DealerCenter

DealerCenter

Dealer management software for independent auto dealerships

4.9/5 (1230 reviews)

DealerCenter Overview

What is DealerCenter?

DealerCenter is a cloud-based, centralized dealer management system designed to support the day-to-day operations of independent automobile dealerships - including both new and used car lots. Supported by mobile integration with native DealerCenter and DealerCenter mobile apps for iOS and Android platforms, staff can oversee car sales remotely from the forecourt or auction house. Key features include inventory management for recording and reviewing vehicle stocks, running reports and managing costs while querying car histories via AutoCheck, NMVTIS and Carfax integrations. The AutoStructure feature supports desking actions with automated loan calculations and deal structuring, leveraging dual-channel lender management tools and contract / documents management to centralize sales paperwork. Accounting support is provided through direct QuickBooks integration that eliminates duplicate data entries and offers RFC management for Buy-Here-Pay-Here (BHPH), alongside scheduled reporting options. Coupled credit bureau services give access to consumer credit checks while promising compliance around every transaction, with fraud protection and authentication measures built in. Additional DealerCenter features span website promotion and marketing functions, inviting the customization of professionally-styled dealer websites from templates and the online posting of adverts listing inventory vehicles to third-party channels such as AutoTrader, eBay Motors, TRUECar and Craigslist.

DealerCenter Overview

Pricing

Starting from
US$60.00/month

Pricing options

Free Trial
Subscription
Value for money

Monthly priced subscription packages include:

Dealer Management System (DMS):
FAST DMS = $60.00
CRM = $65.00
Buy Here Pay Here = $ 50.00
Quickbooks = $40.00
(RouteOne and Dealertrack included with DMS)

Online Marketing:
Dealer Website = $75.00
Online Ad Post = $25.00

Booking Services:
NADA = $40.00
Kelley Blue Book (KBB) = $40.00
Black Book (BB) = $40.00

Pay-Per-Use products are also available, see website for full pricing details.


DealerCenter Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

DealerCenter screenshot: The DealerCenter home screen displays quick links and system summary widgets for an instant operational overview
DealerCenter screenshot: The DealerCenter home screen displays quick links and system summary widgets for an instant operational overview DealerCenter screenshot: The DealerCenter mobile app for iOS and Android incorporates inventory management and CRM integration, auction tool and the remote updates of deal results DealerCenter screenshot: Centralized inventory management features provide insight into every vehicle currently within the dealership's lot, with syncing between the DealerCenter mobile app DealerCenter screenshot: Digital marketing features include online ad posting for listing inventory to almost any third-party website, with optional Craigslist automation also available DealerCenter screenshot: The DealerCenter native mobile app on iOS provides an overview of all scheduled appointments DealerCenter screenshot: An all-in-one solution for creating professionally styled, responsive dealer websites from customizable templates is also available DealerCenter screenshot: Example Carfax vehicle history report as seen on the DealerCenter Mobile app for Android

DealerCenter Reviews

DealerCenter Reviews

Overall rating
4.9
/
5 1230 reviews
Excellent
1120

Very good
83

Average
17

Poor
2

Terrible
8

Value for Money
4.8
Features
4.8
Ease of Use
4.8
Customer Support
4.9
98% recommended this app
Gary S.

Few Things Needed to be Great

Excellent ... simple to say they are without compare, the best I’ve dealt with.


Eli W.

DealerCenter Review

DealerCenter is an excellent choice for any Dealership. The customer support is phenomenal. The CRM is great, the website manager is great. The marketing tools are great. Overall this is an excellent product. I use it every day and it makes my life a lot easier.


Gary S.

CRM review/suggestions

Should create a stage or bucket system for prospects...
Buckets could consist of stages that a prospect may be in, and would be easier to manage from a perspective of buckets/stages - should have a graphic representing that particular stage or bucket and once clicked into, the data appears..

Also, should have preview/quick view available on hovering over a prospect without having to click into their file... time consuming to have to do that for each prospect

Would be ideal to have the ability to attach 3 persons to a prospect, primary and then a couple of secondary persons that would be like a BCC email... easier to manage prospects assigned to a salesperson if I myself and my assistant could be "attached" to the prospect and remain in our planner, so to speak... sometimes when assigning to a salesperson, out of sight becomes out of mind... and the less digging one has to do to find the prospects that are of interest, the better.

My advice, act as a potential client and preview some of the other CRM's on the market.... get someone from the car business on your development team or at least on your "board of directors" ... the insight into the business will be valuable. Also.... the smartest CRM on the market today, is Drive Centric.... would be great if ya'll could investigate their platform and glean some ideas... their more expensive, of course... but they are smarter, a lot like your company is.

CRM needs too makes sales and follow up EASY EASY as possible :)


Jo ann C.

Makes Running our Dealership Possible!

