PatientPop

Online practice marketing platform for healthcare providers

4.4 /5 (90 reviews) Write a Review!

PatientPop Overview

What is PatientPop?

PatientPop is a unique, all-in-one platform that combines the online marketing of healthcare services with medical practice management. The solution promises to grow practice operations and widen outreach by increasing the online visibility of practice surgeries and general practitioner services to attract new patients. PatientPop promises to help healthcare providers thrive in a modern, digital market space by not only aiding patient acquisition but also patient retention through greater engagement. PatientPop's dashboard-based front office management system automates typically manual administrative tasks, and streamlines the booking process to provide appointment requests and scheduling. Both patients and practitioners can leverage the same timetable, calendar-based system with PatientPop syncing bookings with the practice.

In addition to marketing a healthcare business at the top of search engine and social media networks, the system also issues appointment reminders to patients. Following a consultation, PatientPop automatically issues emails requesting service feedback to drive continual practice improvement, along with subsequent email invites to book periodic follow-up appointments.

PatientPop Overview

Pricing

Starting from
US$550.00/month

Pricing options

Free Trial
Subscription
Value for money

PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.


PatientPop Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

PatientPop combines healthcare practice management with the online marketing and growth of a facility, making more accessible the range of available services
Healthcare practitioners and facility staff can access, view and manage color-coded appointment calendars
Patient and client engagement with a practice and its practitioners can be promoted with the capture of feedback
Empower patients to provide testimonials and reviews that can further enhance the online marketing of a practice
The dashboard-based UI can be configured to provide users with a "home" summary of key data visualizations
Allow patients to place appointemnt requests, providing any additional information useful to scheduling of treatment or services
Online appointment booking integration allows patients to pick available slots from a calendar-based timetable
PatientPop video PatientPop screenshot: PatientPop combines healthcare practice management with the online marketing and growth of a facility, making more accessible the range of available services PatientPop screenshot: Healthcare practitioners and facility staff can access, view and manage color-coded appointment calendars PatientPop screenshot: Patient and client engagement with a practice and its practitioners can be promoted with the capture of feedback PatientPop screenshot: Empower patients to provide testimonials and reviews that can further enhance the online marketing of a practice PatientPop screenshot: The dashboard-based UI can be configured to provide users with a "home" summary of key data visualizations PatientPop screenshot: Allow patients to place appointemnt requests, providing any additional information useful to scheduling of treatment or services PatientPop screenshot: Online appointment booking integration allows patients to pick available slots from a calendar-based timetable

PatientPop Reviews

PatientPop Reviews

Overall rating
4.4
/
5
Excellent
60

Very good
18

Average
4

Poor
1

Terrible
7

Value for Money
4.1
Features
4.3
Ease of Use
4.5
Customer Support
4.4
87% recommended this app
Nikhil K.

Easy way to drive up patient volume

The customer service has been amazing and product has been exceptional.


Harold A.

Perfect product if you want a hands-off approach to your web presence.

First Year 8/10
Second Year 6/10
Third Year 4/10

Ideal for someone that wants a "Hands Off" service to pick up some new patients.


Verified Reviewer

Absolutely WORTHLESS!

could not be worst!


Robert P.

PatientPop delivers what it claims it can

PatientPop successfully impacted our internet presence in meaningful ways - google reviews, SEO, driving new patients to us. It is not what I'd call cheap, but is money well spent.


Verified Reviewer

WEB PRESENCE

My experience with PatientPop has been very positive. Implementation was well organized and efficiently managed. Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services. PatientPop has consistently followed-up to make sure all of our account needs are covered. We are very pleased with the service they have provided


Nikhil K.
Industry: Medical Practice
Company size: 2-10 Employees

Easy way to drive up patient volume

Used Daily for 6-12 months
Reviewed on 12/08/2020
Review Source: Capterra

The customer service has been amazing and product has been exceptional.

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harold A.
Industry: Medical Practice
Company size: 2-10 Employees

Perfect product if you want a hands-off approach to your web presence.

Used Daily for 2+ years
Reviewed on 07/09/2018
Review Source: Capterra

First Year 8/10
Second Year 6/10
Third Year 4/10

Ideal for someone that wants a "Hands Off" service to pick up some new patients.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Absolutely WORTHLESS!

Used Daily for 1-5 months
Reviewed on 22/11/2019
Review Source: GetApp

could not be worst!

Pros

One of THE worst companies/platform we've ever worked with. Incompetent Support, incompetent platform, and incompetent account managers.

Seems like they herd people in and out often, because NOBODY seems to have a clue as to WHY something can or cannot be implemented.

