QuickBooks Desktop Enterprise

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

This software has been a complete nightmare for me, and if you try to call for support you better speak Hindi, otherwise, you're screwed. You don't get a native English speaker on the phone until about the third level of support. An average for me has been a half hour of hold time, plus 20 minutes per level of support, with 10 minute hold times between each "support professional". So generally, it takes an hour and a half of dealing with low-level employees with questionable language skills, asking you the dumbest questions you can imagine before you get someone who can understand what your problem is. I have to do this at least once a month.

If you watch it like a hawk; and by that I mean you check you do a physical inventory count and check your items weekly, and you double check every store exchange, it can work.

This is probably the worst point of sale software on the planet. I've been fighting it for three years, and I'm happy to say I've dumped it for something much better.

The inventory management is not good. It deletes items on its own. It changes the quantity of stock for no particular reason. It loses transactions. It generates duplicate items and prices them at $0, so if your employees aren't paying attention they give stuff away for free. It is impossible to keep an accurate inventory unless you do a physical count about once every two weeks.

Sometimes it simply loses data. For example, in 2014, it lost all records of the sales, inventory receiving and employee hours for February, March, and April. It was really a true joy to sit down and try to explain that to the IRS.

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

It's is user friendly and has great work efficiency

I like the structure and marketing ability

I like most about QuickBooks Desktop Enterprise includes its ability to handle large amounts of data.

Mainly I am facing in the pro version, which can be significantly more expensive than other QuickBooks products