About Lucky Orange
Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.
Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.
Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
Pricing starting from:
US$18.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Lucky Orange
Key benefits of Lucky Orange
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$18.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Lucky Orange
Images
Features
Total features of Lucky Orange: 115
Alternatives
Mouseflow
Crazy Egg
VWO Testing
VWO Insights
Reviews
Already have Lucky Orange?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Web Analytics Tool
Reviewed on 07/09/2022
Pros
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Cons
They recently launched a new version which I didn't like and I am still using the old one.
Response from Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Industry: Automotive
- Company size: 51–200 Employees
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complexities in Customization + Simplicity in Presentation = Perfection
Reviewed on 16/08/2022
You all were very accommodating in extending our free trial period when I couldn't get our Support...
You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.
Pros
This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!
Cons
The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.
Response from Lucky Orange
Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Best budget heatmapping tool
Reviewed on 14/01/2021
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
Pros
It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.
Cons
Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.
Response from Lucky Orange
Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!
Cheers - Justin from Lucky Orange
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great secret weapon to have
Reviewed on 20/12/2022
Pros
I like how I am alerted when someone visits my website including their location and how I can chat with them real time.
Cons
Currently I have nothing that I do not like.
Response from Lucky Orange
Thank you for the five-star review! Thrilled to hear that Lucky Orange has become a "secret weapon" for your online business. Please don't hesitate to reach out if there's anything else we can help you with! Happy tracking!
Cheers - Bradley from Lucky Orange
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Look no further
Reviewed on 20/07/2022
Overall the experience has been great
Overall the experience has been great
Pros
I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
Cons
For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Alternatives Considered
HotjarSwitched From
Crazy EggResponse from Lucky Orange
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange
Lucky Orange FAQs
Below are some frequently asked questions for Lucky Orange.Q. What type of pricing plans does Lucky Orange offer?
Lucky Orange offers the following pricing plans:
- Starting from: US$18.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
All plans include unlimited team members Free Plan: $0 per month Build: $18 per month Grow: $35 per month Expand: $70 per month Scale: $150 per month Enterprise: contact Lucky Orange 1 year: 20% off
Q. Who are the typical users of Lucky Orange?
Lucky Orange has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lucky Orange support?
Lucky Orange supports the following languages:
English
Q. Does Lucky Orange support mobile devices?
Lucky Orange supports the following devices:
Q. What other apps does Lucky Orange integrate with?
Lucky Orange integrates with the following applications:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
Q. What level of support does Lucky Orange offer?
Lucky Orange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Lucky Orange.
- Web Analytics Tools
- Heatmap Tools
- Live Chat Software
- Website Monitoring Software
- Survey Software
- Customer Experience Software
- Marketing Analytics Software
- Customer Satisfaction Software
- User Experience (UX)
- Qualitative Data Analysis Software
- Customer Journey Mapping Tools
- Website Optimisation Tools
- Customer Loyalty Software
- Customer Service Software
- Product Lifecycle Management Software
- Sales Enablement Software