Their platform can't read columns in Eaglesoft, so there is at least 5 NEW manual steps you must perform in order to make it ready for their software to read.

VERY cumbersome, and totally frustrated with the answers they give which comes back in circles.

Cons

EVERYTHING! NOTHING is intuitive, nothing is automated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Robert P.
Industry: Medical Practice
Company size: 11-50 Employees

PatientPop delivers what it claims it can

Used Daily for 6-12 months
Reviewed on 12/08/2020
Review Source: Capterra

PatientPop successfully impacted our internet presence in meaningful ways - google reviews, SEO, driving new patients to us. It is not what I'd call cheap, but is money well spent.

Pros

Good company to work with - excellent very responsive support. Delivers what we asked for . Well thought out.

Cons

integration was fairly smooth and any bumps along the way were promptly dealt with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Medical Practice
Company size: 11-50 Employees

WEB PRESENCE

Used Daily for 2+ years
Reviewed on 21/08/2018
Review Source: Capterra

My experience with PatientPop has been very positive. Implementation was well organized and efficiently managed. Since launching our new web presence with PatientPop we have seen a 40% increase in appointment volume above what we were seeing prior to PatientPop's services. PatientPop has consistently followed-up to make sure all of our account needs are covered. We are very pleased with the service they have provided

Pros

The ease of the implementation process, the integration for scheduling, multifaceted functions in many areas. The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

Cons

The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.6/10
Based on 90 user ratings
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PatientPop Pricing

PatientPop Pricing

Starting from
US$550.00/month
Free Trial
Subscription
Value for money

PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.

PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.

Value for Money
4.1/5
Based on 90 user ratings
Compare value for money rating with alternatives
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PatientPop Features

PatientPop Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4.3/5
Based on 90 user ratings
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Categories

Additional information for PatientPop

Additional information for PatientPop

Key features of PatientPop

  • Appointment management
  • Automatic appointment reminders
  • Calendar management
  • Dashboard
  • EMR / EHR
  • Email reminders
  • Feedback collection
  • Follow-up scheduling
  • HIPAA compliance
  • Mobile alerts
  • Mobile integration
  • Multi-channel marketing
  • Multi-location
  • Multi-office
  • Multi-physician
  • No-show tracking
  • On call scheduling
  • Online booking integration
  • Online visibility
  • Patient billing
  • Patient registration
  • Patient scheduling
  • Physician scheduling
  • Ratings and reviews
  • Recurring apppointments
  • Self service portal
  • Social network marketing

Benefits

  • PatientPop is fully customizable to meet the highly specialized offerings of a healthcare practice, utilizing SEO-friendly content and design to improve online visibility.

  • Every authorized user can access key practice performance metrics via visualizations hosted within a single, customizable dashboard-based UI.

  • Provide patients with 24/7 online appointment booking via an optimized practice website, leveraging booking calendar integration that syncs alongside each practitioner's own scheduled timetable.

  • Automated feedback gathering after appointments and consultations promises to promote patient engagement, while real-time review tools monitor a practice's broader online reputation.

  • PatientPop issues appointment reminders to ensure patients turn up on time and reduce costly no-show rates, while also prompting on when follow-up consultations should be booked.
  • PatientPop FAQs

    PatientPop FAQs

    Below are some frequently asked questions for PatientPop.

    Q. What type of pricing plans does PatientPop offer?

    PatientPop offers the following pricing plans:

    Starting from: US$550.00/month

    Pricing model: Subscription

    Free Trial: Available

    PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.

    Q. What are the main features of PatientPop?

    PatientPop offers the following features:

    • Appointment management
    • Automatic appointment reminders
    • Calendar management
    • Dashboard
    • EMR / EHR
    • Email reminders
    • Feedback collection
    • Follow-up scheduling
    • HIPAA compliance
    • Mobile alerts
    • Mobile integration
    • Multi-channel marketing
    • Multi-location
    • Multi-office
    • Multi-physician
    • No-show tracking
    • On call scheduling
    • Online booking integration
    • Online visibility
    • Patient billing
    • Patient registration
    • Patient scheduling
    • Physician scheduling
    • Ratings and reviews
    • Recurring apppointments
    • Self service portal
    • Social network marketing

    Q. Who are the typical users of PatientPop?

    PatientPop has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does PatientPop support?

    PatientPop supports the following languages:

    English

    Q. What type of pricing plans does PatientPop offer?

    PatientPop has the following pricing plans:

    Subscription

    Q. Does PatientPop support mobile devices?

    We do not have any information about what devices PatientPop supports

    Q. What other apps does PatientPop integrate with?

    We do not have any information about what integrations PatientPop has

    Q. What level of support does PatientPop offer?

    PatientPop offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base