Messenger Communication Platform

Customer Communication Platform to increase your CSAT

About Messenger Communication Platform

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

The Messenger Communication platform comes with an alert and notifications system that can notify users via their mobile device or email. The feature allows users to set their notification preferences to include general reminders for meetings and appointments to receive alerts when invoices have been received. The system also comes with an option to include chatblocks and a chatbot builder to improve customer services workflows with preset answers for commonly asked questions.

The software is available on any web browser and can be accessed through IPhone and Android devices.

Pricing starting from:

€49.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Messenger Communication Platform

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Brazil, Switzerland, Germany, Spain , France, United Kingdom, India, Italy, Portugal, United States

Supported Languages

English, French, German, Italian, Portuguese , Spanish

Pricing starting from:

€49.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Messenger Communication Platform

Images

Messenger Communication Platform Software - Work Interface
Messenger Communication Platform Software - 1 to 1 Chat
Messenger Communication Platform Software - Chat display to assist customers with inquiries such as hotel recommendations
Messenger Communication Platform Software - User profile page to store information on a customer
Messenger Communication Platform Software - Ticket assignment
Messenger Communication Platform Software - Chatblocks
Messenger Communication Platform Software - Chatblocks feature to automatically provide a welcome message before an agent begins the conversation
Messenger Communication Platform Software - Chatbot Panel
View 9 more
Messenger Communication Platform video
Messenger Communication Platform Software - Work Interface
Messenger Communication Platform Software - 1 to 1 Chat
Messenger Communication Platform Software - Chat display to assist customers with inquiries such as hotel recommendations
Messenger Communication Platform Software - User profile page to store information on a customer
Messenger Communication Platform Software - Ticket assignment
Messenger Communication Platform Software - Chatblocks
Messenger Communication Platform Software - Chatblocks feature to automatically provide a welcome message before an agent begins the conversation
Messenger Communication Platform Software - Chatbot Panel

Features

Total features of Messenger Communication Platform: 39

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Data Import/Export
  • Drag & Drop
  • Feedback Management
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • On-Demand Communications
  • Performance Metrics
  • Personalization
  • Real Time Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Video Support
  • Virtual Assistant
  • Widgets
  • Workflow Management

Alternatives

Instagram

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Workplace from Meta

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Meta for Business

4.4
#3 Alternative to Messenger Communication Platform
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WhatsApp

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Reviews

Overall rating

4.3 /5
(40)
Value for Money
4.3/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
3.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 40
Rocio
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simplify communications with your customers

Reviewed on 19/08/2022

Before using Messenger, we accessed our clients' messages from different applications, but in this...

Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Pros

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Nisha
Overall rating
  • Industry: Mental Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use product with excellent Account Management

Reviewed on 31/05/2022

Pros

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system.

The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Jessie
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My messenger

Reviewed on 21/10/2022

My overall experience with messenger have been mostly good experiences and would recommend it to...

My overall experience with messenger have been mostly good experiences and would recommend it to others

Pros

What I like most about messenger is being able to make calls and I can choose to see the other person as well

Cons

The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what

Georgia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great platform but not simple to set up/use - lacks Telegram employees/customer service

Reviewed on 24/05/2022

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine,...

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise.

It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein.

We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

George
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent to manage customers

Reviewed on 24/05/2022

Pros

It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.

Cons

Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.

Alternatives Considered

Freshchat
Showing 5 reviews of 40 Read all reviews

Messenger Communication Platform FAQs

Below are some frequently asked questions for Messenger Communication Platform.

Messenger Communication Platform offers the following pricing plans:

  • Starting from: €49.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We offer different packages for your needs. The Messenger Communication Platform (MCP) is already available for a monthly subscription fee of €49. Additional features can be purchased on a monthly subscription basis, including: - Additional monthly active users - Additional agents - Additional channels

Messenger Communication Platform has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Messenger Communication Platform supports the following languages:

English, French, German, Italian, Portuguese, Spanish

Messenger Communication Platform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Messenger Communication Platform integrates with the following applications:

Instagram, Meta for Business, Telegram, Viber, WhatsApp, WhatsApp API

Messenger Communication Platform offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for Messenger Communication Platform.