Groove
About Groove
Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle.
Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.
To learn more, visit https://groove.co.
TWO-WAY SALESFORCE INTEGRATION: Keep your Salesforce records current without leaving your inbox or calendar. Quickly update records and log call notes right from the Groove sidebar. View and update opportunities and cases, and create new leads, contacts, and accounts without leaving your email or calendar.
EMAIL & CALENDAR SYNC: Email and Calendar Integration for Salesforce made easy. With Groove's automatic sync, reps save time by eliminating manual data entry, and you never have to wonder if your Salesforce records are up-to-date.
EASY, INTUITIVE, AND FAST: An intuitive interface combined with a email and calendar sidebar means you don’t have to change the way you work — Groove fits into your natural workflow.
AUTOMATED FLOWS: Create multi-step, multi-channel campaigns that can be personalized using any field or attribute in Salesforce. Highly personalized touches can be executed same-day.
REVENUE TEAM COLLABORATION: Teams can use Workspaces to collaborate on account lists in real-time. Share top-performing strategies, campaigns, and content with the team, standardize on best practices, and quickly get new users up-to-speed.
INCREASE SPEED TO LEAD: Automatically import new leads into a flow and reduce speed to lead to seconds, significantly boosting your meeting rates.
ACCURATE SALESFORCE REPORTING: Groove captures 3X the activities of competing platforms. Because Groove is native to Salesforce, there is no data latency and Salesforce reporting is always accurate.
Key benefits of Groove
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- Industry: Music
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shake your Groove thang, yeah yeah
Reviewed on 06/02/2019
I am able to scale my prospecting through gmail, with it logging everything into Salesforce. You...
I am able to scale my prospecting through gmail, with it logging everything into Salesforce. You can set up your prospecting flow with calls, email, LinkedIn interactions, etc. They keep up to date on the latest prospecting methods and give you the ability to automatically log it in Salesforce. ALSO, the calendar feature allows prospects to access my google calendar by clicking the Book a Meeting link in my signature. I love it.
Pros
It streamlines my sales process like I would want software to streamline my sales process. It integrates beautifully with my GMAIL and Salesforce apps.
Cons
Can't really think of anything to hate on. I like it.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Customer Outreach Tool
Reviewed on 12/12/2022
Overall, it was a great tool to get started with in terms of automating sales engagement.
Overall, it was a great tool to get started with in terms of automating sales engagement.
Pros
It was the very first customer outreach tool / sales engagement tool we ever tried, implemented and deployed so at the time there was a lot of learning. What stuck with me is their support team and how easy it is to work with them.
Cons
It was all new to us at the time and as the admin (among many other jobs i do for our company) it was a lot to manage and ate a lot of my time.
Reasons for Switching to Groove
It was new at the time and cost less.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
does the job
Reviewed on 04/02/2020
We use Groove for email tracking and event tracking.
We use Groove for email tracking and event tracking.
Pros
we use Groove for email tracking and mail merges are the main use for us. Being able to send to salesforce is a plus. Solid value for the price point.
Cons
The software doesn't always track emails and events directly to salesforce and often has to be restarted.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feature-rich email sync app
Reviewed on 12/02/2019
This is not necessarily a business problem, but Groove allows users to bypass having to login to...
This is not necessarily a business problem, but Groove allows users to bypass having to login to Salesforce at all, if the user primarily communicates with their Contacts via email and the Contact record is also found in Salesforce.
Pros
It's hard to pick one thing as the best, but by a small margin, our users like the email tracking feature.
Cons
As a nonprofit, it would be helpful if Groove could leverage the additional email address and phone number fields available in the Salesforce NPSP. Groove is limited to just the standard fields.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Groove Review
Reviewed on 30/04/2019
Over almost two years I have worked with groove and experienced the change in mass mailing. It easy...
Over almost two years I have worked with groove and experienced the change in mass mailing. It easy to use and works well giving the best service
Pros
What I like most about groove is its pocket friendly nature. It is cheaper compared to its competitors. It help us do mass mailing with less struggles. Groove is also easy to use. The template future saves time as one don't have to create a new email. It gives a feedback of my posts by showing when and whom I reached.
Cons
One thing I don't like about groove is its low efficiency when using mobile. However, with time, they can improve the features in a mobile device to solve this challenge.
Groove FAQs
Below are some frequently asked questions for Groove.Q. What type of pricing plans does Groove offer?
Groove offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is tailored based on team requirements. Standard Package: Groove Core Optional Upgrade: Unlimited Groove Flow Optional Add-on: Groove Dialer
Q. Who are the typical users of Groove?
Groove has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Groove support?
Groove supports the following languages:
English
Q. Does Groove support mobile devices?
Groove supports the following devices:
iPhone (Mobile)
Q. What other apps does Groove integrate with?
Groove integrates with the following applications:
Gmail, Highspot, LinkedIn for Business, Microsoft Outlook, Qualified, Salesforce Sales Cloud, Seismic, Sendoso, Vidyard
Q. What level of support does Groove offer?
Groove offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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