---
description: If you're in a hunt for the best solution for your business, learn what Web Tracks has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Web Tracks Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Web Tracks](/software/121587/web-tracks)

# Web Tracks

Canonical: https://www.getapp.sg/software/121587/web-tracks

> Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gritware
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Standard Edition: 
1 user: $295
3 users: $595
5 users: $845
10 users: $1395

Enterprise Edition
3 users: $795
5 users: $1295
10 users: $2395
15 users: $3295
25 users: $4995
Unlimited users: $6695

Annual maintenance subscriptions are also available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Cost Tracking
- Customizable Reports
- Data Import/Export
- Email Management
- Help Desk Management
- IT Asset Management
- Inventory Management
- Knowledge Base Management
- Maintenance Management
- Prioritization
- Problem Management
- Procurement Management
- Reporting & Statistics

## Integrations (1 total)

- User.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software)
- [IT Ticketing Software](https://www.getapp.sg/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (763 reviews)
2. [HappyFox Help Desk](https://www.getapp.sg/software/90516/happyfox) — 4.6/5 (92 reviews)
3. [VIZOR IT Asset Management](https://www.getapp.sg/software/101741/vector-sccm-vizor) — 4.5/5 (2 reviews)
4. [SysAid](https://www.getapp.sg/software/90863/sysaid) — 4.5/5 (511 reviews)
5. [Agiloft](https://www.getapp.sg/software/103389/agiloft) — 4.8/5 (38 reviews)

## Reviews

### "I'm happy with the work" — 5.0/5

> **Luisana** | *6 April 2018* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.
> 
> **Cons**: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

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### "I think it's incredible" — 5.0/5

> **America** | *7 April 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .
> 
> **Cons**: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

-----

### "Easy to use, but seems outdated and overpriced" — 3.0/5

> **Verified Reviewer** | *4 April 2018* | Recommendation rating: 3.0/10
> 
> **Pros**: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.
> 
> **Cons**: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

## Links

- [View on GetApp](https://www.getapp.sg/software/121587/web-tracks)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/121587/web-tracks> |
| de-AT | <https://www.getapp.at/software/121587/web-tracks> |
| en | <https://www.getapp.com/it-management-software/a/web-tracks/> |
| en-AE | <https://www.getapp.ae/software/121587/web-tracks> |
| en-AU | <https://www.getapp.com.au/software/121587/web-tracks> |
| en-CA | <https://www.getapp.ca/software/121587/web-tracks> |
| en-GB | <https://www.getapp.co.uk/software/121587/web-tracks> |
| en-IE | <https://www.getapp.ie/software/121587/web-tracks> |
| en-NZ | <https://www.getapp.co.nz/software/121587/web-tracks> |
| en-SG | <https://www.getapp.sg/software/121587/web-tracks> |
| en-ZA | <https://www.getapp.za.com/software/121587/web-tracks> |
| es | <https://www.getapp.es/software/121587/web-tracks> |
| es-CL | <https://www.getapp.cl/software/121587/web-tracks> |
| es-CO | <https://www.getapp.com.co/software/121587/web-tracks> |
| es-MX | <https://www.getapp.com.mx/software/121587/web-tracks> |
| fr | <https://www.getapp.fr/software/121587/web-tracks> |
| fr-BE | <https://fr.getapp.be/software/121587/web-tracks> |
| fr-CA | <https://fr.getapp.ca/software/121587/web-tracks> |
| nl | <https://www.getapp.nl/software/121587/web-tracks> |
| nl-BE | <https://www.getapp.be/software/121587/web-tracks> |

-----

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