--- description: If you're in a hunt for the best solution for your business, learn what IT Glue has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.sg/software/113707/itglue Page: 1 / 15\ Next: [Next page](https://www.getapp.sg/software/113707/itglue?page=2) > IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. > > Verdict: Rated **4.6/5** by 339 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Glue Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients. Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations. The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components. With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows. Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 339 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Backup and Recovery - CRM - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [MSP Software](https://www.getapp.sg/directory/645/managed-service-providers-msp/software) ## Related Categories - [MSP Software](https://www.getapp.sg/directory/645/managed-service-providers-msp/software) - [Password Management Software](https://www.getapp.sg/directory/677/password-manager/software) - [Vendor Management Software](https://www.getapp.sg/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software) - [IT Software](https://www.getapp.sg/directory/771/it-management/software) ## Alternatives 1. 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[SuperOps](https://www.getapp.sg/software/2050597/superops-ai) — 4.6/5 (65 reviews) ## Reviews ### "ITGlue" — 5.0/5 > **Chris** | *22 August 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Integration and automation of our documentation and platforms we use. > > **Cons**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "Excellent, mature documentation system" — 4.0/5 > **Lowell** | *11 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's got most of the features we need, good integrations, and very good role-based security. > > **Cons**: It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). > > It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15 December 2020* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Cons**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "Love IT, Great Product" — 5.0/5 > **Terry** | *28 May 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. > > **Cons**: I can't think of one. > > Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. ----- ### "THE GO-TO documentation platform for MSPs." — 5.0/5 > **Jordan** | *9 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue allows for a large amount of integrations and customization from an asset layout. > > **Cons**: Platform permissions could use an overhaul allowing for granular control without losing global consistency. > > I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M\&A, you will have very different version of the same concepts. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.sg/software/113707/itglue?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/113707/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data