About HelpDesk

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.

Key benefits of HelpDesk

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

A single ticket view.
View all tickets in one place and track their status.
Create new tickets and assign them to team members.
View 4 more
HelpDesk video
HelpDesk screenshot: A single ticket view. HelpDesk screenshot: View all tickets in one place and track their status. HelpDesk screenshot: Create new tickets and assign them to team members.

Features

Total features of HelpDesk: 43

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Content Filter
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Ratings & Reviews
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Search Functionality
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Workflow Management

Alternatives

Zendesk

4.3
#1 Alternative to HelpDesk
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Deskero

4.7
#2 Alternative to HelpDesk
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

JivoChat

4.5
#3 Alternative to HelpDesk
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and...

HaloPSA

4.8
#4 Alternative to HelpDesk
HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power...

Reviews

Overall rating

4.5 /5
(22)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.8/5
Customer Support
4.6/5

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Showing 5 reviews of 22
Anna O.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The ideal tool for Support Teams

Reviewed on 24/07/2020

Pros

Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.

Cons

Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.

Stephen G.
Overall rating
  • Industry: Religious Institutions
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Useful to start a Helpdesk experience

Reviewed on 14/04/2020

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using...

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.

Pros

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Cons

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.

Vanessa D.
Overall rating
  • Industry: Design
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Efficient and Easy to use!

Reviewed on 30/01/2021

I love how it makes our tasks easier and we're excited to discover more of its other features that...

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :)

Pros

What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.

Cons

I'm still in the process of getting to know more about HelpDesk but I'm already loving it.

Fazal A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good tool for Customer Support

Reviewed on 27/01/2021

Pros

we can easily convert client messages to tickets and provide support and help documentation.

Cons

We didn't go along with this tool as it had fewer features and integrations.

Nicholas H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use!

Reviewed on 31/07/2020

Pros

HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

Cons

Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

Showing 5 reviews of 22 Read all reviews

HelpDesk FAQs

Below are some frequently asked questions for HelpDesk.

HelpDesk offers the following pricing plans:

  • Starting from: US$4.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact HelpDesk for pricing information.

HelpDesk offers the following features:

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

HelpDesk has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

HelpDesk supports the following languages:

English

We do not have any information about what devices HelpDesk supports

HelpDesk integrates with the following applications:

LiveChat, Zapier

HelpDesk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base

Related categories

See all software categories found for HelpDesk.