--- description: If you're in a hunt for the best solution for your business, learn what Custellence has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custellence Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Custellence](/software/121015/custellence) # Custellence Canonical: https://www.getapp.sg/software/121015/custellence Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/121015/custellence?page=2) > A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Custellence - **Founded**: 2014 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing is based on 4 tiers (Free, Essential, Professional, Enterprise) that can be purchased on a monthly subscription or billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Sweden, United States ## Features - Churn Management - Collaboration Tools - Communication Management - Customer Database - Customer Experience Management - Customer Profiles - Customer Segmentation - Customizable Templates - Data Import/Export - Drag & Drop - Email Marketing - Real-Time Reporting - Reporting/Analytics - Visual Analytics ## Support Options - Phone Support ## Category - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) - [Customer Journey Mapping Tools](https://www.getapp.sg/directory/1611/customer-journey-mapping-tools/software) ## Alternatives 1. [Viber](https://www.getapp.sg/software/2049588/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.getapp.sg/software/2051851/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.getapp.sg/software/91563/slack) — 4.7/5 (24071 reviews) 4. [Marketo Engage](https://www.getapp.sg/software/990/marketo-lead-management) — 4.3/5 (710 reviews) 5. [Tremendous](https://www.getapp.sg/software/2047288/tremendous-rewards) — 4.8/5 (464 reviews) ## Reviews ### "Simple & Powerful Journey Mapping Tool" — 5.0/5 > **Ghulam Husnain Ali,** | *9 December 2018* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members. > > **Cons**: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution. > > We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas. ----- ### "Structure your customer centric organisation" — 5.0/5 > **Anders** | *3 May 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints. I like the possibility to share and collaborate online. > > **Cons**: Not being able to create an execute version of the information. Sometime the map is lagging when to map is too big. > > I’m a service design consultant helping organisations to develop their customer Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development. It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours. ----- ### "Terrible customer journey" — 1.0/5 > **Orhan** | *26 September 2019* | Marketing & Advertising | Recommendation rating: 1.0/10 > > **Pros**: Nothing at all. The whole experience was just terrible. > > **Cons**: I wanted to see a free template as indicated on the site. First I lost my time on making an account. When logging in, there were no free templates at all. Then I received the e-mail form an agent where he was blablabling about how they are people oriented firm etc announcing that I will receive another 3 e-mail during the day\! Sorry, that is just pathetic and this is mental raping. So, bye, bye. > > Non ----- ### "The ONLY software to create professional Service Blueprints without being a digital/graphic designer" — 4.0/5 > **Inci** | *18 June 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: It does exactly what I need it to do - which is to create Service Blueprints for Design Projects. There is no other product that does it as well as this one. It's relatively intuitive when using it which is important as others who view it are not always very digitally savvy. While we're not graphic designers Custellence allows us to create SBP and customer journey that look neat and professional. I can share it with other to view even if they only have a free account. Images and links can be imported. I can use it from several devices at the same time and it's being updated in real time. The templates provided even teach us new and different ways of presenting customer journeys and SBPs. They're fabulous\! We also love the functionality that allows us to show both the current state of parts of a journey, which ones we need to get rid of and which we need to create for the future. As we are working on a project, we can then slowly turn the current state map into a future state map, without having to have two separate maps. It's basicall a working document. Brilliant\! My team loves this product\! > > **Cons**: You can archive cards and lanes but once they're deleted there is no way to find them again (unless the admin team can find them, I'm not sure about that). It's not possible to directly insert lanes in between existing lanes. Always need to create them at the bottom of the document first and they try move them up which can be cumbersome but I know this is something Custellence is working on. I would like to be able to upgrade and down grade users to our account myself as people leave and join the team. However, the admin team at Custellence almost instantly responds to requests to get this done and they're working on getting customers to be able to do it themselves too. So in a way, it's not really a problem. > > First of all the support provided by \[SENSITIVE CONTENT HIDDEN\] when signing up and helping with any technical requests and issues, has exceeded all of our expectations. Introducing any kind of new digital tool in a very regulated industry is a slow and hurdle-some process. But \[SENSITIVE CONTENT HIDDEN\] has been unbelievably helpful and patient, without her flexibility and almost around the clock effort, we would not be in a position of using this fabulous tool today. \[SENSITIVE CONTENT HIDDEN\] also enabled to customise the type of plan we needed. In terms of use for doing our work, it's great to be able to finally create Service Blueprints that look professional and graphically appealing even without being a digital designer. We can now share SBPs with the rest of the business and really help instill the Human Centred-Design approach in our business. We can influence leaders' thinking by showing them exactly which journey customers take, what they think, feel and say, and how as a business we are or may need to respond to it with different activities and enablers. Especially now, in June 2020, during a global pandemic with all of our company working from home, Custellence is the only way for us to actually create and share Service Blueprint. Analog paper style service blueprinting wouldn't even be possible. Going forward, many of us might continue working from home so here, Custellence will continue to enable us to do our work and share something that fosters HCD instantly and continuously - one of our big strategic goals. ----- ### "Custellence for Customer Management" — 5.0/5 > **Garlasco** | *18 April 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Custellence has all the information that customers require, and the CRM solution is also well enhanced. > > **Cons**: Custellence is dynamic in capturing business communications. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.sg/software/121015/custellence?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/121015/custellence) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data