Ricochet

4.8 (115)
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Retail & Consignment Point of Sale System

About Ricochet

Developed from our firsthand insights into the consignment industry, Ricochet is meticulously crafted to empower store owners for what lies ahead. Our cutting-edge software provides a holistic and future-ready solution, ensuring businesses are always one step ahead.

Ricochet stands out as the sole consignment software compatible with iPad devices, offering unparalleled flexibility and convenience. Seamlessly manage your consignors or vendors through the intuitive Ricochet Go App, available on both Apple and Android platforms.

With Ricochet Pay, effortlessly handle payments, issue gift cards, and send receipts and invoices via text messages, streamlining your financial processes. Plus, enjoy seamless integration with popular platforms such as Quickbooks, Avalara, and MailChimp, enhancing your overall business efficiency.


Key benefits of Ricochet

- Run Ricochet from a MAC, PC, or iPad

- Use as many devices as you need at no additional cost

- Accept credit cards utilizing our integrated credit card service Ricochet Pay

- build and maintain an ecommerce site within Ricochet

- Integrations with Quickbooks, ShipStation, MailChimp, and more!


Images

Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard
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Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard

Not sure about Ricochet? Compare with a popular alternative

Starting Price

US$159.00
month
US$119.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

62
37

Integrations

4
3

Ease of Use

4.7 (115)
4.5 (52)

Value for Money

4.8 (115)
4.2 (52)

Customer Service

4.9 (115)
4.8 (52)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(115)
Value for Money
4.8/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 115
tammy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely the best software for your business!

Reviewed on 27/01/2020

My overall experience has been phenomenal from customer service to the user friendly software for a...

My overall experience has been phenomenal from customer service to the user friendly software for a newbie like me!! Literally customer service walked
me through how to do a closeout 5 months in a row...until I realized how truly simple it was to do. I was the one trying to make it complicated!

Pros

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

Cons

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Response from Ricochet

Thanks for the 5 stars, Tammy! We're so glad to have Craft Connection on board and enjoying the software!

In regards to consignor reporting, we have plans for a serious expansion later this year. We'll keep you updated!

Randy``
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 20/12/2019

Good. I thought the program would have more to offer than it has, but it still has better functional...

Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.

Pros

It's a very user-friendly program that makes training a new person easy

Cons

No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

Response from Ricochet

Thanks for the feedback, Randy! Deeper cash counting and balancing is something we have high on our priority list. Same with some deeper reporting.

Glad you're having a good experience with Ricochet so far!

Stephanie
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Easy to Use and Outstanding Customer Support

Reviewed on 13/11/2015

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting...

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

Jordie
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software and great value

Reviewed on 11/12/2019

Our vendors love this software, it is easy for them to use. We switched from another company and do...

Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.

Pros

Consignor access, webstore, good reporting options

Cons

No debit option for type of payment in checkout
No way of adding booth rental deductions

Response from Ricochet

Thanks for the review, Jordie!

Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors.

We're super glad to have West Coast Resale on board with us!

Jennifer Whitney
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software around

Reviewed on 11/12/2019

Great tech support and great software!

Great tech support and great software!

Pros

Hands down best consignment software we have used.

Cons

Not much.... I love it and all of my consignors.

Alternatives Considered

Shopify POS

Reasons for Choosing Ricochet

Wanted the best software out there.

Switched From

Shopify POS

Reasons for Switching to Ricochet

Was told by another user that it was great.

Response from Ricochet

No complaints! Thanks, Jennifer!

Showing 5 reviews of 115 Read all reviews

Ricochet FAQs

Below are some frequently asked questions for Ricochet.

Ricochet offers the following pricing plans:

  • Starting from: US$159.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Ricochet POS - $159/month or $1599/year (billed annually)

Ricochet has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Ricochet supports the following languages:

English

Ricochet supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ricochet integrates with the following applications:

Avalara, Mailchimp, QuickBooks Online Advanced, ShipStation

Ricochet offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Ricochet.