About Paychex Flex

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.


Key benefits of Paychex Flex

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.

  • Images

    Paychex Flex Software - Applicant Tracking
    Paychex Flex Software - Retirement Data
    Paychex Flex Software - Simple Payroll Processing
    Paychex Flex Software - Employee Snapshot
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    Paychex Flex video
    Paychex Flex Software - Applicant Tracking
    Paychex Flex Software - Retirement Data
    Paychex Flex Software - Simple Payroll Processing
    Paychex Flex Software - Employee Snapshot

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    Reviews

    Overall rating

    4.2 /5
    (1,577)
    Value for Money
    4.0/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support
    3.9/5

    Already have Paychex Flex?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,577
    Victoria
    Victoria
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great payroll and hr employer/employee program

    Reviewed on 24/03/2023

    Overall I've had no problems with paycheckflex really other than the direct deposit not transferring...

    Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

    Pros

    On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.

    Cons

    Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

    Sara
    Sara
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Paychex Flex is a simple and straightforward system

    Reviewed on 13/03/2023

    Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of...

    Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.

    Pros

    I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.

    Cons

    The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.

    Lais
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A Place where you find it all

    Reviewed on 16/05/2024

    Paychex Flex is extremely user friendly. As soon as I login I am presented with a dashboard that...

    Paychex Flex is extremely user friendly. As soon as I login I am presented with a dashboard that displays my pay stubs, W-2s, 401K, the health benefits that I elected. It's great not to have to access the HR team to request such data. It gives me independence and makes my life so much easier.

    Pros

    The fact that I can easily access my pay stubs, W-2s, and all other financial records on a dashboard that contains it all.

    Cons

    Sometimes Paychex Flex account managers make mistakes. But that is more related to human error than a software issue.

    Eva
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

    Reviewed on 19/10/2016

    We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll...

    We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products.

    Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so.

    Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared.

    FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is.

    So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

    Pros

    Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

    Cons

    Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.

    Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

    Gloria
    Overall rating
    • Industry: Medical Practice
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    User Friendly!

    Reviewed on 19/03/2024

    Pros

    Easy access to W2
    User friendly
    Clocking in and out for shifts or lunches made easy
    Having quick access to pay stubs
    Being able to access information through their app is so great

    Cons

    I have no complaints in regards to paychex at all!

    Showing 5 reviews of 1,577 Read all reviews

    Paychex Flex FAQs

    Below are some frequently asked questions for Paychex Flex.

    Paychex Flex offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Paychex for detailed pricing.

    Paychex Flex has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

    Paychex Flex supports the following languages:

    English

    Paychex Flex supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Paychex Flex integrates with the following applications:

    Altametrics, BambooHR, Clover, Hubworks Suite, QuickBooks Online, Sage Intacct, Xero

    Paychex Flex offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Paychex Flex.