About Passportal

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

Pricing starting from:

US$18.00/month

  • Free Trial
  • Subscription
View Pricing Plans

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, Mexico, United States

Supported Languages

English

Pricing starting from:

US$18.00/month

  • Free Trial
  • Subscription
View Pricing Plans

Images

N-able Passportal Dashboard.
N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.
N-able Passportal Credentials Management view.
N-able Passportal + Documentation Manager asset template example.
N-able Passportal + Documentation Manager Data Asset Tracking.
N-able Passportal Site Password Management as a Service | add-on feature.
N-able Passportal Blink Self-Service Password Reset application | add-on feature.
View 8 more
Passportal video
Passportal screenshot: N-able Passportal Dashboard. Passportal screenshot: N-able Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login. Passportal screenshot: N-able Passportal Credentials Management view. Passportal screenshot: N-able Passportal + Documentation Manager asset template example. Passportal screenshot: N-able Passportal + Documentation Manager Data Asset Tracking. Passportal screenshot: N-able Passportal Site Password Management as a Service | add-on feature. Passportal screenshot: N-able Passportal Blink Self-Service Password Reset application | add-on feature.

Features

Total features of Passportal: 30

  • Access Certification
  • Access Control
  • Access Controls/Permissions
  • Access Management
  • Application Security
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Design Management
  • Document Automation
  • Document Storage
  • Multi-Factor Authentication
  • Network Security Software
  • Password Generator
  • Password Management
  • Password Synchronization
  • Privileged Account Management
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Service Access Request
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Version Control
  • Vulnerability Protection

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Reviews

Overall rating

4.4 /5
(85)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.4/5

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Showing 5 reviews of 85
Jason P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zero Complaints

Reviewed on 25/07/2019

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where...

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Has potential but not there yet

Reviewed on 25/07/2019

We used Thycothic Secret Server for password management and SharePoint for documentation. We were...

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Vera G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

keep track of passwords securely

Reviewed on 06/04/2021

nice to be able to store passwords securely and everyone who needs access can have access and...

nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Pros

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Cons

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Michael F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

From implementation to party of our daily rotation

Reviewed on 20/08/2019

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The...

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Andrew F.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty good so far.

Reviewed on 07/10/2019

Being able to collect user passwords from my team automatically without us having to remember to...

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Showing 5 reviews of 85 Read all reviews

Passportal FAQs

Below are some frequently asked questions for Passportal.

Passportal offers the following pricing plans:

  • Starting from: US$18.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Passportal features

Passportal has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Passportal supports the following languages:

English

Passportal supports the following devices:

Android (Mobile), iPhone (Mobile)

Passportal integrates with the following applications:

Autotask PSA, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Fortify, ConnectWise Manage, Microsoft 365, NinjaRMM, RMM

Passportal offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Passportal.