About AlertOps
AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.
Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.
AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.
AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.
Pricing starting from:
US$8.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to AlertOps
Key benefits of AlertOps
• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
US$8.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to AlertOps
Images
Features
Total features of AlertOps: 47
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Reviews
Already have AlertOps?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience using alertops
Reviewed on 27/07/2018
We have a company for devops as a services, so we monitor multiples servers around the glove and...
We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack
Pros
The scaling system and notifications sms.
Cons
It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.
Response from AlertOps
Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Happy Customer.
Reviewed on 10/06/2019
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's...
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!
Pros
I can make the schedule ahead of the time and make changes immediately when needed.
Cons
Limited options for individual responses to the extensions.
I'd love it if I got the voice messages in text form.
Reasons for Choosing AlertOps
Answer Connect has a team of agents responding to our line, and human error was the cause of missing calls, transferring the calls to the wrong person.Reasons for Switching to AlertOps
Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks!Response from AlertOps
Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good technology but customer service needs polish.
Reviewed on 13/02/2018
Pros
Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.
Cons
Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.
Response from AlertOps
Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great value for money and very good customer support
Reviewed on 17/06/2019
The overall experience has been great due to the price point and customer support. I have recommende...
The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.
Pros
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.
Cons
The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.
Response from AlertOps
Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We got this to replace a product that was not going to support apple phones. And saved money...
Reviewed on 20/12/2017
support for any device and some reporting is nice to see. Price was a benefit too. Also getting a...
support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.
Pros
Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.
Cons
Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.
Response from AlertOps
Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!
AlertOps FAQs
Below are some frequently asked questions for AlertOps.Q. What type of pricing plans does AlertOps offer?
AlertOps offers the following pricing plans:
- Starting from: US$8.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Standard - $5 per user/mo. billed annually Premium - $15 per user/mo. billed annually Enterprise - $23 per user/mo. billed annually Starter Pack - $0 per user/mo. (Max 5 Users) See all plans & features: htps://alertop.com/pricing
Q. Who are the typical users of AlertOps?
AlertOps has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AlertOps support?
AlertOps supports the following languages:
English
Q. Does AlertOps support mobile devices?
AlertOps supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AlertOps integrate with?
AlertOps integrates with the following applications:
Airbrake, Apica, AppDynamics, AppSignal, Cherwell Service Management, ConnectWise PSA, Datadog, Dotcom-Monitor, Dynatrace, Freshdesk, Freshservice, GitHub, HipChat, Jira, Librato, LogicMonitor, ManageEngine ServiceDesk Plus, Microsoft Azure, Microsoft Teams, Monitis, Nagios XI, New Relic, PRTG Network Monitor, Panopta, Pingdom, Scalyr, Server Monitoring by Server Density, ServiceNow, Slack, Spiceworks, Splunk Cloud, Statuspage, Sumo Logic, VMWare Practice Lab, Zabbix, Zendesk Suite
Q. What level of support does AlertOps offer?
AlertOps offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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