--- description: If you're in a hunt for the best solution for your business, learn what Artera has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Artera Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/1359/patient-engagement/software) > [Artera](/software/117451/artera) # Artera Canonical: https://www.getapp.sg/software/117451/artera Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/117451/artera?page=2) > Artera strengthens how healthcare providers communicate and care for patients with voice AI and text AI agents. Artera Harmony deploys voice AI agents for scheduling, intake, referrals, payments, and care gaps, integrated with Epic, MEDITECH, Oracle Health, and more. \#1 Best in KLAS. > > Verdict: Rated **4.9/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Artera \- Voice AI agents autonomously manage scheduling, reminders, intake, referrals, and care gaps by phone, 24/7 patient access without adding headcount. Fully integrated with existing phone systems, replacing legacy IVR with natural conversation across many languages. - Text AI agents handle billing outreach, appointment confirmations, intake reminders, and automated care gap closure across rich text and email, extending voice AI agent coverage to every patient channel. - AI Service Squads: dedicated teams of Artera's AI builders who work directly with your team to design custom voice AI and text AI agent solutions. Need a voice AI agent for a unique referral workflow or specialty-specific intake? Your AI Service Squad builds it in days, not months. - Voice AI and text AI agents built around your workflows, not generic software. Configured to match your scheduling rules, appointment types, provider preferences, and communication policies. AI Service Squads tune performance based on real interaction data from your organization. - Proven voice AI and text AI agent results at scale: 65% AI agent task completion rate, 4.7/5 patient satisfaction, \#1 Best in KLAS for Patient Communications (2026). Voice AI agents deliver consistent, accurate interactions regardless of call volume. - Staff time reclaimed with voice AI agents: healthcare organizations recovering 1,250+ staff hours in 60 days by shifting routine phone calls to voice AI agents. Front desk staff freed from repetitive scheduling, confirmation, and reminder calls. - Revenue protection through voice AI and text AI agents: reducing no-shows by 14%, improving confirmations by 15%. Voice AI agents recover revenue lost to missed appointments and unfilled schedule gaps. - Multilingual voice AI agents: patients interact with voice AI agents in their preferred language, eliminating communication barriers across diverse patient populations. - Deep EHR integrations: voice AI and text AI agents connect bi-directionally with Epic, MEDITECH, Oracle Health, and additional systems. Completed actions flow back to your system of record in real time. - Security and compliance for voice AI and text AI agents: SOC 2 Type 2, HITRUST, HIPAA, FedRAMP High. Artera never uses identifiable PHI or PII to train AI models. Patient privacy is non-negotiable. - Intelligent escalation: voice AI agents recognize when a patient needs human help and seamlessly transfer to live staff with full conversation context, ensuring nothing is lost in handoff. - Deployment flexibility: deploy pre-built voice AI agent solutions immediately or custom-build with an AI Service Squad. Start with standard voice AI agents for immediate impact, scale with custom agents as needs evolve. Most organizations see measurable results within 60 days. - 11+ years of healthcare-native experience powering voice AI and text AI agents: 2B+ patient interactions annually, deep EHR integrations, serving 1,000+ specialties, FQHCs, clinics, health systems, and federal agencies. Voice AI and text AI agents built on a decade of real healthcare communication data. - Artera is not an enterprise texting company. We are a truly agentic company offering voice AI and text AI agents, combined with a decade of expertise, data, and industry trust. Artera Harmony is our agentic platform connecting fragmented communication into coordinated patient engagement across the entire care journey. - Prescription refill processing and intelligent symptom-based triage: voice AI agents handle routine refill requests and route urgent symptoms to appropriate clinical teams, keeping patients safe while reducing inbound call volume. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 25 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Artera - **Location**: Santa Barbara, US - **Founded**: 2015 ## Commercial Context - **Pricing Details**: Contact Artera for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, Chinese, Danish, Dutch, English, Finnish, French, German, Hindi, Icelandic, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: United States ## Features - AI Copilot - API - Alerts/Notifications - Analytics - Appointment Management - Appointment Scheduling - Automated Scheduling - Autonomous Task Execution - Calendar Management - Call Reminders - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Contact Database - Customizable Frameworks - Customizable Reports - Email Reminders - HIPAA Compliant - Live Chat ## Integrations (9 total) - AdvancedMD EHR - Epic - MEDITECH Expanse - ModMed - NextGen - Oracle Health EHR - Veradigm EHR - athenaOne - eClinicalWorks ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Patient Engagement Software](https://www.getapp.sg/directory/1359/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.getapp.sg/directory/1359/patient-engagement/software) - [Appointment Reminder Software](https://www.getapp.sg/directory/1095/appointment-reminder/software) - [Agentic AI](https://www.getapp.sg/directory/4895/agentic-ai/software) ## Alternatives 1. [ChatGPT](https://www.getapp.sg/software/2070494/chatgpt) — 4.4/5 (390 reviews) 2. [Weave](https://www.getapp.sg/software/121867/weave) — 4.3/5 (673 reviews) 3. [DoctorConnect](https://www.getapp.sg/software/119467/doctorconnect) — 4.7/5 (72 reviews) 4. [Dental Intelligence](https://www.getapp.sg/software/2049863/dental-intelligence) — 4.6/5 (53 reviews) 5. [Vital Interaction](https://www.getapp.sg/software/2056733/vital-interaction) — 4.7/5 (30 reviews) ## Reviews ### "Excellent tool" — 5.0/5 > **Jon** | *4 December 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it\! > > **Cons**: When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small. > > We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software. ----- ### "Great Communications Tool/Great Support" — 5.0/5 > **Joe** | *6 November 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations. > > **Cons**: Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application. > > So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R\&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients. ----- ### "Very handy" — 4.0/5 > **DENISE** | *10 December 2019* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: I like that we can send messages directly to patients > > **Cons**: I did not find any negative or bad things about the software > > that the patients are confirmed three days in advance ----- ### "WELL app for physicians" — 5.0/5 > **ben** | *10 December 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call. > > **Cons**: the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available. > > any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant. ----- ### "WELL Review" — 5.0/5 > **Maggie** | *18 November 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: 1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and > > **Cons**: Would like it if a program could be added for patients to self schedule. > > We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/117451/artera?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/117451/artera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data