--- description: If you're in a hunt for the best solution for your business, learn what HelpDesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.sg/software/116767/helpdesk Page: 1 / 8\ Next: [Next page](https://www.getapp.sg/software/116767/helpdesk?page=2) > HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpDesk • Convert messages into tickets and declutter your inbox. • Assign tickets to specific teams or team members within your organization and manage your workflow smoothly. • Use tagging for organizing your tickets into groups. • Change and track the status of a ticket. • Find the right context of every message using the archives. • Maximize your data security with data enryption (256bit SSL protocol). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM - CSAT Survey Structure - Call Center Management - Canned Responses - Case Management - Chat/Messaging ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software) - [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software) - [Customer Satisfaction Software](https://www.getapp.sg/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 January 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Cons**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2 October 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Cons**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 January 2026* | Medical Devices | Recommendation rating: 4.0/10 > > **Pros**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Cons**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 March 2026* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Cons**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19 August 2025* | Gambling & Casinos | Recommendation rating: 7.0/10 > > **Pros**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Cons**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.sg/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data