Intuit Field Service Management ES

Intuit Field Service Management ES

Enterprise field service management software

4.5/5 (15091 reviews)

Intuit Field Service Management ES Overview

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.

Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.

Pricing

Starting from
US$35.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Intuit Field Service Management ES Reviews

Overall rating
4.5/5
92% positive reviews
8806
Excellent
5143
Very good
908
Average
137
Poor
97
Terrible
Stephanie C.

The only accounting software I'll use

Used Weekly for 2+ years
Reviewed on 13/11/2019
Review Source: Capterra

Quickbooks has helped me be able to stay a solo-entrepreneur and not need to hire a bookkeeper, accountant or assistant because I'm able to save time and keep up with it by myself!

Pros

Quickbooks just makes it so dang easy to run my business. When I was starting out, I had NO idea how to manage my money, balance my books or split my business income from personal expenses. Quickbooks makes it simple to categorize, upload, split and balance my money. I have saved so much time on taxes and bookkeeping in the last four years. I truly don't know how I would have figured all this out without software like this.

Cons

I do wish that there was a built-in time tracker of some kind. I want to be able to send clients invoices based on time worked on a project and it would be really nice to have that built into the software itself without paying extra or using a third-party app.

Response from Intuit

Hey there, Stephanie. Saving you time and energy so you can devote more attention to your business and customers is what we're here for. Hearing how helpful QuickBooks has been is music to our ears! We're always working toward making the software even better. Your feedback helps us do just that. You can find out more about what's going on behind the scenes by viewing our Blog: https://intuit.me/2L2zqTv

Thanks for a 5 star review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tom H.

Best option we've found

Used Weekly for 2+ years
Reviewed on 11/11/2019
Review Source: Capterra

Overall, it's the best solution for bookkeeping that we've found. It does what it's supposed to do most of the time. It's frustrating when it doesn't.

It's pretty customized and we like that. It works as well as anything else we've seen for invoicing, if not better, which is a major factor for us.

Pros

QuickBooks gets points with me for being basically THE standard for bookkeeping software. You can bring it to any bookkeeper or accountant and expect them to know exactly how to handle it. That's worth a lot when dealing with people who typically charge more than $60/hour for their time.

I use the online version (QBO) and I also like that I can open my books on any device anywhere.

Moreover, while I've used a handful of different bookkeeping softwares, QuickBooks is the most intuitive (for me).

Cons

QBO has some problems that are causing issues with my books. I've been to 2 different accountants with my problem and neither has been immediately able to tell me what's wrong, but it's most likely something to do with duplicate entries. My books should be relatively straightforward, but I experience discrepancies of anywhere from several hundred to several thousand dollars, and it fluctuates frequently. This is very distressing and may end up costing me a lot of money to sort out.

Response from Intuit

Hey there, Tom. Thanks so much for your detailed review. We're happy to hear you've been able to do so much with your QuickBooks account. You can continue to rely on us for all of your accounting needs! To locate and resolve any discrepancies in your account, we recommend checking out this article: https://quickbooks.intuit.com/learn-support/en-us/undo-reconciliation/learn-the-reconcile-workflow-in-quickbooks/00/186429

Wishing you continued success!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Quickbook The old and the online

Used Daily for 2+ years
Reviewed on 10/11/2019
Review Source: Capterra

Still my go to package and it will continue to get better as time goes by with the online version.
Offline version is still be most powerful for small business (non-us) countries.

Pros

It has becoming the defecto accounting package for my company and we recommend it due to ease of use, and familiarity. The technology has evolved into the online offerings and this added the value to small business enabling them to interface online with customers, - estimates, quotes and invoices can be easily email.
The offline (desktop) version was preferred by small non US based business due to the ability to customize some components to fit non-generic business procedures, the online version is a bit more standardize.
However overall the online offer has quite suited for small business. It ease of use and cloud offer takes away from a number of business continuity challenges, allowing a mom or pop shop to operate with the public image as any other large firm.
Reporting for the small business user is a great feature, help management to be self sufficient with dashboard reporting, built in.