We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.


Donnie B.

The rep Rocks!

My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App


Gary S.
Industry: Automotive
Company size: 13-50 Employees

Few Things Needed to be Great

Used Daily for 2+ years
Reviewed on 24/09/2019
Review Source: Capterra

Excellent ... simple to say they are without compare, the best I’ve dealt with.

Pros

Intelligent and Easy to use.
Team always seeking to improve product and release updates regularly.
Price Point is affordable.
Integration between DMS, CRM, and Website/Inventory Solution is very nice.

Cons

Please consider adding the following options :
Internal messaging ... to include a messaging dashboard available to managers to be able to view all conversations. Ideally a user would be able to send an message/text in a customer record or deal record... the deal/customer would be associated with the private message and once clicked on, would take you into the record from which the message was created. By attaching the record to the message, one could type a message without having to explain which customer or deal they’re referring to. The message alert/push notification would be slightly different in nature from existing push notifications and there would be a special icon exclusively reserved for the messaging app on desktop version.

Secondly, would be awesome if y’all would create a preview window pop up when hovering over a customer record, that preview would bring up the dispositions record along with the associated notes, so that one could get an overview of the customer file without having to click into it, opening another browser window and the time it takes to do so... it’s cumbersome right now... something like I’m describing, to make it easier would be great.

Thank you to all the brains that bring these things into being!!

Y’all are always doing good work :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eli W.
Industry: Automotive
Company size: 13-50 Employees

DealerCenter Review

Used Daily for 1+ year
Reviewed on 25/07/2019
Review Source: Capterra

DealerCenter is an excellent choice for any Dealership. The customer support is phenomenal. The CRM is great, the website manager is great. The marketing tools are great. Overall this is an excellent product. I use it every day and it makes my life a lot easier.

Pros

DealerCenter has everything in one place. DMS, CRM, Website Manager, Marketing Tools, Financing, etc.. Everything you need to manage a Dealership.

Cons

How the new tabs open could be improved. I like to keep open a couple DealerCenter pages during the day. One for Customers and one for Inventory. Only some of the pages open in a new tab, and you're unable to middle click to open up the pages you want opened in a new tab. Also, when adding pictures to vehicles on the vehicles "online marketing" tab, they should make the box that you rearrange pictures in expandable. If the pictures upload backwards for some reason it is a huge pain in the but getting those pictures to the top by slowly scrolling every one to the top.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gary S.
Industry: Automotive
Company size: 13-50 Employees

CRM review/suggestions

Used Daily for 2+ years
Reviewed on 19/12/2018
Review Source: Capterra

Should create a stage or bucket system for prospects...
Buckets could consist of stages that a prospect may be in, and would be easier to manage from a perspective of buckets/stages - should have a graphic representing that particular stage or bucket and once clicked into, the data appears..

Also, should have preview/quick view available on hovering over a prospect without having to click into their file... time consuming to have to do that for each prospect

Would be ideal to have the ability to attach 3 persons to a prospect, primary and then a couple of secondary persons that would be like a BCC email... easier to manage prospects assigned to a salesperson if I myself and my assistant could be "attached" to the prospect and remain in our planner, so to speak... sometimes when assigning to a salesperson, out of sight becomes out of mind... and the less digging one has to do to find the prospects that are of interest, the better.

My advice, act as a potential client and preview some of the other CRM's on the market.... get someone from the car business on your development team or at least on your "board of directors" ... the insight into the business will be valuable. Also.... the smartest CRM on the market today, is Drive Centric.... would be great if ya'll could investigate their platform and glean some ideas... their more expensive, of course... but they are smarter, a lot like your company is.

CRM needs too makes sales and follow up EASY EASY as possible :)

Pros

> unlimited text
> workflow
> mobile app
> inventory
> call tracking
> desking tool ( newly designed )

Cons

> not designed by "car people", that shows up ...
> very report driven, not enough graphics/charts/visuals
> cannot delete anything from the system, gets very congested
> cannot print from mobile app

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jo ann C.
Industry: Automotive
Company size: 2-10 Employees

Makes Running our Dealership Possible!

Used Daily for 2+ years
Reviewed on 08/10/2019
Review Source: Capterra

We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

Pros

It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

Cons

Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Donnie B.
Industry: Automotive
Company size: 2-10 Employees

The rep Rocks!

Used Daily for 1+ year
Reviewed on 23/07/2019
Review Source: Capterra

My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App

Pros

The convenience of everything being in one place

Cons

Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.7/10
Based on 1,230 user ratings
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DealerCenter Pricing

DealerCenter Pricing

Starting from
US$60.00/month
Free Trial
Subscription
Value for money

Monthly priced subscription packages include:

Dealer Management System (DMS):
FAST DMS = $60.00
CRM = $65.00
Buy Here Pay Here = $ 50.00
Quickbooks = $40.00
(RouteOne and Dealertrack included with DMS)

Online Marketing:
Dealer Website = $75.00
Online Ad Post = $25.00

Booking Services:
NADA = $40.00
Kelley Blue Book (KBB) = $40.00
Black Book (BB) = $40.00

Pay-Per-Use products are also available, see website for full pricing details.

