---
description: If you're in a hunt for the best solution for your business, learn what helppeople Cloud has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: helppeople Cloud Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [helppeople Cloud](/software/121323/helppeople-cloud)

# helppeople Cloud

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> helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals.
> 
> Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 13 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: helppeople
- **Location**: Cali, Colombia
- **Founded**: 2000

## Commercial Context

- **Starting Price**: US$4.99
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Starter - $4.99 per agent per month or $49 per agent per year
Standard - $19.99 per agent per month or $199 per agent per year
Professional - $49.99 per agent per month or $499 per agent per year
Business - $99.99 per agent per month or $999 per agent per year
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain, United States, Uruguay, Venezuela

## Features

- API
- Alerts/Escalation
- Asset Tracking
- Audit Management
- Automated Routing
- Change Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software)
- [IT Software](https://www.getapp.sg/directory/771/it-management/software)
- [Workflow Management Software](https://www.getapp.sg/directory/566/business-workflow/software)

## Alternatives

1. [SysAid](https://www.getapp.sg/software/90863/sysaid) — 4.5/5 (511 reviews)
2. [C2](https://www.getapp.sg/software/100352/c2-atom) — 4.3/5 (14 reviews)
3. [Kaseya VSA](https://www.getapp.sg/software/91114/kaseya-vsa) — 4.0/5 (206 reviews)
4. [BOSSDesk](https://www.getapp.sg/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
5. [monday service](https://www.getapp.sg/software/2079989/monday-service) — 4.6/5 (108 reviews)

## Reviews

### "Nice experience with Help peopleCloud :-)" — 4.0/5

> **Jhoan Sebastian** | *15 February 2022* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: I have to say that I like several features about this software, for example, if I compare this tool for example with SOLMAN (Solution Manager by SAP) Helppeople is easier to use, I like there are so many filters in the home screen in order to have an accurate searching, and I like the way I can customize my user reports.
> 
> **Cons**: I think that everyting is ok. But in my organization, in order to scale a request to another dependency, we have to create a new order associated whith the original one, instead to use the scale button. The sofware administrators in my organization said they are working in order to put this button in operation.

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### "Help People Alcaldia de Santiago de Cali." — 5.0/5

> **Juan Carlos** | *16 December 2021* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: Rapida implementacion, muy intuitivo y facil de utilizar, excelente soporte del proveedor.
> 
> **Cons**: Ultimamente la atencion de soporte ha tenido lentitud por parte del proveedor para resolver problemas.
> 
> Soy encargado de adiministrar la gestion de activos y brindo soporte en aspectos tecnicos de configuracion es un software muy facil de aprender  y manejar.

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### "Help People en la Alcaldia de Santiago de Cali" — 5.0/5

> **Carlos** | *30 November 2021* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Se pudo hacer una implementacion en menos de 3 meses para una entidad como la Alcaldia de Santiago de Cali, que manejaba en su momento mas de 2000 usuarios. El numero de usaurios se incremento, siendo la mesa mas incliyente por su facilidad de uso, la cantidad de solicitudes tambien aumento y esto permitio empezar a registrar lo que realemnte pasa al interior de la entidad, lo que permitio realizar cambios de fondo en la manera como los equipos TI trabajan.
> 
> **Cons**: Aunque el software tiene muchas funcionalidades generales lidiar con las parametrizaciones propias de la Alcaldia ha sido algo dificil, el equipo de desarrollo de help people ha sido algo lento.
El esquema de licenciamiento no fue claro para nosotros desde un principio y nos genero unos costos extras .
> 
> El cambio de software de mesa de ayuda fue muy positivo, los usuarios fueron muy receptivos y la curva de aprendizaje se supero muy rapido, en serio el software es muy sencillo de utilizar y de parametrizar.

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### "Calificación helppeople" — 5.0/5

> **Maria Ximena** | *30 November 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Que es fácil de usar y lo más importante es que se puede usar en todas las áreas de la empresa
> 
> **Cons**: Falta de material como manuales y videos para autogestionarse
> 
> Me ha permitido darle orden a mi trabajo. Pues con helppeople puedo hacerle seguimiento a mis tareas y a las solicitudes que me ponen en otras áreas

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### "Haz crecer tu empresa de la mano de Helppeople" — 5.0/5

> **Luis Nolberto** | *1 December 2021* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Gestiona completamente todo tu portafolio de servicios de una manera agil, segura, estable y de calidad, esto lo puedes lograr con Helppeople
> 
> **Cons**: Muchas de las cosas sobre todo de la inteface que no gustaban de la versión 7 ya fueron corregidas con la versión aurora, haciendo de esto un producto más amigable con el usuario.
> 
> En la copañia para la cual trabajo, Alcaldia de Cali, los usuarios se encuentran gratamente safisfechos con el uso de esta herramienta, la cual les ha permitido gestionar sin contratiempo sus peticiones.

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## Links

- [View on GetApp](https://www.getapp.sg/software/121323/helppeople-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/121323/helppeople-cloud> |
| de-AT | <https://www.getapp.at/software/121323/helppeople-cloud> |
| en | <https://www.getapp.com/it-management-software/a/helppeople-cloud/> |
| en-AE | <https://www.getapp.ae/software/121323/helppeople-cloud> |
| en-AU | <https://www.getapp.com.au/software/121323/helppeople-cloud> |
| en-CA | <https://www.getapp.ca/software/121323/helppeople-cloud> |
| en-GB | <https://www.getapp.co.uk/software/121323/helppeople-cloud> |
| en-IE | <https://www.getapp.ie/software/121323/helppeople-cloud> |
| en-NZ | <https://www.getapp.co.nz/software/121323/helppeople-cloud> |
| en-SG | <https://www.getapp.sg/software/121323/helppeople-cloud> |
| en-ZA | <https://www.getapp.za.com/software/121323/helppeople-cloud> |
| es | <https://www.getapp.es/software/121323/helppeople-cloud> |
| es-CL | <https://www.getapp.cl/software/121323/helppeople-cloud> |
| es-CO | <https://www.getapp.com.co/software/121323/helppeople-cloud> |
| es-MX | <https://www.getapp.com.mx/software/121323/helppeople-cloud> |
| fr | <https://www.getapp.fr/software/121323/helppeople-cloud> |
| fr-BE | <https://fr.getapp.be/software/121323/helppeople-cloud> |
| fr-CA | <https://fr.getapp.ca/software/121323/helppeople-cloud> |
| nl | <https://www.getapp.nl/software/121323/helppeople-cloud> |
| nl-BE | <https://www.getapp.be/software/121323/helppeople-cloud> |

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