Cons

COST: The online software for the required feature will a small business at least 35 per month for the current offer.
LACK of ability to Custom fields: There is a lack of ability to create your own data fields which is useful for non-us customer due to local standards and regulations.

Response from Intuit

Thanks so much for your detailed review. We strive to provide the necessary tools to meet the needs of every business. It's great to hear you found this to be true of QuickBooks. As the product evolves, we're working to incorporate even more functionality. You can find out more about these kinds of updates by viewing our Blog (https://intuit.me/2L2zqTv).

Cheering you to continued success!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Katlyn B.

Switching to Quickbooks has made my life so much easier!

Used Daily for 6-12 months
Reviewed on 05/11/2019
Review Source: Capterra

Quickbooks has really been beneficial to us in so many different departments. We were hesitant to go with Quickbooks at first because we had been with Sage accounting for so long, but everyone agrees we are much happier with Quickbooks!

Pros

Quickbooks is so simple and user friendly. It is so easy for me to run reports on anything I need. Quickbooks has cut the time it takes me to do payroll by more than half! All of our employees really like the electronic paystub feature as well! So far it has been an excellent product.

Cons

We use Quickbooks online so from time to time there are some glitches that have to be fixed. Also, it can be difficult to get to the right customer service department.

Response from Intuit

Thanks for choosing QuickBooks to serve your business needs, Katlyn. Nothing makes us happier than hearing that our software is making your life easier. We want to ensure that you're getting the support you need and are including a guide with steps for reaching a support agent: (https://community.intuit.com/articles/1767990). Should you ever have a question about the program, we invite you to check out the Community. Here you can access a host of helpful articles and ask a question in a forum of fellow users and the QuickBooks Team: (community.intuit.com).

Cheering you to continued success!
David, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gloria P.

Perfect for small business

Used Daily for 1+ year
Reviewed on 04/11/2019
Review Source: Capterra

Quickbooks is great because I don't have a pile of receipts to type in. I can upload my transactions directly from my bank and code them as they are uploaded. I use it for tracking income and expenses, sending invoices and running reports. I love the payroll function which saves me money because I don't have to pay the accountant to file my tax documents.

Pros

I like being able to use the online service where I can log in anywhere I have internet access. This gives me the option to work remotely.

Cons

The banking function is good, but it takes several days to sync up to my online banking balance (doesn't show charges until they are posting, and doesnt download pending ones)

Response from Intuit

Hi there, Gloria. We know managing a business doesn't always happen behind a desk. It's great to hear you've been able to easily complete accounting tasks while on the go. You can count on us to have your back for years to come! To find out more about updating your bank feeds in QuickBooks, we recommend this article: https://quickbooks.intuit.com/learn-support/en-us/change-bank-account/how-to-manually-update-bank-accounts/00/186436

Thanks for taking a moment to leave a review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Intuit Field Service Management ES Pricing

Starting from
US$35.00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Intuit Field Service Management ES Features

  • Inventory Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Intuit Field Service Management ES

Key features of Intuit Field Service Management ES

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Intuit Field Service Management ES FAQs

Below are some frequently asked questions for Intuit Field Service Management ES.

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Q. What are the main features of Intuit Field Service Management ES?

Intuit Field Service Management ES offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Q. Who are the typical users of Intuit Field Service Management ES?

Intuit Field Service Management ES has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Intuit Field Service Management ES support?

Intuit Field Service Management ES supports the following languages:

English

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES has the following pricing plans:

Subscription

Q. Does Intuit Field Service Management ES support mobile devices?

Intuit Field Service Management ES supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intuit Field Service Management ES integrate with?

Intuit Field Service Management ES integrates with the following applications:

QuickBooks Enterprise

Q. What level of support does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following support options:

Online Support, Phone Support