Zenbooker
About Zenbooker
Zenbooker is an online appointment booking and scheduling tool for home service businesses with availability tracking, payment processing, and website booking integration. By providing the tools to create an online booking platform, manage availability, assign tasks to employees, and process credit card payments, Zenbooker facilitates client self-service for booking home services.
To help businesses create a customizable booking experience designed for their home service needs, Zenbooker provides tools such as a custom booking website builder and custom widgets that can be embedded onto existing business websites. From the booking website, clients can view availability, see real-time price quotes for their selected services, and select their location from an intelligent predictive search tool. Businesses can set up service zones using a geographic map tool to define area limits for bookings so that customers are unable book services outside of a specific perimeter.
Once bookings are made, administrators can assign jobs to team members based on skills and availability, with the calendar tool showing each team member's upcoming jobs. Employees can access their schedule using their individual staff login and view the location using Google Maps.
The Zenbooker app sends confirmations and reminders to customers via SMS and employees can inform customers of their ETA with an ‘on my way’ text message. Profiles are generated for each customer which include information such as appointment history, job history, and contact information. To facilitate online payment, Zenbooker integrates with Stripe for credit card processing.
Key benefits of Zenbooker
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Reviews
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Glad I found Zenbooker!
Reviewed on 06/04/2021
Pros
Zenbooker is thoughtfully designed with a great-looking UI. It's very easy to setup and use. The developer has been impressively responsive to my feedback and has implemented several features I've requested over the past few months. Pricing is flat-rate and affordable (no paying per user or paying extra for certain features).
Cons
It's load times need to be improved. Sometimes its slow to the point that our end users think it's not working. Hoping for a solution to this soon.
Reasons for Switching to Zenbooker
I tried over 10 different booking platforms, and Zenbooker has the best front-end user experience out of anything I tested. Many other platforms treat online booking as an afterthought, whereas Zenbooker places emphasis on the importance of a clean, thoughtful, and highly customizable booking solution from the very beginning.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've found my new home!
Reviewed on 04/11/2023
Hands down this is the best field management software I have tried. (I've either been with or...
Hands down this is the best field management software I have tried. (I've either been with or tested the following: Workiz, Housecall Pro, ServiceMonster, TheCustomerFactor, Markate, Fieldpulse, and a few others)
Pros
Oh my gosh, there are so many things to list for this question. What I like the most is that you can tell the developers of this software actually plan and strategize new features. Everything is laid out very well. It looks great out of the box and is super user-friendly. When sending an eta text to your customer the app automatically calculates how far you are away from the location. All you have to do is hit send.
Cons
They need a better estimate system. When emailing invoices that have a balance there should automatically be a payment link in the emails that connects to your stripe account so customers can pay right then and there.
Reasons for Choosing Zenbooker
The support team is amazing!! (Shout out to my main man [sensitive content hidden] for being a rockstar!) Plus the software is packed with features and makes online booking a breeze for my customers. Plus, the price points are so affordable and everything just works. It's how it should be.Switched From
Workiz- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buggy, slow software that will cost you money
Reviewed on 19/05/2023
Very disappointing. Should have never invested in Zenbooker as soon as I realized [sensitive...
Very disappointing. Should have never invested in Zenbooker as soon as I realized [sensitive content hidden], the [sensitive content hidden] is the only person in the company.
Pros
Feature richness sold us on this software. Thats where it ends
Cons
The software is very buggy and very slow. A few times releases broke the system. There’s no support. The whole operation is a one person show. It’s costing us money everyday until we find another solution and migrate.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the greatest hidden GEMS! Great Software!
Reviewed on 09/02/2023
100/10 I recommend for every business on the same field
100/10 I recommend for every business on the same field
Pros
So much features on Zenbooker , Easy to use, user friendly, my clients book recurring cleaning in a few minutes in a safe way. their support is fast and very helpful replied to my question within 2 minutes time.I suggest this for every cleaning company small or big , this software will grow your business and build trust within your clients.
Cons
After I tried a lot of booking software like Booknetic, Latepoint, Housecall Pro, Simplybook.itNone of them have this UI / UX None of them have so many options and customisation on your appointments.The recurring system that they have is absolutely perfect it add endless recurring appointments until the customer cancel it or until you as admin stop it. This help my business have continued payments from customers and have their home cleaned more often.I suggest this hidden gem software to any cleaning business owner.
Alternatives Considered
SimplyBook.meReasons for Choosing Zenbooker
Options on Zenbooker are more useful for my business than any other booking softwareReasons for Switching to Zenbooker
They don't have the option in Simplybook.it for clients when they book reccuring appointments they have to pay all appointments at once. one appointment for me it cost 240$ what client want to pay 2400$ for 10 appointments at once? No one- Industry: Renewables & Environment
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Fantastic Concept ut just too slow
Reviewed on 13/11/2022
Overall, I chose this software because it literally did everything I needed it to (apart from...
Overall, I chose this software because it literally did everything I needed it to (apart from accounts integration) fantastic booking syste, great field sales management and even managed payment and reviews. All this is taken away by an incredibly slow server which makes it all a little useless.
Pros
This is the only product I have found for field sales that bring in the front end booking system and enables me to fully automate the entire process from booking a customer on the site to managing the field sales process. The build options are very flexible and links up to the website well. There is some limited tracking analytics and I'm able to finish the booking by going to an external confirmation page on my website which enables me to use google tracking for better conversion tracking.
Cons
The biggest problem with this product is the speed. The site is so slow that I think it is actually causing customers to leave and will likely make all the great things this product offers useless. Also, the mobile access whilst it has great features the combined fact that it is just a webpage and not an app, means that it constantly needs to reload which takes forever because the server is so slow.
Zenbooker FAQs
Below are some frequently asked questions for Zenbooker.Q. What type of pricing plans does Zenbooker offer?
Zenbooker offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
$29.00/month includes: unlimited bookings, unlimited users, credit card integration, booking widget, and SMS reminders.
Q. Who are the typical users of Zenbooker?
Zenbooker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Zenbooker support?
Zenbooker supports the following languages:
English
Q. Does Zenbooker support mobile devices?
Zenbooker supports the following devices:
Q. What other apps does Zenbooker integrate with?
Zenbooker integrates with the following applications:
Google Maps, Stripe
Q. What level of support does Zenbooker offer?
Zenbooker offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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