Fieldwork

Cloud-based pest control software with native mobile apps

4.8 /5 (19 reviews) Write a Review!

Fieldwork Overview

What is Fieldwork?

Fieldwork is a service and operations management solution designed specifically for pest control businesses. Deployed within the cloud and supported by free native mobile apps for iOS and Android, Fieldwork enables controllers, managers and pest control technicians to work remotely and still function offline. Syncing data back into the system once web connectivity is restored, users can schedule and view appointments with the ability to look at technicians' daily, weekly or monthly job agendas side-by-side. A centralized calendar allows new, one-time, or recurring appointments to be created with a single click, while a work pool feature makes unassigned jobs available for selection and Google Maps integration plots appointment locations geographically.

Fieldwork also incorporates a CRM for adding customer information such as contacts, service histories and billing details. Custom fields allow complex data requirements to be defined and captured, while customers spanning multiple locations can be accommodated for. Key core features also go on to include billing and invoicing with online payment processing, chemical tracking and trend reporting options backed by barcode scanning for traps or stations.

Fieldwork Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)


Fieldwork Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

An integrated CRM allows for the management of customer data such as contact information, billing details, service histories and more
Trend analysis reporting options within the portal visualize tracked activity trends to provide insights on a number of data areas
Companion apps for Android and iOS platforms assist technicians and operators working remotely with appointment scheduling, signature capture and more
Raise invoices, send billing reminders and enable clients to pay for services thanks to online payment processing support
The native Fieldwork Mobile app for iOS and Android includes the abilty to capture signatures digitally
The dashboard-based portal offers at-a-glance data visualizations, displayed via customizable widgets
Fieldwork video Fieldwork video Fieldwork screenshot: An integrated CRM allows for the management of customer data such as contact information, billing details, service histories and more Fieldwork screenshot: Trend analysis reporting options within the portal visualize tracked activity trends to provide insights on a number of data areas Fieldwork screenshot: Companion apps for Android and iOS platforms assist technicians and operators working remotely with appointment scheduling, signature capture and more Fieldwork screenshot: Raise invoices, send billing reminders and enable clients to pay for services thanks to online payment processing support Fieldwork screenshot: The native Fieldwork Mobile app for iOS and Android includes the abilty to capture signatures digitally Fieldwork screenshot: The dashboard-based portal offers at-a-glance data visualizations, displayed via customizable widgets

Fieldwork Reviews

Fieldwork Reviews

Overall rating
4.8
/
5
Excellent
16

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.7
Ease of Use
4.8
Customer Support
5
100% recommended this app
Sylvette F.

Easy to use software!


Renee P.

Helped systematize our company

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!


Jon G.

great product, great customer service

amazing service and product


Lori B.

Best customer service and ease of use

Scheduling and interfacing with mobile phones. Fixing this issue would be amazing


Jeremiah L.

Amazing Company and Software


Sylvette F.

Easy to use software!

Used Daily for 2+ years
Reviewed on 13/07/2018
Review Source: Capterra

Pros

Software shouldn't be difficult, FeildWork has done an amazing job of keeping it simple and genuine!

Cons

Haven't found any yet after 2 years of use. Customer support has done an impressive job with response time and the in-app chat feature was a great add-on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Renee P.
Industry: Consumer Services
Company size: 2-10 Employees

Helped systematize our company

Used Daily for 1+ year
Reviewed on 30/05/2019
Review Source: Capterra

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!

Pros

Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

Cons

With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jon G.
Industry: Facilities Services
Company size: 11-50 Employees

great product, great customer service

Used Daily for 1+ year
Reviewed on 30/10/2020
Review Source: Capterra

amazing service and product

Pros

it is a lot easier to use than our older one, more organized as well.

Cons

sometimes the system can be a little on the slow side

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lori B.
Industry: Consumer Goods
Company size: 2-10 Employees

Best customer service and ease of use

Used Daily for 6-12 months
Reviewed on 06/08/2019
Review Source: Capterra

Scheduling and interfacing with mobile phones. Fixing this issue would be amazing

Pros

I love that this software is like using Google Maps and that everything is easily updated and changeable.

Cons

not knowing where to find easy answers to what seem to be common questions. If there are sub categories under the help menu, it would be good to be able to see them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jeremiah L.
Industry: Chemicals
Company size: Self Employed

Amazing Company and Software

Used Monthly for 1+ year
Reviewed on 28/10/2020
Review Source: Capterra

Pros

Its very easy to use and set up runs smooth and the customer support is excellent always someone there to help you when needed.

Cons

I have no cons its been wonderful and pleasure using this software and the people are very helpful

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.6/10
Based on 19 user ratings
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Fieldwork Pricing

Fieldwork Pricing

Starting from
US$39.00/month
Free Trial
Free
Subscription
Value for money

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Value for Money
4.9/5
Based on 19 user ratings
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Fieldwork Features

Fieldwork Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4.7/5
Based on 19 user ratings
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Categories

Additional information for Fieldwork

Additional information for Fieldwork

Key features of Fieldwork

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Benefits

• Fieldwork is an online service management system supported by native apps for deployment within pest control businesses that wish to grow a customer base while adopting a paperless approach to operations.

• Schedule one-time or recurring appointments within the centralized Fieldwork calendar and view locations plotted on Google Maps, issuing automated appointment reminders and pre- printed tickets where required.

• Barcode scanning enables trap data to be captured without the need for proprietary handheld devices, tracking performance and evidence to run detailed trend analysis, visualized within portal reports.

• Fieldwork mobile apps for iOS and Android platforms allow for appointment viewing and scheduling, customer registration, work order creation, service history viewing, digital signature capture and more.

• The companion smartphone apps allow technicians to work remotely, supported by an offline mode that syncs data back into the system when online connectivity is restored.

Fieldwork FAQs

Fieldwork FAQs

Below are some frequently asked questions for Fieldwork.

Q. What type of pricing plans does Fieldwork offer?

Fieldwork offers the following pricing plans:

Starting from: US$39.00/month

Pricing model: Free, Subscription

Free Trial: Available

Pricing is based per technician with popular packages as follows: Solo = $39/1st Tech Startup = $59/1st Tech Business = $79/1st Tech Pro = $99 /1st Tech Additional Technicians: Solo = $19 Startup = $29 Business = $39 Pro = $49 (Office users and admin users are free, 14-day tree trial available)

Q. What are the main features of Fieldwork?

Fieldwork offers the following features:

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Q. Who are the typical users of Fieldwork?

Fieldwork has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Fieldwork support?

Fieldwork supports the following languages:

English

Q. What type of pricing plans does Fieldwork offer?

Fieldwork has the following pricing plans:

Free, Subscription

Q. Does Fieldwork support mobile devices?

Fieldwork supports the following devices:

Android, iPhone, iPad

Q. What other apps does Fieldwork integrate with?

Fieldwork integrates with the following applications:

Google Maps, PayPal, QuickBooks Online, Stripe

Q. What level of support does Fieldwork offer?

Fieldwork offers the following support options:

Phone Support, Online Support