---
description: If you're in a hunt for the best solution for your business, learn what Kapture CX has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kapture CX Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Kapture CX](/software/119083/kapture-crm)

# Kapture CX

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> Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.
> 
> Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Kapture CX

\* Consolidates customer interactions from email, chat, voice, and social channels into a single interface, eliminating the need for agents to switch between disconnected tools.
\* Deflects a high volume of tickets through AI-powered self-service, reducing inbound load before queries reach the human support queue.
\* Provides agents with real-time AI co-pilot suggestions, relevant knowledge base articles, and response recommendations to accelerate resolution times.
\* Automates ticket routing and prioritization based on configurable rules, ensuring queries reach the right team or agent without manual triage.
\* Supports SLA configuration and automated escalation workflows, helping support operations maintain response and resolution commitments.
\* Delivers multilingual support capabilities, allowing enterprises to serve diverse customer bases across geographies from a single platform.
\* Offers AI-driven quality auditing tools that automatically review interactions and flag coaching opportunities, reducing reliance on manual QA sampling.
\* Surfaces conversation analytics and performance dashboards, giving supervisors actionable visibility into team output, resolution trends, and customer satisfaction signals.
\* Centralizes knowledge management so that updates to articles are reflected simultaneously in agent-facing and customer-facing self-service surfaces.
\* Supports industry-specific workflow configurations for sectors including retail, banking, travel, and healthcare, accommodating varied compliance and operational requirements.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 40 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kapture CX
- **Location**: Bengaluru, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Per User
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: India, Indonesia, Philippines, Singapore, United Arab Emirates, United States

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Calendar Management
- Call Center Management
- Chat/Messaging
- Chatbot
- Contact Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields

## Integrations (5 total)

- Meta AI App
- Microsoft Excel
- Ozonetel
- Tata Communications Kaleyra CCaaS
- WellSky Scheduling

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)

## Category

- [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software)
- [Field Service Management Software](https://www.getapp.sg/directory/255/field-service-management/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3472 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1788 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4090 reviews)
4. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2215 reviews)

## Reviews

### "Kapture Review" — 5.0/5

> **Vikash** | *23 August 2022* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: The interface and management system. Also, the queue alignment
> 
> **Cons**: Nothing as such only tech issue that occurs in interval
> 
> All good

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### "overall good app for crm" — 4.0/5

> **Ritesh** | *23 August 2022* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: location based customer enables to plan accordingly
> 
> **Cons**: No filter to select customer city/state wise

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### "Kapture CRM" — 3.0/5

> **Surbhi** | *29 August 2022* | E-Learning | Recommendation rating: 9.0/10
> 
> **Pros**: everything.  Tabs,  home page,  descriptions
> 
> **Cons**: Easy to use.  Anyone can learn easily,
> 
> It was good experience

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### "Very good quality CRM" — 5.0/5

> **Sumeet** | *3 December 2021* | Computer Games | Recommendation rating: 9.0/10
> 
> **Pros**: The reminder \& lead maintaining as well as tag lead is the best part
> 
> **Cons**: The tool is little hard to use for the first timers they can make it more easy
> 
> The CRM is good but it will take some time to understand the flow and to get use to

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### "Feature Packed and One stop solution for all the customer support." — 4.0/5

> **Priyanshu** | *23 August 2022* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and understand\! One platform to connect all the other platforms.
> 
> **Cons**: There is not much, it's just sometimes the software faces downtime.

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## Links

- [View on GetApp](https://www.getapp.sg/software/119083/kapture-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/kapture/> |
| en-AE | <https://www.getapp.ae/software/119083/kapture-crm> |
| en-AU | <https://www.getapp.com.au/software/119083/kapture-crm> |
| en-CA | <https://www.getapp.ca/software/119083/kapture-crm> |
| en-GB | <https://www.getapp.co.uk/software/119083/kapture-crm> |
| en-IE | <https://www.getapp.ie/software/119083/kapture-crm> |
| en-NZ | <https://www.getapp.co.nz/software/119083/kapture-crm> |
| en-SG | <https://www.getapp.sg/software/119083/kapture-crm> |
| en-ZA | <https://www.getapp.za.com/software/119083/kapture-crm> |

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