About BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Pricing starting from:

£69.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

Key benefits of BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Cyprus, France, United Kingdom, New Zealand, United States

Supported Languages

English

Pricing starting from:

£69.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

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Features

Total features of BigChange: 236

  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Cash on Delivery
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In / Out
  • Code Enforcement
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forms Management
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Leave Tracking
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Scheduling
  • Risk Assessment
  • Role-Based Permissions
  • Room Booking
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • To-Do List
  • Training Management
  • Transportation Management
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

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Reviews

Overall rating

4.6 /5
(165)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.7/5

Already have BigChange?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 165
Colin
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Working with Big Change

Reviewed on 27/07/2020

See less, it’s like the solution has integrated well and forms part of our day to day operating...

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Response from BigChange

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.

Jordan
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Big Change Revolutionised My Business

Reviewed on 23/10/2019

I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Alternatives Considered

Joblogic, Commusoft and WorkflowMax

Reasons for Choosing BigChange

How they promised they would adapt to suit my requirements, they did deliver!

Switched From

Joblogic

Reasons for Switching to BigChange

Same as above!

Response from BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Hannah
Overall rating
  • Industry: Security & Investigations
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Apardion Review - August 2022

Reviewed on 22/08/2022

So far Big Change has helped us reduce our paper usage, allows our resources to provide more...

So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. Any changes to any reports can be carried out much easier as we used to use paper copies of reports. Big Change has helped us save a lot of time on a daily basis.

Pros

System is suitable for many different types of jobs our company require on a daily basis. Schedule a job cannot be easier, likewise to edit a scheduled job is quick and simple.

Cons

Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time consuming or complicated for new users to remember.

Response from BigChange

Hi Hannah

Thanks for leaving us such a great review, we value each one of them equally but its always wonderful to see our customers getting so much value from BigChange. Job scheduling is at the core of what we do so its great to see that its so easy to use and that the system has allowed you to reduce your paper usage. We are Big on sustainability and helping our customers to do the same is a key part of our product offering.

Most importantly you are seeing the benefits of saving time every day and it's a pleasure for us to see our customers grow stronger using BigChange.

If you would like any further help with the system, I would be happy to connect you with your Customer Success representative.

Many thanks

Ian Burgess
Chief Customer Officer
[email protected]

Terry Clark
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If you are an existing company and you take on this product, expect a disappointing Big...

Reviewed on 04/08/2022

You are expected to do all of the onboarding with little or no support.
My team are unimpressed...

You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Pros

Sales reps are likeable and extremely helpful.
[SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

Cons

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true
Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change
We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation.
You will be charged for everything and there are extras on every turn you take.

Response from BigChange

Hi Terry

We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business.

Many thanks

Ian Burgess
Chief Customer Officer

vicky
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Big Change - Good System once you get the hang of it but hard to learn and quite time...

Reviewed on 22/07/2022

I am feeling better about it now but initially this is very hard for anyone to set up within a...

I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Pros

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to.
I also like the Easy Views - This is one of the most helpful sections of the system.

Cons

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in.
The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system.
MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination.
JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

Response from BigChange

Hi Vicky,

Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help.

Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
07879 698697

Showing 5 reviews of 165 Read all reviews

BigChange FAQs

Below are some frequently asked questions for BigChange.

BigChange offers the following pricing plans:

  • Starting from: £69.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month

BigChange has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

BigChange supports the following languages:

English

BigChange supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BigChange integrates with the following applications:

Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words

BigChange offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for BigChange.