Monthly priced subscription packages include:

Dealer Management System (DMS):
FAST DMS = $60.00
CRM = $65.00
Buy Here Pay Here = $ 50.00
Quickbooks = $40.00
(RouteOne and Dealertrack included with DMS)

Online Marketing:
Dealer Website = $75.00
Online Ad Post = $25.00

Booking Services:
NADA = $40.00
Kelley Blue Book (KBB) = $40.00
Black Book (BB) = $40.00

Pay-Per-Use products are also available, see website for full pricing details.

Value for Money
4.8/5
Based on 1,230 user ratings
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DealerCenter Features

DealerCenter Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4.8/5
Based on 1,230 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for DealerCenter

Additional information for DealerCenter

Key features of DealerCenter

  • Accounting
  • Accounting integration
  • Advertising management
  • Appointment management
  • Auction management
  • Barcode scanning
  • Buy-here-pay-here
  • CRM integration
  • Credit bureau services
  • Credit reporting
  • Customer letters
  • Customizable templates
  • Document management
  • F&I management
  • Financing management
  • Form printing
  • Lead management
  • Lending service integration
  • Loan management
  • Mobile integration
  • Online ad posting
  • Online auction management
  • Online inventory
  • QuickBooks integration
  • RFC management
  • Remote access
  • Retail inventory management
  • Sales management
  • Sales performance tracking
  • Sales reporting
  • Search functionality
  • Special finance management
  • Third party integration
  • Website integration

Benefits

  • DealerCenter is a cloud and mobile-based dealer management system giving car lots and salesrooms access to centralized inventory and cost management, plus inventory and vehicle history reporting.
  • Desking capabilities support automated loan calculations, leveraging AutoStructure technology and iMAXX features to structure deals and maximize sales margins.
  • Lender management centralizes loan outlets with RouteOne and DealerTrack integration offering dual-channel applications, while contracts and document management digitizes sales paperwork.
  • Accounting features via QuickBooks integration are joined by website and marketing tools including dealer website design from custom templates and online ad posting to leading third-party sites.
  • The DealerCenter and DealerCenter Mobile apps for iOS and Android platforms respectively, enable remote access with a fast auction tool, VIN scanning for inventory management, CRM integration and mobile deal management.
  • DealerCenter FAQs

    DealerCenter FAQs

    Below are some frequently asked questions for DealerCenter.

    Q. What type of pricing plans does DealerCenter offer?

    DealerCenter offers the following pricing plans:

    Starting from: US$60.00/month

    Pricing model: Subscription

    Free Trial: Available

    Monthly priced subscription packages include: Dealer Management System (DMS): FAST DMS = $60.00 CRM = $65.00 Buy Here Pay Here = $ 50.00 Quickbooks = $40.00 (RouteOne and Dealertrack included with DMS) Online Marketing: Dealer Website = $75.00 Online Ad Post = $25.00 Booking Services: NADA = $40.00 Kelley Blue Book (KBB) = $40.00 Black Book (BB) = $40.00 Pay-Per-Use products are also available, see website for full pricing details.

    Q. What are the main features of DealerCenter?

    DealerCenter offers the following features:

    • Accounting
    • Accounting integration
    • Advertising management
    • Appointment management
    • Auction management
    • Barcode scanning
    • Buy-here-pay-here
    • CRM integration
    • Credit bureau services
    • Credit reporting
    • Customer letters
    • Customizable templates
    • Document management
    • F&I management
    • Financing management
    • Form printing
    • Lead management
    • Lending service integration
    • Loan management
    • Mobile integration
    • Online ad posting
    • Online auction management
    • Online inventory
    • QuickBooks integration
    • RFC management
    • Remote access
    • Retail inventory management
    • Sales management
    • Sales performance tracking
    • Sales reporting
    • Search functionality
    • Special finance management
    • Third party integration
    • Website integration

    Q. Who are the typical users of DealerCenter?

    DealerCenter has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does DealerCenter support?

    DealerCenter supports the following languages:

    English

    Q. What type of pricing plans does DealerCenter offer?

    DealerCenter has the following pricing plans:

    Subscription

    Q. Does DealerCenter support mobile devices?

    DealerCenter supports the following devices:

    Android, iPhone

    Q. What other apps does DealerCenter integrate with?

    DealerCenter integrates with the following applications:

    BirdEye, QuickBooks

    Q. What level of support does DealerCenter offer?

    DealerCenter offers the following support options:

    Online Support, Phone Support