About Paychex Flex
Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.
Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.
Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.
Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
Key benefits of Paychex Flex
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Reviews
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- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-Notch Service
Reviewed on 31/07/2022
Pros
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Cons
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good product, but less expensive options out there
Reviewed on 18/02/2023
Overall it was a good experience and I used it when I was a new business owner. Since then I've...
Overall it was a good experience and I used it when I was a new business owner. Since then I've found other solutions to be much cheaper and still offer the same benefits as paychex. If you like having someone help you and plenty of support, paychex is a great place. However, if you are on a tight budget and need something that will be just as good to get the job done, I suggest something less expensive.
Pros
The setup was super easy and simple. My rep was informative and helpful as well. The software works great and makes payroll easy once you learn how to properly use it.
Cons
The software takes a little longer to learn to use than others I've used. The price was a big factor because I am a small business.
Alternatives Considered
ADP Workforce NowReasons for Switching to Paychex Flex
Pricing was better with paychex, at least for the introductory.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Paychex
Reviewed on 02/09/2023
No bad experience at all with this, great company.
No bad experience at all with this, great company.
Pros
I love paychex flex and the payroll services is excellent and highly recommended, I love it a lot an will continue to use and support these services.
Cons
I loved the whole services and running payroll with this company. My favorite so far and I will continue to use.
- Industry: Program Development
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I will never recommend Paychex Flex to friends
Reviewed on 28/08/2023
Bad experience
Bad experience
Pros
Paychex flex need to work on the customer service area
Cons
Hard to get customer service. No one answering, if you get someone, don't expect to get solutions
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Paychex Flex is the best
Reviewed on 05/06/2023
Overall Paychex is a great software to have for recording time and the direct deposit feature, user...
Overall Paychex is a great software to have for recording time and the direct deposit feature, user friendly and easy to navigate.
Pros
My favorite thing about Paychex is the user-friendly home screen. It is easy to navigate both in-app and on the web browser. Finding and recording your time in and out is easy and finding paychecks and any HR-related information.
Cons
It has its moments where it doesn't function properly or the time in and out doesn't record or work. The site has been down at times and the 2 step verification process is finicky at times.
Paychex Flex FAQs
Below are some frequently asked questions for Paychex Flex.Q. What type of pricing plans does Paychex Flex offer?
Paychex Flex offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Paychex for detailed pricing.
Q. Who are the typical users of Paychex Flex?
Paychex Flex has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Paychex Flex support?
Paychex Flex supports the following languages:
English
Q. Does Paychex Flex support mobile devices?
Paychex Flex supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Paychex Flex integrate with?
Paychex Flex integrates with the following applications:
Altametrics, BambooHR, Clover, Hubworks Suite, Quickbooks Online, Sage Intacct, Xero
Q. What level of support does Paychex Flex offer?
Paychex Flex offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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