals to keep their business which as a gym owner who has seen this in the industry, may be legal but is highly unethical practice
They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it
I get that, but that's not how you create a good business, that's how you claw for extra cash
Clearly a sign the business isn't a good one
As is the inability to leave reviews on google, or Facebook, they clearly have a lot of bad reviews to hide
Response from WellnessLiving Systems
Hi Mark,
Thanks for taking the time to write us a review. Over the years it's been a complete focus on feedback from thousands of our customers, both good and bad, that has helped us continually improve our software and to grow into the company we are today. As you might've seen on our other reviews, we are all about our customers and we're fully committed to helping businesses find an amazing solution for every situation. We're really sorry to hear about your recent experience with support. Our team members are knowledgeable, energetic and above all, caring, and please know the interaction you described does not represent who we are as a company. I've sent you an email, if you could please respond or alternatively call me on 1-888-668-7728. We'd like to learn who you spoke with so we can look into this issue. I will do everything in my power to make this wrong, a right.
Adam T. (Customer Advocate)
- Industry: Performing Arts
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy with it
Reviewed on 06/04/2022
Pros
Very easy to schedule classes on the business end, and very easy to book and pay on the client's end. I also like the mailchimp integration which saves me time adding clients manually to the mailing list.
Cons
It would be nice to have an integrated session of both online and in person in one.
The store could be more developed and offer shipping options and order fulfillment tracking plus more product options (color, size, etc.)
Alternatives Considered
VagaroReasons for Choosing WellnessLiving
Wellness living has many more features like adding users, easy payroll calculation, rewards program and a store, plus it's much more user friendly which helps increasing sales.Switched From
fitliReasons for Switching to WellnessLiving
Wellness Living is generally easier to use and has excellent customer serviceResponse from WellnessLiving Systems
Hey Salit,
Thanks for the great review! We focused a lot on cutting out unnecessary steps and clicks in the booking process, so that it's easier for clients to make more bookings and more purchases in your store. That helps encourage repeat visits, which is great, but it also improves the client experience which is great for getting them to share positive reviews and refer their friends to your business. That same focus is applied to the staff interface too, and part of the reason we added the Mailchimp integration and others is to make it easier to run your business, so you can get more done in less time! A big thanks goes to our customers, who over the years, have given us great feedback which we have used to continuously add to and improve on the software - and that's something we're still doing today! Tell us what features you want to see added in our next update, here: https://community.wellnessliving.com/page/home/
Steven M. (Customer Advocate)
- Industry: Sports
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Infinitely Grateful
Reviewed on 04/11/2021
the ease of use for the clients and myself has been top notch
the ease of use for the clients and myself has been top notch
Pros
I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !
Cons
I cant delete my old payment options for my old credit cards
Alternatives Considered
Zen PlannerReasons for Choosing WellnessLiving
mind body was too hard to use and didnt have an appSwitched From
MindbodyReasons for Switching to WellnessLiving
i liked the feeling betterResponse from WellnessLiving Systems
Hi Stella,
Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service.
We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive!
Jayden A. (Customer Advocate)
WellnessLiving FAQs
Below are some frequently asked questions for WellnessLiving.Q. What type of pricing plans does WellnessLiving offer?
WellnessLiving offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Basic: $59.00/mo. Advanced: $99.00/mo. Professional: $129.00/mo. (reg: $259/mo.) Save 50% Enterprise: Call us!
Q. Who are the typical users of WellnessLiving?
WellnessLiving has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does WellnessLiving support?
WellnessLiving supports the following languages:
English
Q. Does WellnessLiving support mobile devices?
WellnessLiving supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WellnessLiving integrate with?
WellnessLiving integrates with the following applications:
Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress
Q. What level of support does WellnessLiving offer?
WellnessLiving offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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