SuiteCRM

About SuiteCRM
SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size. With the aim of helping businesses to boost conversions, increase sales, streamline business workflows, and improve the customer experience, SuiteCRM provides users with actionable insight into customer behavior, leads, accounts, and more. The open source format of SuiteCRM means that users can scale the application and customize modules and features to meet their business needs.
For sales and marketing teams, SuiteCRM can be used to get a clear overview of leads and opportunities through customizable and categorizable leads lists from which users can access all relevant lead information. The lead management tools within SuiteCRM facilitate the tracking of visitor activity, opened and closed opportunities, and sales funnels, in order to ensure that no opportunities are missed. Actions such as emails, follow-ups, delivery of marketing content, lead assignment, and more can be automated by creating custom business logic workflows which determine if action needs to be taken based on customer action or inaction.
Service teams can benefit from SuiteCRM’s case management, communications, and self service tools, to create an enhanced customer support experience. The cases module can be used to manage customer support requests and queries and users can log all client interactions, view contact history, incorporate template responses, and more. SuiteCRM also facilitates the creation of a knowledge base and client portal for customer self-service, so that employees have more time to spend on other tasks.
Key benefits of SuiteCRM
Images









Not sure about SuiteCRM?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Salesforce Sales Cloud

Zoho CRM

Vtiger CRM

Insightly

Reviews
Already have SuiteCRM?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and Effective
Reviewed on 04/09/2019
We work everyday with the CRM (I can't imagine to work without) all the departments: Sales -...
We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.
Pros
It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.
Cons
Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.
Reasons for Choosing SuiteCRM
SugarCRM started to offer licences based packages and reduce the Community Edition supportSwitched From
SugarCRMReasons for Switching to SuiteCRM
open source solution and no licences- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good option for basic CRM capabilities
Reviewed on 23/05/2024
Pros
SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features.
Cons
It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times.
Alternatives Considered
HubSpot CRMSwitched From
SugarCRMReasons for Switching to SuiteCRM
Cost was the biggest factor and the features that were provided.- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Nice but buggy
Reviewed on 15/06/2023
It is a software that helped us tracking all the customers and deals in the startup period, without...
It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software.
Pros
The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems.
Cons
There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
One of the best Open Source CRM Alternatives
Reviewed on 20/08/2021
Pros
Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives.
Cons
The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement.
Reasons for Switching to SuiteCRM
As a software developer I was attracted to all the customization that open source software allows, the community is helpful and the software is feature-complete as it is. I’ve also been able to customize it for specific industries such as Real Estate, which proves the value of this package, even with its challenges.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
SuiteCRM flexible and dependable CRM
Reviewed on 06/02/2020
We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have...
We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.
Pros
SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.
Cons
There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.
SuiteCRM FAQs
Below are some frequently asked questions for SuiteCRM.Q. What type of pricing plans does SuiteCRM offer?
SuiteCRM offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
SuiteCRM is an open source solution and is free to download.
Q. Who are the typical users of SuiteCRM?
SuiteCRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SuiteCRM support?
SuiteCRM supports the following languages:
Chinese, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish
Q. Does SuiteCRM support mobile devices?
SuiteCRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SuiteCRM integrate with?
SuiteCRM integrates with the following applications:
Google Maps, Joomla, Mailchimp, Microsoft Outlook, Salesforce Sales Cloud, WordPress
Q. What level of support does SuiteCRM offer?
SuiteCRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SuiteCRM.