About Critical Mention

Critical Mention is an all-in-one platform for real-time social media monitoring with search, sharing, and analysis tools for PR professionals. Users can search TV, radio, online news, and social media in real-time with Critical Mention's media monitoring service. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive platform.

Pricing starting from:

N/A

  • Free Trial
  • Subscription
View Pricing Plans

Key benefits of Critical Mention

  • Real time media monitoring of more than 2,000 broadcast networks
  • Customizable reporting with templates
  • Ad hoc search for mentions within the last 60 days
  • Video editing with the proprietary WordPlay feature
  • API availability for integrations

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription
    View Pricing Plans

    Images

    Data visualizations
    Extensive search tool
    Mentions dashboard
    Customizable reporting
    Mobile access
    View 6 more
    Critical Mention screenshot: Data visualizations Critical Mention screenshot: Extensive search tool Critical Mention screenshot: Mentions dashboard Critical Mention screenshot: Customizable reporting Critical Mention screenshot: Mobile access

    Features

    Total features of Critical Mention: 22

    • @mentions
    • API
    • Activity Dashboard
    • Ad hoc Analysis
    • Automatic Notifications
    • Built-In Database
    • Contact Database
    • Contact Management
    • Customizable Reporting
    • Customizable Templates
    • Data Visualization
    • Keyword Tracking
    • Monitoring
    • Online Forums
    • Real Time Data
    • Real Time Monitoring
    • Search Functionality
    • Social Network Marketing
    • Social Performance Management
    • Video Editing
    • Video Streaming
    • Visual Analytics

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    Reviews

    Overall rating

    4.6 /5
    (5)
    Value for Money
    4.4/5
    Features
    4.6/5
    Ease of Use
    4.2/5
    Customer Support
    5/5

    Already have Critical Mention?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Verified Reviewer
    Overall rating
    • Industry: Government Administration
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Best software I've used for clips

    Reviewed on 24/10/2019

    Highly recommend – it's much easier than any other similar software I've used.

    Highly recommend – it's much easier than any other similar software I've used.

    Pros

    The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.

    Cons

    We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.

    Stacy J.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Critical Mention Helps Makes Our Press Even More Newsworthy

    Reviewed on 09/07/2019

    Our agency went viral - literally viral around the world - due to our ability to quickly share...

    Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.

    Pros

    Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.

    Cons

    The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.

    Sarah S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Pull all of my media coverage in minutes!

    Reviewed on 05/07/2018

    I am able to show my partners how much value we've gotten out of our trade media.

    I am able to show my partners how much value we've gotten out of our trade media.

    Pros

    This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV.

    Cons

    It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.

    Sarah T.
    Overall rating
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Easy to search

    Reviewed on 30/04/2018

    Pros

    It was very easy to figure out how to use the software and search for related topic for our organization.

    Cons

    I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic.

    Marie P.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Reporting is quick

    Reviewed on 10/04/2018

    Pros

    Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy.

    Cons

    It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves.

    Showing 5 reviews of 5 Read all reviews

    Critical Mention FAQs

    Below are some frequently asked questions for Critical Mention.

    Critical Mention offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Critical Mention for pricing information.

    Critical Mention offers the following features:

    • API
    • Activity Dashboard
    • Ad hoc Analysis
    • Automatic Notifications
    • Clippings Management
    • Customizable Reporting
    • Customizable Templates
    • Data Visualization
    • Monitoring
    • Press Monitoring
    • Real Time Data
    • Real Time Monitoring
    • Response Management
    • Review Monitoring
    • Search Functionality
    • Social Media Monitoring
    • Social Network Marketing
    • Social Performance Management
    • Video Editing
    • Video Streaming
    • Visual Analytics

    Critical Mention has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Critical Mention supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    We do not have any information about what devices Critical Mention supports

    We do not have any information about what integrations Critical Mention has

    Critical Mention offers the following support options:

    Phone Support, Online Support, Video Tutorials

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