UJET

Customer interaction & support platform with CRM integration

4.5 /5 (103 reviews) Write a Review!

UJET Overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

UJET Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact us for pricing details: https://www.ujet.co/contact-sales


UJET Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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UJET video UJET video UJET screenshot: UJET + Salesforce Integration UJET screenshot: UJET Web Call - End User View UJET screenshot: UJET Mobile Call - End User View UJET screenshot: UJET Smart actions on IVR (Lite SDK) - End User View UJET screenshot: UJET + Zendesk Integration UJET screenshot: UJET + Kustomer UJET screenshot: UJET + Zendesk Integration

UJET Reviews

UJET Reviews

Overall rating
4.5
/
5
Excellent
66

Very good
29

Average
5

Poor
2

Terrible
1

Value for Money
4.8
Features
4.5
Ease of Use
4.8
Customer Support
4.8
92% recommended this app
Juan M.

Awesome Tool

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.


Lauren C.

Great experience with Ujet!

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.


Edwin V.

Customer Service Support Tool a good one

Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.


Jamie S.

Poor strategic vision from leadership, broken and unstable product.

None unfortunately.


Aireona W.

Wonderful

It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.


Juan M.
Industry: Outsourcing/Offshoring
Company size: 10,001+ Employees

Awesome Tool

Used Daily for 2+ years
Reviewed on 11/04/2020
Review Source: Capterra

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pros

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Cons

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren C.
Industry: Retail
Company size: 501-1,000 Employees

Great experience with Ujet!

Used Daily for 1+ year
Reviewed on 16/09/2019
Review Source: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pros

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Edwin V.
Industry: Consumer Services
Company size: 501-1,000 Employees

Customer Service Support Tool a good one

Used Weekly for 6-12 months
Reviewed on 29/06/2020
Review Source: Capterra

Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless.

Pros

the chats and phone options are very well organized and the transfer arrangement vs the department's visuality is greater, you can access to a daily goal on metrics like CSAT or AHT, very useful for a complete customer service covering the areas like chat, phone, and email.

Cons

there is very low options for user customization, but there is for system admins. unable to confirm any other features or a local channel for team members.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie S.
Industry: Consumer Electronics
Company size: 1,001-5,000 Employees

Poor strategic vision from leadership, broken and unstable product.

Used Daily for 1+ year
Reviewed on 26/05/2018
Review Source: Capterra

None unfortunately.

Pros

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Aireona W.
Industry: Human Resources
Company size: 501-1,000 Employees

Wonderful

Used Daily for 1+ year
Reviewed on 17/09/2019
Review Source: Capterra

It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Pros

You can merge, transfer and mute calls. We could not do that on the last software.

Cons

It will lag sometimes when disconnecting the call.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 103 user ratings
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UJET Pricing

UJET Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact us for pricing details: https://www.ujet.co/contact-sales

Please contact us for pricing details: https://www.ujet.co/contact-sales

Value for Money
4.8/5
Based on 103 user ratings
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UJET Features

UJET Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 103 user ratings
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Categories

Additional information for UJET

Additional information for UJET

Key features of UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Benefits

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • UJET FAQs

    UJET FAQs

    Below are some frequently asked questions for UJET.

    Q. What type of pricing plans does UJET offer?

    UJET offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    Q. What are the main features of UJET?

    UJET offers the following features:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    Q. Who are the typical users of UJET?

    UJET has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UJET support?

    UJET supports the following languages:

    English

    Q. What type of pricing plans does UJET offer?

    UJET has the following pricing plans:

    Subscription

    Q. Does UJET support mobile devices?

    We do not have any information about what devices UJET supports

    Q. What other apps does UJET integrate with?

    UJET integrates with the following applications:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    Q. What level of support does UJET offer?

    UJET offers the following support options:

    Phone Support, FAQs