Messenger Communication Platform

Customer Communication Platform to increase your CSAT

About Messenger Communication Platform

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

The Messenger Communication platform comes with an alert and notifications system that can notify users via their mobile device or email. The feature allows users to set their notification preferences to include general reminders for meetings and appointments to receive alerts when invoices have been received. The system also comes with an option to include chatblocks and a chatbot builder to improve customer services workflows with preset answers for commonly asked questions.

The software is available on any web browser and can be accessed through IPhone and Android devices.

Pricing starting from:

€499.00/month

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to Messenger Communication Platform

Devices

Business size

S M L

Markets

Brazil, Germany, Spain, France, United Kingdom and 3 others, India, Italy, United States

Supported Languages

English, French, German, Italian, Portuguese, Spanish

Pricing starting from:

€499.00/month

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to Messenger Communication Platform

Images

Messenger Communication Platform Software - Work Interface
Messenger Communication Platform Software - 1 to 1 Chat
Messenger Communication Platform Software - Chat display to assist customers with inquiries such as hotel recommendations
Messenger Communication Platform Software - User profile page to store information on a customer
Messenger Communication Platform Software - Ticket assignment
Messenger Communication Platform Software - Chatblocks
Messenger Communication Platform Software - Chatblocks feature to automatically provide a welcome message before an agent begins the conversation
Messenger Communication Platform Software - Chatbot Panel
View 9 more
Messenger Communication Platform video
Messenger Communication Platform Software - Work Interface Messenger Communication Platform Software - 1 to 1 Chat Messenger Communication Platform Software - Chat display to assist customers with inquiries such as hotel recommendations Messenger Communication Platform Software - User profile page to store information on a customer Messenger Communication Platform Software - Ticket assignment Messenger Communication Platform Software - Chatblocks Messenger Communication Platform Software - Chatblocks feature to automatically provide a welcome message before an agent begins the conversation Messenger Communication Platform Software - Chatbot Panel

Features

Total features of Messenger Communication Platform: 53

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Billing Rate Management
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Data Import/Export
  • Document Automation
  • Drag & Drop
  • Feedback Management
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Live Chat
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • On-Demand Communications
  • Performance Metrics
  • Personalization
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Support
  • Virtual Assistant
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.5 /5
(15)
Value for Money
4.6/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 15
Thaddeus G.
Overall rating
  • Industry: Music
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good for musicians

Reviewed on 04/10/2019

Pros

Able to connect to Facebook users and sms messages

Cons

Some security issues but good overall highly recommended

Response from MessengerPeople

Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Edna O.
Overall rating
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply an awesome product

Reviewed on 19/04/2021

I find messenger the simplest form of communication that connects people and businesses globally.

I find messenger the simplest form of communication that connects people and businesses globally.

Pros

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

Cons

It does not enable one to attach/share files. well I am hoping this has changed though

Valentina V.
Overall rating
  • Industry: Financial Services
  • Company size: 1,001-5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great support

Reviewed on 21/05/2021

Pros

The possibility to get in touch with our customers in a fast and immediate way

Cons

We had some issues in the previous weeks due to problems in the software but we are supported very efficiently by Samuele Marmo, who has helped us to solve all our problems since the beginning of this project.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One software for all

Reviewed on 02/04/2021

It gives us ease of access because not only we can monitor different channels but it only generates...

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Alba V.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Messenger communication

Reviewed on 07/01/2020

My overall experience with the software so far is good, I like how easy it is to use. I’m able to...

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros

I like that this software it’s easy to use, and up to date

Cons

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Showing 5 reviews of 15 Read all reviews

Messenger Communication Platform FAQs

Below are some frequently asked questions for Messenger Communication Platform.

Messenger Communication Platform offers the following pricing plans:

  • Starting from: €499.00/month
  • Pricing model: Per Feature
  • Free Trial: Available

Messenger Communication Platform has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

Messenger Communication Platform supports the following languages:

English, French, German, Italian, Portuguese, Spanish

Messenger Communication Platform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Messenger Communication Platform integrates with the following applications:

Facebook, Telegram, Viber, WhatsApp, WhatsApp API

Messenger Communication Platform offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for Messenger Communication Platform.