INSIDE

Cloud-based visual AI-powered customer engagement solutions.

About INSIDE

INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.

For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.

INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to INSIDE

Key benefits of INSIDE

  • Uniquely designed console for employees with visual engagement tools rather than a typical text heavy chat dashboard. Customers are displayed as avatars and information is displayed in a 3D live view format to engage users.

  • Track customer behavior and, with just one click, monitor data including what the customer is looking at, what’s in their cart, and their previous chat history to identify conversion opportunities and connect at the most effective time.

  • Integrate with Facebook to chat with customers using the messenger service which allows customers to reach out and connect with agents.

  • Cross sell and upsell products using targeted pop-ups, banners, and timely personalized messages across chat, SMS, Facebook Messenger, video and email.

  • All chats are archived within the INSIDE database in order to provide downloadable, searchable, and auditable chat histories for each customer or potential lead.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 3 others, United Kingdom, Japan, United States

    Supported Languages

    Arabic, Chinese, English, French, German and 7 others, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to INSIDE

    Images

    INSIDE Software - INSIDE provides a chat platform for eCommerce businesses to interact with customers and potential leads, with personalized content and response templates
    INSIDE Software - Visitor journeys are displayed in an easy-to-digest and visual format, in order to replicate a physical shop floor
    INSIDE Software - The INSIDE Visual Engagement Platform aims to make it easier for agents to digest information
    INSIDE Software - Chats can be initiated by automated and targeted messages or by requests sent from clients
    INSIDE Software - INSIDE visual platforms aim to make it easier for agents to see visitor data such as which browser they're using, how much time they've spent on the website, what's in their cart, and more
    INSIDE Software - INSIDE can be integrated with Facebook Messenger to reach clients across more platforms
    INSIDE Software - View statistics on agent performance including active chats, new tickets, wait times, and more
    INSIDE Software - Each agent has a summary page displaying their performance stats
    INSIDE Software - Chats can be accessed from any device using the native mobile apps
    View 10 more
    INSIDE video
    INSIDE Software - INSIDE provides a chat platform for eCommerce businesses to interact with customers and potential leads, with personalized content and response templates INSIDE Software - Visitor journeys are displayed in an easy-to-digest and visual format, in order to replicate a physical shop floor INSIDE Software - The INSIDE Visual Engagement Platform aims to make it easier for agents to digest information INSIDE Software - Chats can be initiated by automated and targeted messages or by requests sent from clients INSIDE Software - INSIDE visual platforms aim to make it easier for agents to see visitor data such as which browser they're using, how much time they've spent on the website, what's in their cart, and more INSIDE Software - INSIDE can be integrated with Facebook Messenger to reach clients across more platforms INSIDE Software - View statistics on agent performance including active chats, new tickets, wait times, and more INSIDE Software - Each agent has a summary page displaying their performance stats INSIDE Software - Chats can be accessed from any device using the native mobile apps

    Features

    Total features of INSIDE: 143

    • 360 Degree Feedback
    • AB Testing
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Archiving & Retention
    • Attribution Modeling
    • Audience Analytics
    • Audience Engagement
    • Audit Management
    • Auto-Responders
    • Avatars
    • Behavior Tracking
    • Behavioral Analytics
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Planning
    • Campaign Segmentation
    • Canned Responses
    • Chat Transcript
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Complaint Monitoring
    • Contact Database
    • Contact Management
    • Content Management
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Profiles
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Templates
    • Data Import/Export
    • Data Recovery
    • Data Visualization
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Monitoring
    • Email Templates
    • Employee Management
    • Engagement Tracking
    • Event Scheduling
    • Event Triggered Actions
    • Feedback Management
    • File Management
    • File Sharing
    • File Transfer
    • Full Text Search
    • Gamification
    • Geotargeting
    • Inbox Management
    • Intent Recognition
    • Interaction Tracking
    • Interactive Content
    • Knowledge Base Management
    • Lead Capture
    • Lead Nurturing
    • Live Chat
    • Live Streaming Production
    • Meeting Management
    • Mobile Access
    • Moderation
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Multimedia Support
    • Multiple Camera Feeds
    • Multiple User Accounts
    • Multistreaming
    • Natural Language Processing
    • Offline Form
    • Performance Management
    • Performance Metrics
    • Performance Monitoring
    • Personalization
    • Proactive Chat
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Broadcasting
    • Real-time Consumer-facing Chat
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Routing
    • Rules-Based Workflow
    • SMS Messaging
    • Scheduling
    • Screen Sharing
    • Search/Filter
    • Self Service Portal
    • Sentiment Analysis
    • Session Recording
    • Shared Inboxes
    • Signature Management
    • Single Sign On
    • Social Media Integration
    • Social Media Streaming
    • Spam Blocker
    • Subscription Management
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Two-Way Audio & Video
    • Video Call Recording
    • Video Conferencing
    • Video Streaming
    • Video Support
    • Virtual Assistant
    • Visual Analytics
    • Website Visitor Tracking
    • Whitelisting/Blacklisting
    • Workflow Management

    Alternatives

    User.com

    4.7
    #1 Alternative to INSIDE
    User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

    Zendesk

    4.4
    #2 Alternative to INSIDE
    Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

    DeskPRO

    4.6
    #3 Alternative to INSIDE
    Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

    LiveAgent

    4.7
    #4 Alternative to INSIDE
    LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

    Reviews

    Overall rating

    4.6 /5
    (41)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have INSIDE?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 41
    Cherry paula C.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Unique among other platforms

    Reviewed on 14/10/2020

    I love how this platform was put up together. The way it was designed was meticulously thought of....

    I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.

    Pros

    I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.

    Cons

    Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.

    Alternatives Considered

    Freshdesk

    Reasons for Choosing INSIDE

    Some of the features were not available in zendesk

    Switched From

    Zendesk
    Brooke C.
    Overall rating
    • Industry: Utilities
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great visual & user friendly system

    Reviewed on 14/10/2020

    Has been great to work with. We have had alot of wins customising and integrating system and they...

    Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.

    Pros

    The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.

    Cons

    Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.

    Credit card masking feature is creating a few issues internally.

    Aquinda W.
    Overall rating
    • Industry: Consumer Services
    • Company size: 501-1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Glitches

    Reviewed on 14/10/2020

    Pros

    Disposition options are easier to access

    Cons

    Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time

    Steve H.
    Overall rating
    • Industry: Retail
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Inside makes it easy for agents and executives to engage

    Reviewed on 14/10/2020

    From our perspective we are using a very simple level of Inside but are increasingly becoming aware...

    From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience

    Pros

    The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents

    Cons

    Nothing comes to mind. Inside offers so much more capability than we are currently using

    Lazarus B.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Unique & Engaging

    Reviewed on 14/10/2020

    Overall it has been great! There has been a trial and error process to determine what browser works...

    Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.

    Pros

    While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.

    Cons

    Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.

    Showing 5 reviews of 41 Read all reviews

    INSIDE FAQs

    Below are some frequently asked questions for INSIDE.

    INSIDE offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    INSIDE has the following typical customers:

    51-200, 201-500, 501-1,000, 1,001+

    INSIDE supports the following languages:

    Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai

    INSIDE supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    INSIDE integrates with the following applications:

    Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk

    INSIDE offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for INSIDE.