--- description: If you're in a hunt for the best solution for your business, learn what Customer Alliance has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customer Alliance Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Customer Alliance](/software/109923/customer-alliance) # Customer Alliance Canonical: https://www.getapp.sg/software/109923/customer-alliance Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/109923/customer-alliance?page=2) > Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics. > > Verdict: Rated **4.2/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customer Alliance Capture feedback: Get set up once and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish. Understand feedback: Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover the drivers of customer (dis-)satisfaction using our platform’s analytics capabilities. Share feedback: Amplify your online presence, drive traffic, improve in search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms, such as Google and TripAdvisor. Display your Customer Alliance widget directly on your website to further drive trust and improve conversions. Act on feedback: With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 18 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CA Customer Alliance - **Location**: Berlin, Germany - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact Customer Alliance directly for further pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more ## Features - AI/Machine Learning - API - Customer Experience Management - Customizable Reports - Reporting/Analytics - Response Management - Review Monitoring - Review Sharing - SEO Management - Sentiment Analysis - Social Media Integration - Third-Party Integrations - Widgets ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.getapp.sg/directory/873/reputation-management/software) ## Alternatives 1. [Brand24](https://www.getapp.sg/software/101485/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.getapp.sg/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [rater8](https://www.getapp.sg/software/2057122/rater8) — 5.0/5 (181 reviews) 4. [Birdeye](https://www.getapp.sg/software/112535/birdeye) — 4.7/5 (702 reviews) 5. [TrueReview](https://www.getapp.sg/software/2043135/truereview) — 5.0/5 (150 reviews) ## Reviews ### "Reliable Survey Program and Customer Support Tool" — 5.0/5 > **Fatture** | *22 April 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance makes all the survey solution suitable, and customer communications is straightforward. > > **Cons**: Customer Alliance makes all the customer coordination suitable, and no discouragement. ----- ### "Determined Avenue that creates Sustainable Customer Help" — 5.0/5 > **Gestione** | *29 April 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed. > > **Cons**: Customer Alliance has nothing complicated, and it makes customers needs the priority. ----- ### "Overall it is a good software but needs some improvement." — 4.0/5 > **Zsuzsanna** | *28 July 2017* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great. > > **Cons**: The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing. > > With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution. ----- ### "Impressive Business Reputation Control" — 5.0/5 > **Othuke** | *29 April 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance has one of the simplest communication means, where SMS are well utilized. > > **Cons**: Customer Alliance has a diverse option that makes every communication suitable and engaging. ----- ### "now we working with since almost 2 years . good and helpful" — 4.0/5 > **Alaa** | *1 August 2017* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear > > **Cons**: it is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see > > trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/109923/customer-alliance?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/109923/customer-alliance) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data