Knowledge management solution for small to large businesses
4.2/5 (15 reviews)KBPublisher is a cloud-based knowledge management solution, which helps businesses of all sizes share information with customers, employees and partners. The platform enables content managers to publish, as well as manage, white papers, user manuals, articles, business processes, FAQs, and more.
KBPublisher helps enterprises streamline customer support processes by providing quick resolutions to common queries. The solution offers a host of features including a WYSIWYG editor, role-based access, remote authentication, version history, and subscriptions management. Besides, it allows employees to acquire job knowledge and carry out online training to improve productivity. Its content editing functionality lets teams edit and format content, add hyperlinks and upload images/videos.
KBPublisher’s workflow approval system automates the review, approval and publishing of articles. Plus, users can store information for company intranet, client support and employee training in a centralized database. Its built-in search module facilitates full-text search, partial word-recognition, spell check, and supports Sphinx search engine. The solution allows integration with third-party applications via an application programming interface (API).
Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it.
Pros
It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.
Cons
We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle.
It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.
I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.
A very arrogant person. She does not say hello, not goodbye and behaves as if the whole world should revolve around her.
We explained several times what and how to do it, but we were not heard.
The product is quite a difficult challenge to use as articles will not upload to a usable format and only copy paste has any partial functionality. Copy paste only allows half your content to add and often portions are reformatted or missing all photos. I have used many other engines which allow user friendly uploads of documents this is not one of those. I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted. OR- I get the whole article looking perfect pick save and it just disappears, no body only title visible and a small "pixel" in place of my article. Overall, very very painful process to use. Anyone know of a good Knowledge base that is easy to use and has a good search engine?
Pros
It has a decent search engine if you can get your article loaded and the tags to take.
Cons
I cant easily load anything quickly. Every article with pictures of any kind takes me hours. Its painful and I only do it because this is my companies knowledge base and i have no choice.
What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship.
Pros
Ease of use.
We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them.
We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with.
KBPublisher cloud-hosted version
• Essential - $19 per month (billed annually) / $25 per month (paid monthly)
• Team - $39 per month (billed annually) / $49 per month (paid monthly)
• Professional - $89 per month (billed annually) / $99 per month (paid monthly)
• Enterprise - $179 per month (billed annually) / $199 per month (paid monthly)
KBPublisher download version
• Individual license - $198
• 5 license pack - $498
• 10 license pack - $798
• 20 license pack - $1298
• 30 license pack - $1798
• Unlimited site license pack - $2998
Below are some frequently asked questions for KBPublisher.
KBPublisher offers the following pricing plans:
Starting from: US$19.00/month
Pricing model: One Time License, Subscription
Free Trial: Available
KBPublisher cloud-hosted version
• Essential - $19 per month (billed annually) / $25 per month (paid monthly)
• Team - $39 per month (billed annually) / $49 per month (paid monthly)
• Professional - $89 per month (billed annually) / $99 per month (paid monthly)
• Enterprise - $179 per month (billed annually) / $199 per month (paid monthly)
KBPublisher download version
• Individual license - $198
• 5 license pack - $498
• 10 license pack - $798
• 20 license pack - $1298
• 30 license pack - $1798
• Unlimited site license pack - $2998
KBPublisher offers the following features:
KBPublisher has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
KBPublisher supports the following languages:
English
KBPublisher has the following pricing plans:
One Time License, Subscription
We do not have any information about what devices KBPublisher supports
KBPublisher integrates with the following applications:
KBPublisher offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups.
We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.
For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze.
The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports.
The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful.
My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month.