--- description: If you're in a hunt for the best solution for your business, learn what Document360 has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.sg/software/120723/document360 Page: 1 / 13\ Next: [Next page](https://www.getapp.sg/software/120723/document360?page=2) > Document360 is a cloud-based, AI-powered knowledge base platform for teams to create, manage, and publish customer-facing and internal. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Document360 \* Centralizes product docs, SOPs, FAQs, API docs, release notes, and internal knowledge in one platform, replacing fragmented tools such as Word, Google Docs, SharePoint, and PDFs. \* Reduces support ticket volume through a self-service portal and an AI-powered ticket deflector that surfaces relevant articles before queries escalate to tickets. \* Supports multi-product, multilingual, and multi-team documentation at scale using dedicated Workspaces, machine translation, and localization review workflows without performance or organizational degradation. \* Provides audit-ready compliance trails through advanced versioning with full change history and restore, read-receipt acknowledgment, and structured stage-based approval workflows with role assignments. \* Delivers full branding customization including custom domains, themes, layouts, and an embeddable knowledge base widget for integration into external websites and applications. \* Surfaces actionable content intelligence through a pro analytics dashboard covering article performance, search gap identification, and user behavior for data-driven documentation decisions. \* Connects with major helpdesk, communication, and automation platforms including Zendesk, Intercom, Freshdesk, Microsoft Teams, Slack, Zapier, and Salesforce. \* Meets enterprise security and compliance requirements through SOC 2 Type II certification, ISO 27001 certification, GDPR readiness, SCIM provisioning, role-based access control, SSO, and IP restriction. \* Accelerates content creation with the Eddy AI Writing Agent, which generates full articles from text prompts, uploaded videos, audio files, or transcripts, and supports outline generation, tone adjustment, grammar improvement, and sentence restructuring. \* Improves knowledge discoverability through AI-powered assistive search (Ask Eddy AI) with natural-language answers, source citations, and session memory, plus federated search across external content sources. \* Enables conversational self-service through the Eddy AI Chatbot, which draws answers from knowledge base articles, website pages, FAQs, files, and connected ticketing platforms. \* Automates content organization with AI-generated FAQs, glossaries, SEO titles and descriptions, tag recommendations, and related article suggestions. \* Supports AI assistant integration via MCP Server, allowing external AI tools to assign reviewers, move content through workflow stages, and publish articles programmatically. \* Allows the knowledge base to connect directly to ChatGPT, Claude, and Microsoft Copilot, and auto-generates an llms.txt file for AI assistant discoverability. \* Supports mobile and offline access for field teams, extending documentation reach beyond office environments. \* Offers conditional content blocks that show or hide content based on viewer country, device, reader group, or date, enabling precise audience targeting within a single article. \* Provides scheduled publishing, inline article comments for collaborative review, and smart notifications via email, Slack, and Microsoft Teams to coordinate distributed content teams. \* Includes interactive decision trees, duplicate content detection, PDF export with configurable section ordering, and global find-and-replace across variables, snippets, glossaries, and hyperlinks for advanced content management. \* Supports datacenter region selection for data-residency compliance, with API access available for custom integrations and automation. \* Available with a 14-day free trial requiring no credit card, lowering the barrier to evaluation for procurement teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai Limited - **Location**: Sidcup, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Document360 offers customized pricing tailored to your team size, feature requirements, deployment preferences, and business goals. Contact our team to receive a personalized quote that best fits your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Discussions/Forums - Document Management - Document Storage ## Integrations (17 total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - Salesforce Platform - Segment - Slack - Zapier ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Knowledge Base Software](https://www.getapp.sg/directory/2823/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.getapp.sg/directory/2823/knowledge-base/software) - [API Platforms](https://www.getapp.sg/directory/559/api-management/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [IT Documentation Tools](https://www.getapp.sg/directory/3860/it-documentation/software) ## Alternatives 1. 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[Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18808 reviews) ## Reviews ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Cons**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Cons**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 August 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Cons**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Cons**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- ### "Great tool, Simple and Effective" — 5.0/5 > **Shaunna** | *26 August 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Page Creation \& management, ease of use for non-HTML editors, flexibility \& customization, pricing is fair, customer support was great, and simple UI/UX and search functionality that helped us drive adoption across our org. > > **Cons**: Lack of customization for metrics/dashboarding. Simplification of account user management would be helpful, too. Simple one-click options for updating, segmenting, or deleting users would have been super helpful. > > Great. Would recommend for most orgs, small to large. Each interaction with Customer service was helpful. Annual billing and renewal were an easy process. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.sg/software/120723/document360?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/120723/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data