--- description: If you're in a hunt for the best solution for your business, learn what Keela has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Keela Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Donation Management Software](/directory/167/donation-management/software) > [Keela](/software/112165/keela) # Keela Canonical: https://www.getapp.sg/software/112165/keela Page: 1 / 13\ Next: [Next page](https://www.getapp.sg/software/112165/keela?page=2) > Keela is a fundraising CRM that unifies fundraising and donor communications. Keela’s uniquely powerful solution bridges the gap between fundraising and comms, allowing nonprofits to improve donor relations through targeted, multi-channel approaches. > > Verdict: Rated **4.3/5** by 282 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Keela Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages. Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity. Users can collect donations securely as well as issue receipts and thank you notes to donors automatically. Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 282 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aplos - **Location**: Fresno, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$160.00 - **Pricing model**: Usage Based - **Pricing Details**: Keela offers tiered pricing plans based on the number of contacts managed. Pricing is displayed in US Dollars (USD). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - ACH Payment Processing - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Approval Process Control - Budget Management - Budgeting/Forecasting - CRM - Calendar Management - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Segmentation - Collaboration Tools - Committee Management - Communication Management ## Integrations (11 total) - Aplos - BitPay - Eventbrite - Gmail - Mailchimp - PayPal - QuickBooks Online - Raisely - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Donation Management Software](https://www.getapp.sg/directory/167/donation-management/software) ## Related Categories - [Donation Management Software](https://www.getapp.sg/directory/167/donation-management/software) - [Charity Software](https://www.getapp.sg/directory/775/nonprofit/software) - [Fundraising Software](https://www.getapp.sg/directory/169/fundraising/software) - [Nonprofit CRM Software](https://www.getapp.sg/directory/1517/nonprofit-crm/software) - [Nonprofit Project Management Software](https://www.getapp.sg/directory/2875/project-management-software-for-nonprofits/software) ## Alternatives 1. [DonorPerfect](https://www.getapp.sg/software/91736/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 2. [Givebutter](https://www.getapp.sg/software/114523/givebutter) — 4.8/5 (871 reviews) 3. [Bloomerang](https://www.getapp.sg/software/103573/bloomerang) — 4.7/5 (1287 reviews) 4. [Neon CRM](https://www.getapp.sg/software/90665/neoncrm-by-z2-systems-inc) — 4.3/5 (613 reviews) 5. [Bonterra Network for Good](https://www.getapp.sg/software/2035471/network-for-good) — 4.6/5 (936 reviews) ## Reviews ### "Keela has been highly responsive and quick to evolve to meet the practical needs of its customers." — 5.0/5 > **Leigh** | *11 January 2018* > > **Pros**: I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy. > > **Cons**: The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance. ----- ### "Keela "Thinks" Like We "Think"" — 5.0/5 > **Douglas** | *10 November 2020* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang. Salsa CRM/Engage. The list goes on. Not sure why - but when we found Keela (I'm not kidding), it was like finding "the one." For one thing, they didn't make me make an appointment with some sales rep that would do a 30-minute demo, then ask me if I had questions, even though I had already watched everything in her/his demo in dozens of YouTube reviews. (That's a crazy system, if you stop and think about it.) Keela let me open the account, set everything up, do my first imports, and start using the program all without having to wait on ANYONE in ANY time zone. (It's not that I'm anti-social. I just wanted to experiment with it on my OWN.) They advertised some outlandish increase we should expect in fundraising. I remember thinking, "Now how could they know that?" But I'm serious - from the day we first installed until the first email campaign, it was under 90 days. And our first email/printed mail campaign has just topped (you're going to think the company hired me to say this - but they didn't) $100,000 in income. Our typical email campaigns had been $10,000 or $12,000prior > > **Cons**: I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which fields that he or she thought were important enough to include in a report. What's so hard about giving us a dropdown box with choices -- ALL choices?\! States and Canadian provinces were listed in a dropdown - but I had imported thousands of records with state abbreviations -- and, strangely, it wasn't an option to search for those. (?????) Again, it was like they were trying to make the program so friendly that they prevented us from graduating to more of a "power user" posture. The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously), but some of the clicks and steps between functions are dreadfully filled with twists and turns and dead ends. Too many clicks. They allow the user to manage importing - and they have documented it well - but I can't designate a "key field" that I want to use as the key. They have their own Keela index - but it's hard to assign multiple keys. They DO keep an "external index" and they use it - but sometimes I'm not clear how to mesh the two. > > I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN\! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations. After I submitted the idea into the idea portal and copied the customer support email, they wrote me back a personal email and admitted that they should have caught this earlier. The fast-tracked the fix and -- I'm serious - they rolled out the fix within like... maybe three weeks max. (As fast as we would have wanted them to make a fix, test it, and releast it.) In fact, they've listened every time - and they've begun implementing changes based on sincere user feedback. Last week (I'm not making this up), they arranged a call with the \[SENSITIVE CONTENT HIDDEN\] and the \[SENSITIVE CONTENT HIDDEN\]-- both on a Zoom call with the customer support specialist that they assigned to us. Their main purpose seemed singlefold: To listen. They never became defensive... not once. They basically said, "Make a list of your 'pain points,' and give ALL of them to us." No software vendor had EVER done that for me before (even though I've been equally forthright with ALL of them). The pricing is fair for what we get. Imagine - we sent out 9800 emails. Keela did GREAT. There's so much more I could say. Love it. ----- ### "A reasanably good software, with usability downfalls" — 2.0/5 > **Rafael** | *15 December 2020* | Philanthropy | Recommendation rating: 5.0/10 > > **Pros**: Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed. > > **Cons**: The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past. > > It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software. ----- ### "Hearty Recommendation" — 4.0/5 > **Elsa** | *31 October 2023* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: Customer service is amazing. Constantly updating to make better. Very easy to navigate and use. > > **Cons**: Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us. > > We've loved having Keela since the beginning. It is an integral part of running our company and the software does everything we need it to do. ----- ### "Keela streamlined us" — 5.0/5 > **Sam** | *13 September 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Our intro to Keela was fast and furious, but the customer service team made starting up very easy. The interface is user friendly, and everything is clearly labelled. We now have all of our contacts in Keela, and use the form feature to embed all of our forms onto our website. Keela forms look so much more professional than the Google forms we were using. Looking for info or data on Keela is quick and easy, and it's also simple to edit or change things as needed. It has made our paperwork load lighter, and for that we are grateful\! > > **Cons**: The only con I can think of is that you have to manually integrate duplicate contacts, but other than that it's a great service. > > Overall our experience has been very positive, and I am happy to use Keela for work every day. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.sg/software/112165/keela?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/112165/keela) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data